Community Activity
UPS POD with references
It would be appreciated if ShipStation could provide a Proof of Delivery (POD) with in-depth shipment information such as references, address, and contact. This information is not accessible via UPS if we use third party (using Ship Station rates).
Shipstation authentication issues and constant logout
Shipstation as of January 1 2025 has turned on specific security profiles that require email auth codes. Here are my very serious issues. Great that you are trying to keep us secure, not great that you don't give us options to fix auth issues ourselv...
API v1 endpoint for Verified by UserID
This end point would allow a super user to process and purchase shipping, while allowing tracking of another user to give credit for packing the order.Extremely useful for when batch processing and purchasing is ideal, but you still want to track pro...
Add More Information To Labels From Rithum
I need to show the Site Order ID on my labels to comply with the channels I work with. Right now the Site Order ID # is not integrating into ship station and I have to do it manually. Only the Rithum Order ID# is being pulled. But in addition to this...
Integrating
This can't be a unique problem, yet ShipStation support has been unable to help. Maybe someone here can?I'm brand new to ShipStation. We have a Shopify store with two locations - let's call them Bridge and Diamond. Each of these is an external fulfil...
Unable to login AGAIN ... this company is a literal disaster
Not sure if it's a 2FA issue or servers down or something else, but unable to login once again. I seem to be stuck in a cycle where I enter my credentials, get sent a 2FA code via email, enter the code, then get a blank white screen. Have run in this...
Connect two Shipstation accounts to one Shopify
We have a client that already has their Shopify store and they sell beverages with their Shipstation account connected to it. We will provide and fulfill their Apparel Merch that would also be sold on their Shopify. Can we connect our shipstation acc...
Please rethink 2FA
Please rethink how 2FA is done. Remote work stations do not have access to emails, and are therefore disrupted. Surely there is a better way?
Why is "Total Paid" $0.00 for Walmart orders?
HiWhy is "Total Paid" $0.00 for Walmart orders?Why is it not the same like Amazon and eBay? @AdminCara
FEATURE REQUEST - Option to disable 2FA
Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. ...
FEATURE REQUEST - Automation Rules should be able to auto-enable on certain days
We have an automation rule to enable saturday delivery for UPS Next Day Air but we have to manually turn it on every Friday and then manually turn it off again on saturday. I am requesting a feature to be added so we can set rules to automatically en...
Partial Quantities
Please ask the dev team to allow for partial quanities of items on orders. It is very frustrating to have our quantities rounded to whole numbersThanks you
Feature Request - Filter Orders/Shipments based on # of Shipments
I am suggesting an additional filter be added to allow folks to filter orders that have more than one shipment / multiple shipments / split shipments. This would be very helpful for my use, as neither Shopify or Shipstation currently have a way to do...
Commercial Invoices - Change Currency to match that which was paid
As of now the commercial invoice declarations are charged in USD instead of being automatically converted to the currency that duties and postages were paid as. We're shipping out hundreds of international orders weekly that having to take the time t...
Shipper's UPS Account is not enabled for the requested SurePost service. Error when using surepost
I keep getting this error message when i try to print a surepost label. Also when i try to reconnect my ups rates, it gives me an error saying no rates found. This account is working fine for ground
Make Return to Sender Easier
Why do we have to go through the "UPS from ShipStation Form" to return a shipment to sender? All the information required to be entered is already known by ShipStation when logged in. We should be able to simply press a button on a shipment to initia...
ShipStation Delaying UPS Claim Payments
Is anyone else dealing with insanely slow claim payments when UPS sends them through ShipStation?Our experience has been beyond frustrating, and based on what we've seen, ShipStation doesn’t seem to care about fixing the issue.Here’s what happened:UP...
is there a away to save ebay image webp file in Image URL on shipstation
is there a away to save ebay image webp file in Image URL on shipstation ive tried not letting me and want to show pic when order comes in
Negotiated Rate Visibility
Hello,The lack of visibility on negotiated rates from carriers (Fedex in particular) is creating a lot of problems. For our wholesale store, we can't use shipstation for quoting purposes. We have to go directly to the fedex website to get accurate ra...
Batch Click Checkbox “Apply Changes to Open Orders” on Product Setup for Multiple Products
It would be super helpful to have a batch option that allows users to check the “Apply Changes to Open Orders” box for multiple products at once in the Product Setup section.Right now, this has to be done one product at a time, which gets really time...
Quantity Color Update in Order Shipment Screen
Update the color of multiple items needing shipped to be inline with a standard notification color: yellow, orange, red. better for users to see that multiple quantities are needed!
Scheduling Pickups to Customer Addresses
Currently, scheduling a pickup from a customer address requires a workaround whereby you must add the customer as a Ship From address. This is not ideal functionality, considering most cases are a one time only use.Functionality within ShipStation to...
Feature Request: Delete Note from Buyer and Custom fields 1-3
Hi shipstation team, i use the 3rd Party Fulfillment and The Store who is sending orders to me is setting values in this fields: Note from Buyer and Custom fields 1-3I do not see an option to delete these fields with automatisation rules on Import as...
Integrating my Shopify with another companies shipstation
Hi, I have a Shopify store and one of the products will be built, stored, and shipped out by Company B.Company B has told us that we need to connect our Shopify to their shipstation.How can this be done? Do we need to add shipstation app our Shopify ...
Pass the value of Delivery Date to ShipStation Email Template
Hi Everyone,We have an app on our Shopify store that allows customers to select a delivery date for their orders. I would like to pass the selected delivery date to our ShipStation email template. Is there a way to accomplish this?Thank in advance.
UCC-128 Label
One of our EDI customers in healthcare requires the UCC-128 label. Currently this label is generated in the Fulfillment portal of SPS Commerce.The SPS implementation team has confirmed that ShipStation does not have the capability to produce the UCC-...
Nearing plan limit
I would like a single place where I can check how many transactions were performed during a billing cycle so I can better manage my account. Right now I have to check shipments, returns, marked as shipped, etc. In addition I would like to see two oth...
Feature Suggestion: Extend Service Mapping to Support Multiple Carrier ID's
We currently have 2 FedEx Carrier ID's set up in ShipStation.Each Carrier ID connects to a different FedEx Account.ShipStation makes you select one as the defaultWe have 2 selling Channels as well.Each selling channel connects to its our WooCommerce ...
Ebay IOSS coming in as ********** and ShipStation Won't Create Label
Can't manually edit it. Can't delete it. What is going on? This has always worked until a day or two ago!I have to GOT TO EBAY AND USE EBAY SHIPPING TO CREATE THE LABEL. i CANNOT PRINT ANY INTERNATIONAL EBAY ORDERS.Trying to create a label gives erro...
Feature Request: Use "Total Paid" as the Order Total Instead of "Total Order Value"
Hello ShipStation Team,I’d like to suggest a feature improvement regarding how order totals are calculated when orders are imported from marketplaces. Currently, when an order is pulled into ShipStation, the Total Order Value is used as the "Order To...
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