β11-23-2021 02:30 PM
Please fix the Currency Customs Declaration feature ASAP!!
There should be the option to change the currency. I Just spoke to support and they told me that the account is restricted to the currency it is set up in and cannot be changed.
"Ok. At this time, your customs declarations reflect the currency your account is currently set to and there is no option to change that. I apologize for the disappointment this may cause."
This was never an issue with the previous platforms
β12-08-2021 11:40 AM
This has also become a huge issue for us and didn't know it would be until we started using ShipStation. We ship from Canada to USA and the declared value needs to be in USD.