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Texas Storms, Power Outages, and ShipStation Support (Feb 2021)

Community Manager
Community Manager

Hello Amazing Community Members,


As you might already know Texas has been hit pretty hard by a winter storm that our state was not equipped to handle. 


Since our company and a good majority of our employees are based out of Texas as well as a few other impacted states, you may notice that our support capabilities are currently very limited.


During this time you will may see extended wait and response times from our support teams. We are doing everything we can to get our support agents back online so we can be there to assist you. We thank you for your patience and understanding.


Feel free to continue to post questions and ask for peer support here as much as you can. We already see that many of you are on the forums helping each other out, so thank you for doing that and keep it up.


We know that many of you may be facing the same challenges as well, so please stay safe and warm.


- The ShipStation Community Team

Sarah H.
Austin, Tx