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9 PostsActivity in Discussions
update UPS return address
We have been using UPS third-party service through shipstion, but when we moved from Virginia to Texas, we had trouble if the package needed to be returned to the sender, the package still went back to our old Virginia address. We contacted shipstati...
Mark As Shipped Bulk Improvements
We want to use the Marked as shipped bulk feature to upload tracking information. Currently you can up load a tracking number using the order number as a reference but you then still need to choose the courier you used. In order to make this more eff...
API Create Order - Correct Store ID
Hey all,I'm looking for some help/insight into an issue I'm having importing orders to the correct manual store.Background:My company has set up manual stores per client within Shipstation. The clients place their orders on a google sheet and we impo...
USPS DDP First-Class package option
I love the options for DDP which helps our Canadian customers,Unfortunately, the most economical way to ship our product is USPS First-Class Package International which does not have an option to DDPFrom ShipStation's DDP article:"USPS (limited to Fi...
Issue with Shipstation not updating Shopify orders for Combined Orders.
When combining orders, if the same item also appears in other orders that are combined and shipped, Shipstation won't update those Shopify orders with a tracking number and mark them as shipped. What should we do now, Shipstation? Thanks.
Push Rates to Cart for Checkout in WooCommerce
We would like it if you could push the calculated rates to the WooCommerce cart so that we could use the services and same fees that we have in ShipStation in our WooCommerce store.
Email Pick Lists
HiWould like pick lists to be emailed when a new order comes in. Can be in the body of the email or a PDF.
AuctionInc Plug in that sends rates to storefront cart retiring
Hello,I have been using AuctionInc to estimate shipping rates for UPS and USPS, including all their shipping options. Auction has worked well for me. Auction is being retired and I need to find a replacement to use with Wordpress/WooCommerce and Ship...
VEEQO
Has anyone switched from ShipStation to Veeqo? We have been a long time ShipStation user and we are testing Veeqo. We would like to know what features ShipStation has to offer that Veeqo does not offer.
Square Sync Broken
Square Sync is Broken, and the conversation with the customer support agent is outrageously off-base, and NOT helpful. I'm ready for a refund and to look in a different direction. They've asked me for screenshots, which I've sent, to which they've re...
Shopify Customer Notification
The ShipStation email template and design is very limited and it makes it hard to tie in with other branded emails that are created in Klayvio for Shopify.What I would like to do is once ShipStation has assigned a tracking number to the order in Shop...
View history of fill time SLA
We would like the ability to run a report, or have some way of viewing the history of the fill time SLA. These metrics would be helpful to give us a better overview on how often our company is meeting the goal (or not) of fulfilling orders in a 72 ho...
Bug Report: Save shipping service and package size for a product does not save for future use
HelloWe are consistently encountering this error. When we haven't assigned a package size or shipping service to a single SKU product, a temporary Save button is shown just above the rate button with message "Save as default shipping configuration fo...
Bug Report: Split and recombine fails with error
HelloWe are encountering an error when we split a shipment using Split and then recombine the shipments.6 package order of 2 different products.We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f. So t...
This page isn't working Error 401
Every time press login from the homepage or if I get to login page working around in the help section, it still leads to the same screen. I'm not sure if my browser is trying to autofill an address and is just getting rocked or if the site isn't reco...
Simplifying Address Management: Proposal for Automatic Locking in ShipStation
Hello ShipStation Community,Do you find the manual task of checking the "lock to prevent address updates from the store" box cumbersome every time you edit an address in ShipStation? Let's streamline this process for smoother operations.How about a s...
Address validation - Revert
I don't know where the address validation feature gets its data but we routinely have it switch our correct validation coming from shipperhq from residential to commercial and vice versa. There WAS an option to "revert" this back to the correct type ...
New Feature Requests
We ship out a lot of Amazon packages each week, about 2,000. We have been shipping everything on Veeqo. They have a few things that make shipping a bit more simple. I was hoping we could get these features added to ShipStation so we can return to usi...
Create New Shipments Offers No Way to Add Items… Uh… What?!
Cany anyone explain why ShipStation lets you add secondary, tertiary, shipments on an order… But with NO WAY OF ADDING actual items. I mean… is that not a BASIC attribute of adding a shipment?
Relocate the "Tags Successfully Updated" Pop-Up
The "Tags Successfully Updated" Pop-up NEEDS to be relocated, Or at least Lowered,It pops up over the Close Order Window "X" so we either have to wait for it to "Time Out" and close itself,or requires an extra click that is a waste of time when proce...
Multiple Quantity Alert Should Be Red!
It would REALLY help if the circle around the Quantity number was Red so that it would stand out more.
Create toggle to disable automatic batching of orders
When you print labels in bulk Shipstation will automatically batch them by ship from location.We would like the ability to turn that feature off.A stretch goal would be to be able to turn off batch creation entirely based on user.Thank you!
USPS scan form should print automatically when I print labels
when I batch-print USPS shipping labels, in order to reduce the excessive clicks required to close USPS shipment & print the USPS scan-form, the USPS scan-form should automatically print simultaneously, when I print the USPS shipping labels. Perhaps ...
No longer able to 'add a package' to an order that shows as shipped
It appears ShipStation took away the ability to 'add a package' to an order after the order is marked shipped. This was a very useful feature. For example, if an order is shipped, but an item is damaged during shipping and we need to send a replaceme...
Automations and Rules based on WooCommerce Order Status
Hello! We would very much appreciate the integration of WooCommerce Order Statuses (custom and default) into your system. We would like to be able to create automation rules based on the current order status and be able to assign tags and actions.The...
Shopify Exchange Feature needs to be compatible with shipstation
I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critic...
Shopify Exchange Feature
I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critic...
Mark Orders as Shipped in Bulk
I'm using this feature "Mark Orders as Shipped in Bulk" as seen below:I can see that this feature doesn't have the "Notify Customer" and "Notify Marketplace" options.If I use this feature, does it notify customer and marketplace?Or what's the default...
We need Import tracking numbers in bulk excel sheet
Adding the tracking number one by one is time consuming. Please make a feature that we can import excel sheet with a list of orders and its tracking numbers.
Billing a "New Order" to a particular store
If I enter a MANUAL ORDER there should be a way for me to associate it to a particular store for the purpose of accounting and reporting Anybody have any ideas?
