Carrier Integrations
Discuss carriers, postage provider, and fulfillment integrations
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Carrier Eligibility Error

Good evening,I have had zero luck with support so I was hoping a member of the community could help me out.I have integrated SS with my Amazon account however when I try ship with any of the Amazon Buy Shipping carrier options I get the following err...

claytons by New Contributor
  • 552 Views
  • 3 replies
  • 1 kudos

Unable to add the UPS account as carrier

I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to con...

Hazmat options

We went through all of the trouble to get out HAZMAT authorization to ship through UPS, only to find out that there are no options to ship HAZMAT through shipstation. We will likely be migrating out UPS business through Worldship so we don't slow dow...

EVRI Not available as a Buy Shipping Option

Support have just told me that there is no support for this. How can they preted to be Amazon friendly when they dont have connections for the two Prime approved carriers (EVRI and DPD). We will have to use another platform if this is not fixed.

Unable to add the UPS account as carrier

I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-...

Rates

It would help minimize the number of calls per customer order if the '/shipments/getrates' API method supported accepting multiple carrier codes (for example, as a comma-separated list), or even a special value to return all carriers (for example, '*...

vikram by New Contributor
  • 85 Views
  • 0 replies
  • 0 kudos

CN23 document missing from Royal Mail labels

I've raised this with support but they are taking ages to get back and I can't work without this resolved. Hoping maybe someone here as come across this and found a fix. As the subject says, the CN23 documents are missing in my international Royal Ma...

Shipments in "Limbo"

Hello,So our company has our own UPS account. We recently disabled UPS by shipstation. Now when I go into shipments to check for limbo orders, any shipment that was in transit that shipped through UPS by shipstation is now showing up as limbo, but wh...

Shay by New Contributor
  • 144 Views
  • 0 replies
  • 0 kudos

Shipstation doesn't work with CloudFlare?!

Shipstation doesn't work with CloudFlare?! Whenever we enable bot mode on CloudFlare shipstation can't connect to our woocommerce/wordpress website....I asked chat for the ip's shipstation uses but they provided amazons json file https://ip-ranges.am...

dailce by First-timer
  • 1078 Views
  • 3 replies
  • 2 kudos

Please add QR code Returns!

QR code Returns would be such a convenient way for our customers to return items to us. Not everyone has printers and the means to attach a printed label to a package and send it back. We have run into the situation multiple times were our customers ...

Amazon Buy-Shipping Issues When Splitting Shipment

Hello,When using "Amazon Buy-Shipping" - we sometimes run into issues when we have to split the order into multiple shipments. For instance, if we have to split an order of six items into three shipments, we can usually use "Buy-Shipping" for two ord...

JG95 by New Contributor
  • 242 Views
  • 2 replies
  • 0 kudos

UPS by Shipstation for France?

We have a USA Shipstation account and a France Shipstation account.Unfortunately, for our France account there is only a Colissimo by Shipstation option and no UPS by Shipstation like our USA account.Can Shipstation get together with UPS in France to...

Option to select a custom carrier?

Is there a way to designate something like "Company Truck" or "Local Delivery" as a carrier option when choosing a carrier?We deliver quite a number of orders ourselves and, while I know I can mark the item(s) as delivered, there is no tracking for i...

sales223 by New Contributor
  • 2691 Views
  • 8 replies
  • 0 kudos

Odoo Integration

I created an eCommerce Website on Odoo.I installed the shipstation connector, I need to use shipstation to ship my sales order from Odoo.

SR by First-timer
  • 153 Views
  • 0 replies
  • 0 kudos

Resolved! Digital / Physical Products

Hi there, I have a store through Wix where I sell physical and digital products. For example .. we have registration fees sold along side T-shirts. You cannot create two separate stores in Wix so all products have to exist in one store. I have severa...

Eawingo by New Contributor
  • 3603 Views
  • 4 replies
  • 2 kudos

Bug - dimensions not populated for UPS Package Types

We are using UPS Large, UPS Medium and UPS Express Pak packaging. When you select one of these, the dimensions do not update, so the rate is wrong unless your package weight happens to be greater than the dimensional weight would have been had the di...

RobC by Contributor
  • 859 Views
  • 4 replies
  • 1 kudos

Etsy shipping rates almot 2X cheaper than ShipStation

I ship over 1,000 packages per year on Etsy so I get good rates inside the platform when I purchase a shipping label. When I compare the rates, its almost 2X cheaper than ShipStation.Example: I pay $13.75 to ship a 1KG box via Tracked Packet USA with...

birdzy by First-timer
  • 151 Views
  • 0 replies
  • 0 kudos

International Customs- Request Entity Too Large

Our team ships large international orders on a regular basis. When ShipStation generates the commercial invoice there is a maximum of 100 line items (customs declarations). Many orders we ship are over 100 line items, when this happens there is an er...

FedEx Services

I was wondering if it would be possible to get FedEx services: FedEx International Priority Export Express and FedEx International Priority Export added to the services already offered by FedEx. The rates are very competitive and we lose money not be...

CCSteele by First-timer
  • 151 Views
  • 0 replies
  • 0 kudos

Regarding order create API

I was working on order creation API but able to create via dashboard not via API. It is giving an empty string response, so unable to know the exact status.curl request is:curl --location 'https://ssapi.shipstation.com/orders/createorder' \--header '...