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Color Scheme
A feature where we can the color scheme would be great. The new update looks like the webpage hasnt finished loading in.
Security issue with Custom Store API
I tried submitting this to ShipStation support and they suggested I post it here.When ShipStation calls our web endpoint using the GET method, it includes our API credentials (SS-UserName, SS-Password) within the querystring data instead of just leav...
New Layout/Look to the Site
Hello,The new layout is difficult to read and definitely a downgrade. The look of the site does not seem to be customizable at all either. It would be nice if the sidebar where active stores are shown was a different color then the backdrop of the or...
Rate Shopping Add On - Worth It?
I worked with Shipstation support and they suggested I bring this up to the community. The add on is $150 per month and I asked Shipstation if there was a way to run a report from dates in the past to see if I would save more if I added the Rate Shop...
Shipstation stole my money and has kept it for over 4 days now and counting...
I tried to create a $49 label last week and during "processing" something happened and it never finished. My order never got sent to "shipped', but there was a label sitting in my printing que for it and I got charged. When I went to print the label ...
Insufficient Inventory Report!
I would LOVE to see a report that shows insufficient inventory that I could use to reorder. I don't just keep everything stocked on the shelves -- some items i keep but most I order as needed, so this would be so helpful!!! Ideally it would be a repo...
Provide Item Details or product variations in the order grid
When I import orders from tiktok or etsy they show the type of product in the item name but it doesn't show me which cover choice or color was ordered. It would be incredibly helpful for me to see that in the grid and not have to click through to eac...
Packing Slips Not Readable
We don't need customization, we just need the default to actually be readable. The packing slips print so poorly on 4x6 they are useless. The Label prints just fine but the text on the packing slips is so small and thin they don't print well. Please ...
Mirakl/Shipstation integration not able to Accept orders in Mirakl
Has anyone found a way in ShipStation to 'Accept' an order in the Mirakl platform so the contact details are transmitted from Mirakl to ShipStation (via Mirakl Connect)? Currently, we have to log into Mirakl, accept the order, and only then does the ...
Organizing Tags and International Harmonization Codes
I would love Shipstation to give us the ability to organize Tags and our very long list of International HArmonization Codes.For us in the morning we usually add a few tags to all our orders like package types. Though many products already have these...
Collection as an Option for Shipment Provider
We have a number of items in our online store that are collection only or local delivery, and at present there is no option to set 'Collection' or 'Local Delivery' for the service provider which would be very very helpful for staff fulfilling orders ...
No Colors
Now that you have forced everyone to look at horrible and almost blinding NO COLORS, where is at least a "dark mode" or "night mode" setting in ShipStation? This change to no colors SUCKS. I'm getting a headache every day from this. What even was the...
Paypal ShipStation shipping charges adjustment issues
Using Paypal ShipStation, we have suddenly received several adjustments using USPS Ground services. On all the notifications but one, the USPS Automated Package Verification information was the same with no changes to zip codes, size, or weight. None...
Delivery Exception emails
If you ship a package via UPS using their platform (WorldShip) you can opt in to get delivery exception emails. For example, when you ship a package via UPS, if UPS tries to deliver the package but there is a delay such as bad weather, or the address...
UPS by Shipstation charging Residential Surcharges as Adjustment fees after shipping
Starting about a month ago, we started to see that our UPS Air and Worldwide Saver packages are getting hit with residential surcharges. I contacted support three weeks ago and they confirmed that "UPS by Shipstation" does not have residential surcha...
4" x 6" Packing Slips
I am having an issue with printing 4" x 6" Packing Slip. The packing slip pictured shows, what eBay calls Item Specifics. What should be displayed is eBay Item Options. Item Specifics are not Item Options. Item specifics are nothing more than adjecti...
New order screen
The new order screen in the new version works very poorly and not saving addresses without an email is extremely inconvenient. It also auto fills very poorly and over all functions much worse than the old version.
Create Automation Rule to set "Ship To Address"/ Re-Route
I have a Shopify store and work with a drop shipper in the USA who create and ships my products. My Dropsipper only ships to the US and Canada. It would be great to have the option to create a rule when an international order (outside the USA and Can...
"Today's Date" in Automation Settings
It would be fantastic if Automation triggers and actions could use "Today's Date" as an input/output.IE, a customer order has next-day shipping. Set an automation to the mapped service to set the Ship By Date as "Today's Date".You can manually set th...
Request for New Shipping Location Support from Our Peru Facility
Hi ShipStation Team,First off, thank you for providing such a smooth platform that has made our shipping operations much easier! We’ve been longtime users and truly appreciate the tools and discounts ShipStation offers through carrier partners like D...
Sunday Ship day-Lasership
Hi,I am able to select Sunday as a ship date, but when I print the label, the ship date automatically changes to the following Monday. This is via Lasership and I have already confirmed Sunday pick up with them so it is not because they don't offer p...
About show shipping rates on site according to location
Hi, I want to show shipping rates on my Wordpress site according to location. by using shipstaion
Please add the per-shipment shipping cost to your weekly digest
We are relatively new to ShipStation, being subscribers/users for only a year. I cannot believe how much easier it is to ship things, and the cost savings! Thank you, ShipStation.My one request is about the weekly email digest we receive. I love to s...
Undo Marked as Shipped
Undo Marked as Shipped does not exist. Shipstation article says to use it in order to update tracking for an order being pushed to Etsy. How do I take an order, where we cancelled (voided) the first label, created a new label, and have it update on E...
Latest update Label Queue and what happened to the update posts?
The latest update that changed the colors removed the "Label queue" count from the upper right button. There is now no quick and easy way to see how many labels have been printed.Also what happened to the update notes that used to be posted?
Pick Up by Customer
I have a question regarding handling pickup orders. We currently manage both shipments and pickup orders, and I would appreciate some guidance on how to streamline the process for pickups. At present, once an order is picked up, we cancel it from Shi...
Save customer address to store for future use
I'd like to see an option where a customer's address can be stored in an address book to use again the next time without having to manually enter it. I am aware this is currently done via CSV upload, but I would like to be able to store an address fr...
ShipperHQ Integration for Brightpearl Store
It would be a great feature if we were able to add ShipperHQ as an integration if we have Brightpearl as our main selling channel.
Top banner disappeared after website update (Firefox)
**Using Firefox**About a week and a half ago, the 5 buttons at the top of the page no longer populate, including the Login button. This coincides with the webpage updates.I now have to log in with a cached page or do a Google search for the login pag...
LTL Carriers
It would be great if more LTL carriers could be added to the carriers dropdown list. We mainly ship LTLs with TForce Freight and XPO Logistics, and I've seen several other posts from the community requesting support for other LTL carriers including t...
Latest from our Blog
What Are Demand Surcharges and How Do They Affect Your Shipping Costs?
Hello Community! As peak season approaches, we want to make sure our merchants are aware of new carrier features or changes. We’ve published a new article to help merchants navigate these charges duri...
Check out our new Inventory Features!
Ditch the Spreadsheets and automatically sync inventory across selling channels. Managing inventory shouldn’t be a hassle. That’s why we’re excited to announce Inventory Sync, a new and improved way t...
New Reship Feature Beta Program
Greetings everyone!We know that one of the most requested features/improvements was to improve the reship functionality that exists in ShipStation. To that end, we would like to invite to check out ou...
Refer a Friend! Share ShipStation—Earn $50!
We’re thrilled to announce an even better referral program for ShipStation customers. Our Refer a Friend program not only assists your network in discovering their ideal shipping solution but also rew...
