Community Activity
Cancellation Refund
Hi, my business is just starting out. I tried the 30 day free trial and placed $100 on my account to cover potential orders. Unfortunately, I didn't get any orders in that time frame and didn't want to sign up for a subscription yet so I cancelled. I...
UPS Surepost Rates will not display
Is it possible for SS to integrate UPS SurePost rates? What is the limitation reason for not displaying rates for SurePost. We would like to use that service for volume but there is no way to get a rate before shipping or even after the label is prin...
ShipStation Scan to View Barcode Information
We recently found ourselves needing to recreate the ShipStation Scan to View barcode for an integration with our third party warehouse. The ShipStation documentation provides very little information on the content of this barcode, so I'm sharing our ...
Add shipping carriers for users outside main account region
Hello i just had a chat with support and I was surprise to know that I cannot add carrier accounts from other countries when dealing with multiple fullfilment centers.Example:-I run a wix store with a canadian shipstation account linked to my wix sto...
UPS Additional Charges Not Visible on Cost Review
After conducting a rate audit, we noticed that UPS does not provide ShipStation with essential cost details, such as additional charges (HST, Fuel, GST), when reviewing shipping rates. As a result, we are unable to see the full shipping cost upfront,...
Saving weight and dims when shipping
There used to be a check box in the shipping screen to save weight and dims for a new product shipped. I don't see it anymore and was told by ship station support that the only way to update a new products weight and dims is manually to go into the p...
Postcodes coming through with spaces
Hello all,I've noticed that sometimes some post codes come through with spaces in them. What happens is, I'll go to print the label and then an error occurs. I have to manually remove the space in the postcode. Unsure as to why this is happening. Thi...
Report showing address errors and warnings
We were wondering if there could be a report showing orders with any address errors or warnings and what those errors or warnings are please?
Fulfillable Quantity Setting, Shopify and ShipStation
We have multiple fulfillment locations enabled in our Shopify Account. We have order tags and rules in place to prevent certain orders from importing to ShipStation, but it's not perfect. Orders that are imported into ShipStation but are then marked ...
Stock Levels
Newly received inventory is still not showing up as "stock" in the orders page. They are showing as "no stock level". I have confirmed that the sku on the order and what is inventory are the exact same. Not sure what to do to resolve. Shipstation sup...
Automate checking SMS notification for EVRi shipments (Like Royal Mail or Parcelforce)
We need to check the SMS box on each order to enable the SMS to be sent through EVRi, however there is no way to automate the checking of this notification box.There is a way to do this with Royal Mail and Parcelforce but we need the same functionali...
Shipstation is not updating Woocommerce order status after creating a label
Does anyone else who has a Woocommerce store have issues updating order status after orders are shipped using Shipstation?Using a WooCommerce ShipStation plugin. Shipstation is being horrible with their support, as usual. The rep admitted in the chat...
UPS Claim
UPS destroyed a package for us, we purchased the carrier insurance and filed a claim through Shipstation per their requirements. It has now been over a month now and we still have no conclusion. We sent all documentation to Shipstation. Finally after...
Integration with Shiprocket
As of now, ShipStation is not available in India. Shiprocket is one of the largest carrier companies in India. It would be really helpful if you could integrate Shiprocket as a carrier in ShipStation, as my team exclusively works on ShipStation. I wa...
Shipstation not updating status of shipped orders in Woocommerce
Shipstation not updating status of shipped orders in Woocommerce. This started happening a couple days go, there are no errors showing or anything. Randomly some orders will get marked properly back in woocommerce but most orders are not getting mark...
Create "Product/Create" , "Product/Update" , "Product/Delete" Webhook
1. Whenever an Product is Created,Updated,Deleted in "ShipStation" then we have a webhook and get that product id or something.2. i'm not sure, it's happening now or not , whenever product gets created, updated,deleted in "Etsy" or any store which is...
letter mail
New to shipstation, still getting everything hooked un and integrated. We also do letter mail. Does ship station support multiple scales, one for packages and one for letters and does this work through stamps.com? Any information on how to do letters...
Printers question
Does ShipStation provide shipping label printers under any of these circumstances/scenarios?1. as part of a subscription?2. as a rental?3. as a purchase?Thank you for your contributions.
Rate Shopper needs to include available box rates or cubic inch pricing
We just started using Rate Shopper and it is a huge time saver for our multple UPS accounts. However, there are still areas it is severely lacking any time savings at all.The Fedex One Rate program allows you to ship for a low flat rate that is often...
Custom Text for Shopify Checkout
My Shopify store uses the ShipStation integration to calculate shipping rates at checkout. In the past, I've used the Description field in ShipStation > Settings > Selling Channels > Store Setup > Edit Store Details > Checkout Rates > Edit Rate to di...
UPS scanning packages
I heard from a UPS driver that they can scan packages but there is a fee. Has anyone else heard this or have this done, if so what is the fee?
Multiple Ship Tos
I use Big Commerce Out of the Box that offers customers the ability to place one order shipping to multiple addresses, especially useful at the holiday season. As of this writing, ShipStation doesn't have the ability to ship orders to multiple ship-t...
Allow Product SKUs to be edited/updated
Our client uses product SKUs to include picking locations to aid their fulfilment team. On occasion the locations need to change but we cannot edit product SKUs in Shipstation and have to create a completely new product. Please can this basic functio...
What to Charge a Customer for Shipping his package he drops off
We have customers that come in to the store and just want us to ship their package. What is a fair (fee) price or percentage to add on to the shipping cost ? We are not a UPS Store , but want to advertise packages ship here through ship station.Can y...
Global Post Issues - Buyer Beware!
Due to the Canada Post strike, we shipped a package using Global Post Economy, as Shopify listed it as an alternative to DHL/Canada Post. We suspected that Global Post used Canada Post for the last mile, but we verified with ShipStation and they said...
2 Feature Requests: Default Views, & Automation Action: Mark as Paid
1) Several support documents indicate that you can create your own View and set it as your default view. This is not the case. In fact, there's no way to set a default view right now. The [All] tab is the only view that can be the default. We have so...
Pushing Staging to Live Environment
I am currently building a new WordPress/WooCommerce website in a staging environment for a client and using the Shipstation plugin. This store has only a few products and I need to test everything before pushing the site live. The site is currently s...
Shipstation Checkout Rates don't use the Shopify Fulfillment Location when calculating shipping rate
I'm using the Shipstation Checkout Rates feature for my Shopify store, and it clearly states in the UI:Your ShipStation default Ship From Location: Montreal, QCHowever, this doesn't make sense in reality of how an actual order is fulfilled. Let me ex...
Request: add ability to scan parent UPC code in bundle
Hello,I'm requesting that Shipstation consider adding the ability to scan the UPC of the parent product in a bundle. For instance, we sell direct to consumer and B2B. When someone orders on our website, they order eaches/bags. When B2B orders, they o...
Schedule pickup for FedEx Platform Account Program shipment
How does one schedule a pickup for FedEx when generating labels through the FedEx Platform Account Program (under Shipstation Carriers) option? If you do not have your own FedEx account set up as a carrier there seems to be no way to have them pick u...
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