We are using UPS Large, UPS Medium and UPS Express Pak packaging. When
you select one of these, the dimensions do not update, so the rate is
wrong unless your package weight happens to be greater than the
dimensional weight would have been had the di...
The total amount you collect from a customer is taxable in most
countries (EU/UK/Canada/Mexico/Australia/etc). (Product Total, shipping
paid by customer, insurance paid by customer, minus discounts given to
customer). The ONLY thing Shipstation inclu...
Hi Jake,Thanks for the detail and the suggestions. This is such a basic
bug for a shipping software company. Hopefully they'll fix it. For other
types of packages, I can disable the carrier packages and just use my
own package names/dimensions, but f...
Sure! Here are a few references regarding taxable shipping charges:ALL
customs value is made up of:the price paid for the goods,the insuranc...
Can I get a response please? Again, this isn't an issue specific to UPS,
you are also not declaring the full taxable value when printing USPS
"VAT on shipping in the U...
Support was able to reproduce this issue & they said it was related to
package mapping. I deleted all of our package mapping and this is still
occurring. I let them know. I had a shipstation sales rep and field
engineer here in our office a couple of...