ShipStation Community

We've just begun our API integration testing with other providers. It's unfortunate since we've been with Shipstation since 2015, 8 years and counting, however this rate surcharge for using our own carrier accounts is difficult to be okay with. Ironi...

Unfortunately I believe it's applicable to any "external" carrier as per Shipstation's new pricing page (https://www.shipstation.com/pricing) FAQ reads: "Yes, you are allowed to connect your carrier accounts with an associated monthly fee... charged ...

There's also an extra $0.08/label fee as well: https://help.shipstation.com/hc/en-us/articles/4408953242395There's been a lengthy discussion over at: https://community.shipstation.com/t5/ShipStation-Features/Extra-20-month-to-add-Fedex-to-my-list-of-...

It looks like this went into effect for new accounts on May 17, 2023 and on top of the monthly fee, there's also a $0.08/label fee as well: https://help.shipstation.com/hc/en-us/articles/4408953242395Seems Shipstation is committed to this new pricing...

@Manager-Erin,We appreciate your follow up and I understand you're simply on the frontlines dealing with everyone's frustration by a decision made by upper management. With that said, I do recognize that the negotiated UPS rates you've all achieved d...