ShipStation Community

Printing Labels by Buyer not Order

URGENT FIX PLEASE! This is a feature request but wanting you to fix what's not working. Our fulfillment center needs to sort and print our shipping labels by BUYER and the option shows available for them to do. However, when the labels print, it igno...

Feature Request: Bring Product Images to Walmart Orders

Hi there! I wanted to share a suggestion regarding the Walmart integration. When orders import from Walmart, the product images don’t come through automatically. With Amazon Seller Central orders, the images load perfectly, and it makes a huge differ...

Uncombining Orders

I just combined three orders in error when there only should've been two. What a nightmare. It changed the address on all three orders to the address of the one that should not have been combined. I could not figure out how to go back to before I mad...

Shipping Status for Returns changes to "In Transit" when label is created

This past week there appears to have been a change to shipping status for returns.Previously, "In Transit" meant that the package had been scanned by the carrier and not yet delivered. About a week ago that seems to have changed because I have a numb...

Automate shipping box assignment for orders with multiple items - based on Order Volume

How can we automate to assign a specific Shipping Box based on the order qty, volume or weight? I don't see that automation function. Is that a feature that can be added?In the automation section I see the criteria forOrder WeightOrder QuantityPackag...

How do I remove Shippy?

I do not have any use for an AI assistant in ShipStation. The huge green gear is very distracting and sits directly over the create label button. How do I disable this feature?Thanks.

Feature Request: Track Packaging Materials by Scanning Box Barcodes

I operate a 3PL warehouse and use ShipStation as a WMS. When I create shipping labels for my customers’ orders, I use different types of shipping boxes depending on their needs.I would like to scan the box barcode during order fulfillment and have Sh...

suggestion for a new feature

I'm suggesting a new feature that would be most helpful. I would love to be able to pull a report on all orders that have not been shipped yet. For instance, in my situation, I would love to know how many of each product sold that I have left to get ...

Fastest/ Cheapest Shipping Option

Hello. Recently, our ShipStation was updated, and they changed the layout for shopping shipping rates. Ours used to show all the shipping rates and had them listed in ascending order. So once the rates load, we normally choose one of the top options ...

TikTok Integration. New Requirement for USPS Labels from January 2026

Hello,Today TikTok sent out an official notice stating that starting January 1, 2026, they will no longer accept USPS labels purchased outside of TikTok Shipping.This means that under the Seller Shipping option, if USPS is selected as the carrier, th...

Can only print packing slips to PDF?

I am getting ready to print out our morning packing slips. Shipstation Connect is on and all of my printers are connected. However, when I select the orders I need printed, I am only given the choice of "Print to PDF". I understand that I can continu...

Refund Assist

So if I read this right, Ship Station is charging me 30% per label to use Refund Assist? Shouldn't that be a feature that SS provides in it's platform? Just another gouge....

Auto-replenishment of shipping funds

If there's not enough postage funds in my account for the remaining outgoing orders, I receive an insufficient funds notification and ShipStation won't print the remaining needed postage. I currently need to manually replenish funds and then go back ...

Scanning Location Barcode while receiving inventory

The “Receive Inventory by Scanning Item Barcode” feature is very useful.However, it would be even better if we could also scan the location barcode during the receiving process.Currently, after scanning a product to receive it, I still need to manual...

FedEx DDP Forced even though disabled

Super Frustrating!Since we were forced to agree to that DDP popup agreement that blocked our shipping until doing so, we are now forced to ship DDP even though it is disabled in our settings:And the shipment, which no longer has the shipping option o...

Parcelforce Integration - Multi-parcel Shipments

Hi there, We are in the process of migrating from Parcelforce's old systems to their new system integrated with Royal Mail along with all of their customers. We have activated the new Shipstation integration with Parcelforce, however we are getting t...

Multiple Harmonization codes for a single product

Has anyone found a way to apply multiple harmonization codes to a single product automatically? US customs states"You must classify each item in the set individually for customs clearance, as the goods do not form a single functional unit or "composi...

Pop-up Tiles still in the way

This issue was brought up about 3 years ago and the pop-up tiles are still popping up. They pop up all the time. They let me know I purchased postage. They let me know I'm printing a label. They let me know I'm printing a packing slip. I already know...

Cannot print without agreeing to pay customer duties - DDP is NOT enabled, and I do not want it

Starting today, the system is prompting me to agree to enable and agree to DDP. I do not want DDP. I do not want to ever agree to pay the customer's duties and taxes, and never will.Support told me an update had checked this option to enable this in ...

Standalone Product Detail - Reporting Category not sorted

When viewing products, the 'Categorize' dropdown to mark bulk selections is sorted alphabetically (as expected), yet when viewing a product individually and trying to select a category, the dropdown I believe is sorted by [created date] which is very...

HighLevel Integration

We desperately need a HighLevel to ShipStation integration. We have multiple HighLevel Stores and need to be able to seamlessly connect to ShipStation.Currently HighLevel will send our orders over to ShipStation however they go through Manual Orders....

Importer of Record Automation with UPS

Hello there,So ShipStation support sent me here.Currently we consider migrating from ShipStation to ShipTheory due to some missing features—particularly the ability to set the Importer of Record address when shipping with UPS. However, I’ve noticed t...

DHL eCommerce UK Automatic Status Updates

Is there a way to set up your DHL eCommerce UK integration so that you receive automatic shipping status updates such as "in transit" or "delivered" that then appear in your Shopify dashboard? Currently ShipStation only shows provides Shopify the "tr...

System to flag duplicate address or names using the same sku

My job works with sending samples to people and I found about 40 people that we sent doubles or triples to accidentally. I contacted support to see if there is a way to flag when packages with the same sku are being sent again and I was recommended t...

Become a carrier on Shipstation

Has anybody working for a shipping company been succesful in being listed on shipstation as a carrier?

Pls Remove v1 API Key Generation Limit

Currently v1 API users are capped at generating 2 API keys per account - I don't really see a logical reason why this cap is in place. I contacted support about it, and was told: Unfortunately we cannot provision an additional set of v1 API keys afte...

US Customs Import Delays - UPS

Hey,I ship a fair amount of parcels from the UK into the US (from Etsy sales). Just wanted to know if anyone else is seeing long delays with deliveries post the Di Minimis changes. I probably shipped more than a 100 in the last few weeks, they are pr...

Automate Multiple Shipping Account Choice

Please add new automation rule option for choosing the shipping account. We have a UPS and a Fedex account for 2 different warehouses and it would be great to say if a package is shipping from warehouse 1 automatically only shows the UPS 1 and Fedex ...

uploading pdf shipping labels to ship station

I completely understand the need for your warehouse team to access and print external shipping labels directly from ShipStation, and I appreciate you bringing this concern to our attention. I’m here to help! At this time, ShipStation doesn’t support ...

Feature Request: Import Gift Messages from Turbify (Yahoo! Store)

We are a new ShipStation customer and are very pleased with the product and support so far. We are migrating from our old order management system, 4Psite, which is permanently shutting down on October 31, 2025.We've encountered a critical issue for o...

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