Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results forย 
Search instead forย 
Did you mean:ย 

Product API does not return Product Category

dotexedev
New Contributor

โ€Ž12-11-2024 06:21 PM

When using the Get/List products endpoints the model clearly shows that productCategories should be returned in the response. However this does not seem to be the case. Our store has not used product categories until the 2 I just created and assigned 1 of them to a product. The Product Categories "Count" inside the shipstation admin shows 1 product belonging to my new category (which is correct) however when attempting to retrieve this information via the Get/List products endpoints "productCategory" field is always returned as NULL. Is there something I am doing wrong or is it actually not possible to get product categories via the API  ?

Screenshot of NULL productCategory response from API

ShipstationAPI_ProductCategories_GetProductRequest.png

Screenshot of Categories Appearing in Chrome Console via Admin API Requests

ShipstationAPI_ProductCategories_ChromeConsole.png

Labels:
0 Kudos
1 REPLY 1

CaraAdmin
Khoros

โ€Ž12-17-2024 01:00 PM

Hello @dotexedev!

 

Thank you for your post in the community! After reviewing support tickets, I came across ticket #7535361, where the support agents successfully tested the issue on their end, and the product category was returned as expected.

 

Reaching out to support was definitely the right stepโ€”theyโ€™re the best resource to assist with troubleshooting. If you need further assistance, I recommend following up directly on ticket #7535361 for additional support.

 

Happy Shipping and Holidays!

 

-Cara

 

0 Kudos