Delays in 'Awaiting Shipment'
Experiencing delays of up to 2-hrs for orders to post in 'Awaiting Shipment' from our WooCommerce Store.
Forum Posts
Address changes made in Shopify do not update in Shipstation - How are you dealing with that?
I recently discovered address changes, such as the ones made by customers and customer service DO NOT update in the order feed upon syncing. Our business sells a lot of pre-order items so there is a gap between order being placed and importing to Shi...
TikTok Shop/Costco Ecommerce Hub integrations
Hi. We have added TikTok shop and Costco E-Commerce hub to our list of where our products are sold. It would be extremely helpful if we could integrate both of these sites with ShipStation so that we are not wasting inputting time on orders. Does SS ...
Resolved! Custom Return Label Didn't Download
I created a custom label through RATE BROWSER. After the information and carrier were entered, I paid the shipping and chose "DOWNLOAD LABEL". No label was downloaded, although the funds were removed from my account. There is a history of the transac...
Shipping Cost Updating in Inventory System
There needs to be a way to turn off ShipStation updating orders in Cin 7. We have orders that we ship out with free shipping and sometimes with a return label. The system updates the shipping cost and then it invoice's our costs for the shipping cost...
CS Cart Integration
Hi all, I am a new user and having a very hard time integrating my CS-Cart Multi-Vendor Marketplace with ShipStation. Every time we test the connect to CS Cart we get an error message "Invalid XML. Error: 'Data at the root level is invalid. Line 1, p...
Shopify Note from buyers data issue
Hello all,I'm using Shopify apps to connect with ShipStation but there's something wrong with the data: Notes from buyers,My expectation: the data of Notes from buyers in ShipStation refer to Customer Note dataActual result: the data of Notes from bu...
Resolved! "Default Title" Appearing on shopify imported orders, previously hidden
Default title has started appearing on our shopify imported items (items that don't have a default variant.) Please let me know how this can be fixed on our store so that it goes back to how it listed products prior to this update. We are currently n...
Shopify Integration Slow for the past month
Howdy,Making a post since the incompetents @ support keeps telling us it's "expected behaviour"!For the past month, Shipstation has been extremely slow in updating from our Shopify store. A refresh that would take 5-30seconds now takes 5-10minutes.We...
Every new order has "Selling Channel Made Adjustments"
We are suddenly getting a "selling channel made adjustments to this order" message on every order in ShipStation. We use Shopify for our orders and no changes are being made to the orders.Is anyone else getting this? If I click on "review adjustments...
How to identify a USED item Amazon order in Shipstation?
I sell many open box/used items on Amazon. On Amazon they show up as Condition: Used-Like New, Used-Very Good, etc. Most items on Amazon have the option to buy it used/open box for less money on the same page where you buy the same item new.The probl...
Pod Foods Shipping Integration
This is a request for Pod Foods order integration. -Thank you
Automating Order Status Updates in Shopify via Shipstation
Hello ShipStation Community,I hope this message finds you well. I'm currently utilizing ShipStation to streamline my order fulfillment process, and I'm curious about automating order status updates in the Shopify backend.Specifically, I would like to...
Amazon TAX / VAT being added to order total
Hi, Amazon includes the tax/vat in the item price but orders from Amazon are being imported with tax added on. e.g. Product £10 that already includes £2 of tax but Shipstation is importing the order total as £12 which is wrong. How can I stop this? T...
Possibility to automatically enable the notify marketplace box?
Hello everyone,I am currently looking for a way that the checkbox "Notify Marketplaces" will be automatically enabled on every order that we manually "mark as shipped". I was not able to find something in the Automation Rules.Does anyone have an idea...
Store ID changed from Int to GUID
Hey all, it looks like Shipstation has switched the Store ID from being an integer to a GUID, at least from what I can see in the store setup area.We set up manual stores for each of our integrations with our OMS and have previously used the ID that ...
Importing Currency of Payment
It would be really nice and extremely helpful is Shipstation supported multi currency imports. Right now everything imports into Shipstation in the currency of account (for us this is Canadian dollars), which is extremely frustrating when we ship a l...
Faire addresses using incorrect country codes
I'm raising the awareness flag on the shipstation side as I also try to get Faire to make changes-- Faire's customer mailing addresses are using incorrect country codes, meaning the address Shipstation reads is not the same country as the customer. T...
Notify Marketplace for NetSuite not working...
Hello,New to Ship Station and my orders are not synching back with our Netsuite. Yes, I have Notify Marketplace set up as well as have hit the 'Notify' button countless times. Why would it not be synching. I cannot find any troubleshooting help.Thank...
Walmart issues
Anyone having issues with Shipstation/Walmart today? I have many orders that won't import to Shipstation.
wrong packing slip
When we download the label and packing slip in ZPL format, there is always an issue with the packing slip, as it contains duplicate items, how to solve the problem?
Amazon Orders & Phone Number Import Issue
Amazon uses phone numbers to keep customer data anonymous. This is a 10 digit phone number and a 5 digit extension. On Friday someone at ShipStation decided to import this as a 15 digit or 16 digit if the 1 is included number. Too long for UPS and Fe...
Acutane ShipStation for module not posting back to Magento 2 store
Original post by user Charles Martin Hi, We are using acutane api module for shipstation to post back completed orders to magento 2 store but it is not posting back. We are able to download orders without any issue but when it comes to posting back t...
Integration to Radial Ecommerce
Does anyone have any experience integrating ShipStation into Radial ECommerce? If not, have you hired a developer to help integrate any e-commerce channels that are not yet supported by ShipStation?
OpenCart orders not importing and bug
I connected my OpenCart store to my ShipStation account. My orders were not importing properly. Tech support was not able to help. While I was waiting to hear from senior tech support, I found the problem. I'm making this post so that it might help o...
Amazon Vendor Drop Ship
Hi,Does anyone know if and how I can use ship station with amazon vendor Direct Fulfillment. thanks
API - To add phone numbers on USPS shipping labels
Would love to see API connections added so phone numbers can be to USPS shipping labels. We've had instances where USPS carriers could not locate the addresses and were returned to us even though the address was correct
Cartloom Custom Store Integration
Would be very helpful to have custom store integration with Cartloom shopping cart as their new version is one of the nicest carts out there for features and for the most modern looking cart.
Walmrt email and phone number
Hello, I would really like to be able to impoart email addresses and phone numbers along with Walmart orders.
How to stop pushing specific orders from shopify to shipstation.??
stop pushing orders from shopify to Shipstation.if ( Shopify order tags = pre_order )So not push to Shipstationelse Push to Shipstation all order.shopify order in tag = pre_order so don't push to Shipstation.Do you have any idea about this so please ...
