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david_dean
Contributor
Status: New

When I split a shipment in V3 it does not give me the option to assign a new name to the new shipment, it only uses the original order number.  The problem is that our warehouse requires a unique order number when pulling in orders.  Using V2 I could simply name the split order -1 and the warehouse could pull in the original and the -1 order.  I seem to have no way to do this in V3.  Please help as this will be a major headache if I can't assign a new name to a split order.

10 Comments
delslp
Occasional Contributor

Well, you beat me to the punch! I just did my first split shipment in V3 tonight and what a mess. Firstly, even though I created 4 shipments/labels, it only printed 1, and acted as though that was the only label to create. Voided it, created it again in the same manner, and then it printed all 4 labels. But, there was absolutely no way to assign a new name to each shipment. This is how we have always indicated the box contents. Now, if a customer asks what was in a particular box, I can't even being to tell them unless I make separate notes. I am hoping that I just missed where this can be done, but I'm not holding my breath. V3 just keeps getting better and better... 🙄

susanwehus
First-timer

I batch print orders in counts of 14. How do I print the awaiting shipment invoice without the on-hold invoice? At the moment On Hold as well as Awaiting Shipment invoices print, this is so confusing for my pickers as well as anyone assigned to printing orders. On Hold invoices are products out of stock and do not need to be printed unless they move to Awaiting Shipment, and this will only happen when the product is replenished. Am I missing something? 

aandjcycles
New Contributor

I asked for this 2 years ago and still not available, Now we are being forced to upgrade. This lack of functionality completely kills my Quickbooks integrations. I currently have a ticket open with no response for a week. Not happy right now.

beckybee
Occasional Contributor

yes the split shipment feature is very bizarre!

NYCCALI
New Contributor

This is what I sent to chat: SPLIT ORDER function is not good. In the past, when you split an order for order number 1000 for example, the default new order number would be 1000-1. Or I can customize it to a completely new name. Now when you split the order, it assigns it the exact same order number with no way to customize the new order number. This is VERY confusing.

 

I hope they get this fixed!

GSC
Occasional Contributor

Thank Goodness others have this issue.  But I'm losing faith that ShipStation cares or realizes how bad this is. Even if they left V3 to default splits to the same order number, at least have a field like in V2 that allows users to change it to -1, -2, .... like we can now.  ShipStation, why would you remove functionality and force duplicate order numbers that will break so many other systems?  Please, please ShipStation, pay attention to the seriousness of this thread and allow V3 users to overwrite the split order number to a different order number (e.g., 1234, 1234-1, 1234-2, .... ) instead of forcing all split order numbers to be the same.  

 

I've brought this up in feedback, the forum, user group events, and now here again.  V2 apparently goes away next year and if they don't change this we will have to stop using ShipStation.  

aandjcycles
New Contributor

V2 was already taken away in the US. This change is killing us!

david_dean
Contributor

Shipstation - can you please let us know if you have any plans to address this?  I admit there is a lot of inertia that is keeping me (and everyone else still here, I assume) at Shipstation.  If you plan to fix these issues I'm sure we'll stick around.  But it seems like the plan is to ignore these issues and I'd like to know if that's the case so I can look for a different option with a clear conscience.

support186
New Contributor

Shipstation- please fix this! Your platform is basically unusable now as we are a wholesale company that ships large orders. We split often. This is ruining every integration and impacting our automated warehouse severely. Now we have different order numbers across platforms because our other systems are trying to make up for the fact that different orders share the same number. It's a mess. 

 

This should not be a feature that can just go away. It's crucial for warehouse and order management. 

 

Disappointing to see other comments already, some a month old, and no movement on this. 

GSC
Occasional Contributor

ShipStation, when are you going to reply to users regarding this issue?  There's at least 4 different threads across the forum pleading for help on this same issue.  You must realize how bad duplicate order numbers are right, you understand that this breaks most 3PL, financial, .. systems right?   Users must provide the ability to have different order numbers for split orders like v2.