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ShipStation Connect - Constant bugs

We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connect...

EmilyM by Occasional Contributor
  • 14474 Views
  • 18 replies
  • 32 kudos

Scanning

Hi Shipstation forums.Is anyone aware of a workaround in regards to fulfilling orders for multiples of a product, particularly when the product comes in a carton containing multiple units in the carton as well as being sold separately?For example;Pro...

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

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teamLA by Contributor
  • 3352 Views
  • 9 replies
  • 2 kudos

Bug Report: Split and recombine fails with error

HelloWe are encountering an error when we split a shipment using Split and then recombine the shipments.6 package order of 2 different products.We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f. So t...

Sliceworx by Occasional Contributor
  • 457 Views
  • 3 replies
  • 2 kudos

Labels, order summary, pick list, NOT PRINTING

tested on 3 computers, all 3 computers have not experienced this before. Our account uses Shipstation Connect which makes printing so much quicker than downloading then manually printing each label or whatever it is that needs to be printed.Starting ...

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hello122 by First-timer
  • 247 Views
  • 0 replies
  • 0 kudos

Payment Method Error

Please help!I took some months away from work due to a family emergency and a payment bounced. I seem to have then been bumped down to a "Trial." Now that I'm trying to get back to work, I've been trying to update my account to the Bronze Tier and ev...

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UPS from Shipstation setup issues

Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...

drinktche by New Contributor
  • 3397 Views
  • 12 replies
  • 1 kudos

Resolved! Unable to select a subscription plan

Last night I received an email that my Shipstation account was cancelled for non payment. Its true that the CC occasionally reaches its (low) limit but I check and there was sufficient balance for the bronze fees. So I go into the user back end to re...

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UPS to Japan postal code bug

UPS throws a postal code error when trying to purchased a label to Japan, asking for a 0 to 5 character postal code. Japan has a 7 digit postal code. The address was verified by ShipStation and Melissa Lookups. ShipStation support said there is a com...

Error message when closing USPS shipments

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planni...

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Combine Shipments option now auto-selecting all orders

When I go to the Combine Shipments section under Order Alerts from the Orders page, and I select two of three orders for a customer, it used to give me the option to combine the two selected orders.As of 05/09/2023 it now includes all orders for that...

andrew9 by Contributor
  • 977 Views
  • 2 replies
  • 1 kudos

USPS Getrate API call issues

I am having issues with the getrate API calls this hasn't been an issue until recently and it is exclusively for USPS. THe call I have been using for years is below.{ "carrierCode": "stamps_com", "serviceCode": "usps_priority_mail", "packageCode": "p...

julie7 by New Contributor
  • 759 Views
  • 1 replies
  • 0 kudos

Was incorrectly charged by shipstation for $71 for shipping

Can anyone help me please? I'm not sure what to do. Luckily i kept the receipt and took pictures of the item before shipping it out. The item was weigh 2.70 oz but i receive an email saying its measurement was 33.00x9.00 x.00xx11.25 (which is false) ...

lowki by Occasional Contributor
  • 1670 Views
  • 7 replies
  • 2 kudos

Shipstation not installing Properly on Woocommerce

Hi All, I'm trying to install the Shipstation plugin for Woo, I have Authenticated and setup the Shipstation side of things however its like only half of shipstation has installed. Its actually missing the shipping config settings in woo. Any help wo...

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advanc3D by First-timer
  • 2433 Views
  • 4 replies
  • 0 kudos

product import errors - 3 YEARS UNRESOLVED

I have yet to get help for this error. After 6 years, creating a csv to match the format is not difficult. Why won't the imports work?Chat support escalates the issue and I've been bombarding this community, but to no avail.. What is wrong with my fi...

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teamLA by Contributor
  • 3281 Views
  • 10 replies
  • 0 kudos

Address Validation Failed

I received an error message when trying to ship a package from the USA to Ñuñoa, Santiago in Chile. "Address Validation Failed, We weren't able to validate this address. This may cause delays in your delivery." I contacted the intended recipient and ...

Customs Information

For international packages the custom declarations appear on the new scan to print tool however once the label has printed the customs information disappears and is no longer visible. We have had over 40 packaged being returned back to us as the cust...

hm by First-timer
  • 647 Views
  • 0 replies
  • 0 kudos

Is support closed or off for Good Friday?

I have tried to reach someone in support numerous times today and still haven't gotten a response. Would anyone here know if they are off or out of the office today? Maybe someone here could offer some insight to my issue. I am trying to renew/change...

RONC by New Contributor
  • 1522 Views
  • 2 replies
  • 0 kudos

Unable to Process Batch

Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?

Bulk printing order alerts

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...

Mia4 by First-timer
  • 821 Views
  • 0 replies
  • 1 kudos

Marketplace Notification Settings......Gone

It seems ShipStation updated their Store Setup and eliminated the Notifications tab. Was told that it was integrated with the Branded tab. However, they seemed to have removed (or forgotten to include) the ability to change how a marketplace is notif...

Wabi by First-timer
  • 1503 Views
  • 1 replies
  • 0 kudos

Charged for shipping labels, none created

Hello, I created 50 labels via shipstation and was charged, as usual, via stamps.com but my labels did not print. They are not showing as paid for/shipped via shipstation or through Shopify. Will going through the process of creating those labels aga...