We're dealing with a bug that started around 2/1 - 2/2/24....Orders fulfilled in ShipStation abruptly stopped updating our Shopify with marketplace notifications to mark orders as Fulfilled in Shopify and deposit the tracking info. We have an email s...
Has anyone had problems with the data that's mapped from the Salesforce integration to custom fields in ShipStation not coming in to ShipStation?I have a support ticket in to ShipStation which has been escalated, but I have not had any status update ...
Does anyone know how to solve this issue around customer orders on shopify that are initially sent to shipstation & fulfilled, and then the customer wanted to return some of the styles and get exchange for correct size so we select in shopify return:...
Hello! We would very much appreciate the integration of WooCommerce Order Statuses (custom and default) into your system. We would like to be able to create automation rules based on the current order status and be able to assign tags and actions.The...
I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critic...
Greetings experts!I'm brand new to api's and that jaz so I'm trying to find a resource to create an Endpoint URL. We are using Zendesk as our new Customer Service platform and I want customers to be able to look up their ShipStation order via a bot.Z...
Original post from user Shipping Department Hello. The goal is to offer all domestic UPS Services once the product hits the cart. After successfully setting up and configuring SS with WooCommerce has anyone had difficulty actually offering different ...
We ran a routine Composer Update and ended up with auctane/api 2.3.2 on our Magento 2.4.5-p1 store. Prior to the update, the orders were syncing from Magento into ShipStation without a glitch. After the upgrade, new orders stopped syncing.The connect...
Hi!Looking for some help - we're a Canadian company that just opened a warehouse in the states (Miami). From my understanding, we cannot have two ship-from locations on our ShipStation account that are in two different countries. So I need to open a ...
Trying to connect WooCommerce and get error message: The remote server returned an error: (308) Permanent Redirect. I am not able to find any information on this.
Looks like Shipstation integration with Opencart is broken after Opencart v3.0.3.8. Any chance of getting an update?
I have connected my WooCommerce site to Shipstation and Shipstation is successfully importing orders. But, once we complete the shipment in Shipstation - Shipstation is not sending this information back to WooCommerce. The order sits in Woo as proces...
We've encountered a new issue starting today, where orders from Shopify that are marked with a Fulfillment Status of "On Hold" are incorrectly syncing to ShipStation as "Awaiting Shipment". Notably, all line item quantities for these affected orders ...
We would love to see the integration of ShipStation with CedCommerce. Our primary objective is to utilize the inventory and order synchronization functionalities across various marketplaces like Amazon, Walmart, Etsy, eBay and Shopify. For instance, ...
Hello!We have a wholesale customer who's integrated in our shop via Shopify Collective. Currently their orders get held up from fulfillment in ShipStation because there orders fall into Awaiting Payments. I suggest creating an automation that does no...
I am trying to connect ShipStation to Amazon. I ma getting a message back from Amazon that I do not have permission to view the page. Does anyone know which permissions I need on Amazon to make the connection
We utilize prepaid subscriptions on Shopify (customer pays yearly for 4 recurring installments/shipments). The Shopify platform creates one order with multiple scheduled shipments. When the order is imported into Shipstation, however, it's not recogn...
Hello,When shipping different kinds of quantities, it's tough for the 3PL warehouse to know if it's a box, case, carton shipping. We ship by the box vs case in our products. In Netsuite, we have on the Sales Orders as a case, but it imports into Ship...
Original post from user Ron Hill Is there a way to push the UPS from ShipStation rates out to my WooC website? I would like my customers to see dynamic rates when checking out.
It would be very helpful to expose the Note from Buyer and Note to Buyer fields to the API. They could then appear on an internal pick ticket.
I have just started selling as a Prime seller, my choice because of Saturday shipments. Anyway, I imported my orders today and found the prime orders in the Pending Fulfillment folder. Why? I guess I dont understand the difference then between the no...
Original post from user Gerardo Carmona Hello, We would like to see a feature where Shipstation can import text based customization information for Amazon Custom orders. These are listings that the customer can personalize their product through a pre...
Is there any chance Shipstation is working to getting Tiktok on the platform?
Hey everyone, I'm encountering an issue with the Amazon Store integration on ShipStation. It seems that orders are getting stuck in a 'Queued for Import' status instead of being imported promptly. Is anyone else experiencing this problem or has encou...
Trying to integrate Shipstation with Magento 2.4.4. The extension is version 2.3.1 from the Magento marketplace. I'm getting the following error in the admin area. Deprecated Functionality: error_log(): Passing null to parameter #1 ($message) of type...
Experiencing delays of up to 2-hrs for orders to post in 'Awaiting Shipment' from our WooCommerce Store.
I recently discovered address changes, such as the ones made by customers and customer service DO NOT update in the order feed upon syncing. Our business sells a lot of pre-order items so there is a gap between order being placed and importing to Shi...
Hi. We have added TikTok shop and Costco E-Commerce hub to our list of where our products are sold. It would be extremely helpful if we could integrate both of these sites with ShipStation so that we are not wasting inputting time on orders. Does SS ...
I created a custom label through RATE BROWSER. After the information and carrier were entered, I paid the shipping and chose "DOWNLOAD LABEL". No label was downloaded, although the funds were removed from my account. There is a history of the transac...
There needs to be a way to turn off ShipStation updating orders in Cin 7. We have orders that we ship out with free shipping and sometimes with a return label. The system updates the shipping cost and then it invoice's our costs for the shipping cost...
