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The Returns Portal requires a First Class or Priority mail selection as the default for customer initiated returns. However, if First Class is selected, and the return item(s) weighs 16oz or more, the Customer will get an error that they have to cont...

When will the Returns Portal be fixed to automatically switch customer initiated returns between First Class and Priority based on the USPS Weight Limits? Customers have to contact us for any returns over the 16 oz. weight limit for First Class, unle...

There is a major flaw in the Returns portal for USPS, that when the weight of the return is 16oz or more, it does not automatically adjust from First Class to Priority Mail. Priority Mail is Required for all packages 16oz or more. Our product weights...