Order Source Integrations
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Notes from Buyer - Shopify Importing

This issue has been brought up a couple times and has unfortunately not been fixed. It has to do with how the 'Notes from Buyer' field is imported from Shopify orders. After creating support tickets with both companies and receiving messages from Sho...

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KerryCG by Rookie
  • 504 Views
  • 3 replies
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Resolved! Etsy Gift Messages

Etsy gift messages include two fields - one field for the message and a second field to write who the message is from.Currently only the message field is imported to Shipstation, so when it's printed out on our dispatch notes the recipient doesn't kn...

Faire addresses using incorrect country codes

I'm raising the awareness flag on the shipstation side as I also try to get Faire to make changes-- Faire's customer mailing addresses are using incorrect country codes, meaning the address Shipstation reads is not the same country as the customer. T...

OpenCart orders not importing and bug

I connected my OpenCart store to my ShipStation account. My orders were not importing properly. Tech support was not able to help. While I was waiting to hear from senior tech support, I found the problem. I'm making this post so that it might help o...

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OC_3x by First-timer
  • 653 Views
  • 0 replies
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ShipStation support with Marketplacer Platform

Is there a connector to integrate Marketplacer Selling Channels into ShipStation.This would be much more convenient as currently have 3 Marketplacer selling channels in which we are using manual import/export for orders.

JJ23 by Occasional Contributor
  • 2057 Views
  • 5 replies
  • 1 kudos

Bin Inventory System - Picklist Printing

Working on reconfiguring our inventory system. We sell on eBay primarily. When orders are imported from the platform, we set the SKU as the bin location for where the item is located. The picker goes to that area/bin and finds the item. Is there any ...

ExecV by New Contributor
  • 1290 Views
  • 1 replies
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Unable to import orders from my eBay account

On June 10th (11 days ago) I reported that my eBay account orders weren't being imported. Since then, other than automated or presetted messages promising an answer, nothing has been done. One support associate after the other, one escalation after t...

Amazon Import Orders - SKU ASIN

When we get our orders imported from Amazon. It is taking the data from the Amazon ASIN slot and imports it into shipstation SKU slot. This is frustrating and incorrect as Amazon has a specific area where item location SKU is recorded and that is the...

ExecV by New Contributor
  • 1006 Views
  • 1 replies
  • 1 kudos

store with variants not syncing correctly

Is anyone else having the issue of their items not syncing correctly to shipstation when that item has a variant? Example someone purchases 2 shirts and they are different sizes and color (Black 2T and a 5T charcoal) but are on the same listing and t...

Historical Imports - Preventing New Orders?

Hello community! We opened a Shipstation ticket about this 6 hours ago but haven't heard back after our initial conversation. We've done some additional research since then and want to see if these forums might produce a faster response than our foll...

Kalaubre by New Contributor
  • 2030 Views
  • 2 replies
  • 1 kudos

Update Store only gets a fraction of my open orders

Hi,I have an Ecwid store that I've just connected to ShipStation. The store has over 450 pre-orders going back to October 2021 for items that are due to ship next week. ShipStation is only showing 152 orders going back to January 12. Does anyone know...

ewestp by New Contributor
  • 2031 Views
  • 2 replies
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Resolved! Multiple Shopify Stores

We are launching a second shopify store and I am just wondering if it is possible to have two shopify stores integrated as separate channels on one ShipStation account. I can't find any information that says this would be an issue but am looking to m...

Upstreet by New Contributor
  • 5352 Views
  • 1 replies
  • 1 kudos

Remove PRICE (when assigned to other users)

Prices on products should be a on/off feature on orders. For most, Shipstation is just used to create shipping so product price shouldn't matter. However, if anyone assigns an order to another user... (we have a few 3rd party drop ship vendors that u...