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Amazon Buy Shipping Error

john16
Contributor

We installed the Amazon Buy Shipping carrier option today, but we're getting an error. Where do we accept the  terms and conditions?

 

When selecting Amazon's UPS shipping option, we can't get a rate. Instead, it shows:

"The Amazon Terms and Conditions were not accepted."

 

See attached image for details.

 

1 ACCEPTED SOLUTION

john16
Contributor

After posting my message, I was able to connect with SS's support, and they were very helpful!

 

The support staff directed me to accept Amazon Terms and Conditions via this link:

https://sellercentral.amazon.com/buy-shipping/terms-and-conditions.html

View solution in original post

2 REPLIES 2

john16
Contributor

After posting my message, I was able to connect with SS's support, and they were very helpful!

 

The support staff directed me to accept Amazon Terms and Conditions via this link:

https://sellercentral.amazon.com/buy-shipping/terms-and-conditions.html

SG0616
First-timer

I had the same issue and had to contact support. Could ShipStation not put the link to the terms in the setup flow? It is buried in a help article currently.