ShipStation Community

If we have a customer reach out to cancel one item in their multiple-item order, it then carries over to ShipStation from Shopify with a quantity of 0. Before the new version, we were able to split the order and cancel the zeroed out item/split order...

We use the Advanced Search option to sort/process orders by product name. If we come across an order while on the screen with search results, the system is unable to place an order on hold. The box pops up on the center of the screen saying Hold Unti...

With the new update, we're unable to combine orders if they're currently on hold. We place orders on hold until we've heard back from our customers, or they're ready to ship, so releasing them, just to combine the orders is another two uneccessary st...

With the new version, we have to reselect a new Hold Until date for each order, instead of the previously selected hold date still being saved as an option. We typically place all of our orders on hold for 2 business days, instead of the preselected ...

We've noticed that after Updating Stores in ShipStation, that a screen pops up saying that it's imported new orders and to reload to refresh the grid. I'm often multi-tasking and don't make it back to the SS screen in time to click it.It used to show...