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jeffrey
New Contributor
Status: New

Currently, Shipstation does not offer a UPS End of Day scan sheet.  Shipstation management seems to think (from their documentation) that an EOD (End of Day) scan is not needed for UPS, since Shipstation is sending the data anyway to UPS every day.  This purpose of the EOD for UPS has nothing to do with pushing data to UPS.  Proof for this if obvious, because UPS has their own free shipping software called World Ship.  World Ship automatically pushes all shipment data to UPS when each shipment is created while developers of World Ship still understand the need to create an EOD each day for the driver to scan anyway.  

 

The reason that UPS themselves create a scannable pickup sheet for the end of day in their own software is so that there is "proof" that the packages have been picked up and in their possession.  This is important for a few reasons:

1. It documents that the package was picked up giving the recipient comfort that their package is in transit.

2. It gives proof that a package was picked up in case it is lost or stolen in transit.  Then the shipper can then prove that the fault lies in UPS's hands causing them to be responsible to pay a claim.  

3. The scannable EOD page allows the UPS pickup driver to scan just 1 barcode instead of 50 or a100 separate cartons causing a waste of time to the driver.  The lack of this EOD scan sheet causes to the shipper not to know whether the driver scanned every package while not having the time or the stamina to stand on top of the driver themselves to watch him scan every package.  Nobody can run a business like this.

 

Shipstation tells you that if you "really" want the driver to sign a manifest which is REQUIRED by any insurance claim, then you can go through the trouble to print out a list of your shipments and ask the driver to sign it.  This is tedious and the drivers will not usually want to do this - it is not UPS's way of doing business and without an EOD sheet, they are not required to do so.

 

It is a no brainer for Shipstation to make a scannable EOD to have it printed and scanned daily just like Shipstation makes one for USPS EOD.

 

We have experienced our 3rd claim today in a year where a package was not scanned and now missing in transit.  The unscanned packages then become vulnerable for theft with no accountability.  There will be no recourse that we can take on this missing package today specifically because there was no EOD sheet that could have been scanned.

 

Shipstation: PLEASE LISTEN TO YOUR CUSTOMERS, HAVE COMMON SENSE and DO SOMETHING TO KEEP YOUR CUSTOMERS SAFE.  Businesses need to sign for things that they take in their possession as proof that they picked it up.  It needs to be made easy.  Make a scannable UPS EOD sheet to protect us from these issues.

31 Comments
Alex80
Occasional Contributor

Not a surprise at all...

Second everyone here. That is when you illuminate competition by having backdoor deals with Amazon on PII.

tmouser10
New Contributor

SAme here, they lost $5000 in merchandise in 2 boxes, luckily our rep was really pulling strings for us and got $1500 back but not even close to even, would be so much easier on everyone to print and EOD through SS, our poor driver now has to scan every package before we load em on the truck, today I wanted her scan 98 30lb boxes, would love to not put her through that, but im not going to take a $5k loss again.

thegearattic
Contributor

This is a big problem and we have missed out on several claims due to this issue.  So far Shipstation has made UPS claims a huge headache and partnered with Shipsurance (now cleverly renamed due to their terrible reputation as ParcelGuard) who habitual created new road blocks outside of their terms to attempt to deny valid claim both clearly show SS does not have shippers interest in mind.

 

ACIRobKress
New Contributor

I agree with everything that has been said on this post.  Please make this happen.

IP1999
Contributor

we also have this issue

IP1999
Contributor

If you have the same issue. please go to the first post by @jeffrey  06-03-2022 08:35 AM

in this topic and click the thumbs up button. the more people that show that this topic is an issue for them the more chance shipstation will do something. 

Kennyd
Occasional Contributor

I see my last reply was deleted...truth hurts I guess.

Kennyd
Occasional Contributor

I only see a thumbs up button?

IP1999
Contributor

Yes click the thumbs up. That mean you like this post. even though you are upset this feature is missing. The thumbs up is showing that you agree that this post is an issue. If we can get that number to be high enough then they will pay attention to this post.

 

 

MattM
Occasional Contributor

Yeah we need an EOD for UPS