I use klaviyo to set up my flows on my shopify store, & since the main product i sell requires me to send an email when the customer receives the item letting them know what to expect and steps moving forward, so Shipstation does have a delivery emai...
We just upgraded to Magento 2.4 and are having issues with shipstation. It will bring the orders in from Magento but not the internal notes. Also when we ship an order it will not transmit back the tracking number and mark the order as shipped. We ha...
Hello,We have developed a Private Shopify app for a customer which works with Shopify's Multi-Location feature, so far for development/testing we had our own ShipStation account ($25/month) as I didn't really see any way to get a sandbox. development...
When we get our orders imported from Amazon. It is taking the data from the Amazon ASIN slot and imports it into shipstation SKU slot. This is frustrating and incorrect as Amazon has a specific area where item location SKU is recorded and that is the...
Original post by user Katrina Santos We would like to sell product "bundles" in Shopify. Each bundle would have its own SKU, with the quantities + SKUs of the bundled items included as line item properties. Currently, when the order gets into ShipSta...
We are having issues importing orders from Amazon since yesterday and the refresh wheel has been stuck since then. Anyone else have this issue?
Noticing that Shipstation Sales Totals on the reports, both App and Website Reports, are not Accurate for ebay. If you have a promotion for selling multiple items and give a discount, Shipstation is using the Amount before the Discount as part of you...
I have shipstation connected and running but we are missing some details from the orders. Specifically we capture a dispatch date from the order. That field is not coming over in the XML to shipstation. Anyone know how to add this?
Hi there,We are using linnworks as the order management system. All carrier accounts are added there and we processing and printing the labels from linnworks itself. Afterwards, the order is synchronised with the channel and updated there. As soon as...
Hi.I'm new to ShipStation. Just set up magento 2 integration. the test connection works fine. When i try to import orders i get this error: An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1,...
My Paypal orders are not updating. Sometimes it takes a day or 2, sometimes 1 hr and sometimes not at all. I have been to the Paypal website already and checked the API permissions and all is good there. I also removed it and resubmitted and I am sti...
GreetingsAnyone else come across this? When we go to setup Woo in SS and test connection it says Invalid data returned from APII have seen in 3 times this month. Dev's said it was conflicting with main theme. It must be a global error though because ...
Hello, I am currently building an Order sync app which especially will sync orders created with multiple Fulfillment locations in Shopify to ShipStation, I am able to create multiple orders in ShipStation for each Shopify Order with the APIs and allo...
Has anyone received this error when opening the Shipstation app from within Quickbooks online? {"success":false,"message":"An unhandled exception occurred: No OpenID endpoint found. (c1f6adaa-0e17-4ece-b28d-2f3e9075788f)"}
Hoping I can get a answer here. The order feed coming in to shipstation is missing a couple items. We get a dispatch date and delivery date from ShipperHQ. The items are on the order but not coming over in the XML order feed.How can I add them in?
I am using Shipstation APIs to fetch Orders data. I have Fedex and stamps.com a carrier integrated with shipstation. However, Shipstation APIs doesn't show be the shipping cost, I only see total cost paid by the customer.Is there a way I can see the ...
Hello Team,I want to add a custom attribute Magento to the ship station. Can you please know how we can order custom attribute magento to ship station. Same question I asked to support chat but they are giving me to sync product attribute. but I want...
Is anyone else experiencing this? The logo is 300 DPI (print settings are as well) but while the rest of the packing slip prints crystal clear, our logo is very blurry and it looks extremely unprofessional. Anyone know why or have a fix/work around? ...
Im looking to hopefully get amazon Saudi Arabia implemented into shipstation since this is not already in the system.
Hello,For a few days my Etsy store has not been connecting. I get this error:An error occurred attempting to update orders: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.When I go to modify store connection and ...
Hey guys, I am getting this error and Ship Station support has not been so helpful. Thinking of unsubscribing and moving on to a platform that supports etsy because most of my sales are from Etsy. Thought I make one last effort by posting here before...
I've been reading the API docs (https://www.shipstation.com/docs/api/) but there are a few questions that I can't find answers to.I'd like my orders to flow from a web store, such as Shopify, into ShipStation. Then, I'd like to import the orders from...
One of my eBay accounts randomly stopped pulling sales in, I tried to edit the connection and it returns the following error in the pop-up window- "We are sorry, but you do not have access to this section.Please contact your ShipStation administrator...
when the bearer token will expire after created from server through login?
We got a couple of orders recently that Shopify flagged as fraudulent, but we don't check our Shopify stores very often, and process all orders through ShipStation, so we did not see the fraud flag. We ended up shipping these orders and had to eat th...
What endpoint lets me access the "To Buyer" property of an order? I am able to access the "giftMessage" property of the Order model, but I can't seem to find anything that would let me add a "to buyer" note like I have in the picture here. I have ch...
Hello, I'm hoping I can get some feedback or insight into what's going wrong here. I am attempting to POST an order to the ShipStation API but with little luck. I can GET order details just find no problem, so my authentication isn't the problem I be...
Since updating to the new Shopify integration version we're running into an issue.If you click 'Create Another Shipment' in Shipstation, and create a blank shipment, then create a label for just the blank shipment, this marks the entire order in Shop...
Is ShipStation ever going to have some sort of integration with a processors invoicing solution?Not only do I have unto 100 orders of day flowing through my ecom store, but I also do A LOT of custom things that require us to send an invoice. It would...
We are setting up the ShipStation integration within our Salesforce org, but the issue is that we use PersonAccounts within Salesforce and not Contacts. So when it comes to the BillToContact and the ShipToContact, we can't fill these in, and we can't...
