When selecting FBA as the shipper, why doesn't Shipstation show accurate quantities of FBA stock?It's always showing zero. Also, when selecting the 3 different shipping speeds, which FBA offers, the shipping cost isn't updated within Shipstation. Tha...
After importing orders from shopify if an order is deleted,it still remains in shipstation UI in cancelled status.May I know the reason?
I have been getting this message for the last week or so: IntegrationError: WooCommerce encountered an error and responded with StatusCode 0. Content: No content returned from the marketplace. Thinking it was an issue on the Woocommerce side I update...
Hello,is preset group details available in products model in ShipStation API?If not where do I get those details in API.
We have a major issue with the shipstation woocommerce integration that may result in us cancelling the service before we even end our trial because we literally cannot use the service to conduct business in the workflow we have presently without the...
Lately there have been numerous small bugs in Shipstation. Today's glitch is an Amazon order got cancelled by buyer. As I normally do I cancel the order in Shipstation but it is still showing in Awaiting Shipment. Normally it moves to Cancelled Order...
Hello, I'm integrating with the API and my client has the ShipStation barcode on an order summary slip. They want to be able to scan this and pull up the order like you can in ShipStation mobile, but I'm not finding anything in the API docs that allo...
I am using a custom store for the selling channel. I need to send a custom field to the order to view in order details. When I am sending it I can see the error that it is not the valid node in XML. How can I map a custom node value in this case. Is ...
After converting to bigcommerce V3 I am unable to get orders into shipstation and receive error code 504. Have tried several times to reload based off of Shipstations directions with the same frustrating results. I have been dead in the water and una...
When I click on the Ebay order number, the link does not go back to the EBay order any longer. I receive this message. Http/1.1 Service Unavailable
So im new to SS and just trying to get everything set correctly and seem to have an issue with ebay and specifically the amount of tax on ebay sales not coming through to SS.This i understand is due to ebay only including tax figures for internationa...
Hi,Question regarding the new European Union VAT requirements. I have a buyer on eBay who purchased several item that I am combining in shipment. eBay has collected VAT as the buyer is in Italy and each item is under $150 euros.In order details, eBay...
I am totally mystified why one single individual order imported from eBay (correctly) resulted in creating TWO separate shipments in my SS account. The two separate shipments are in ONE SS order number, marked 1 of 2 and 2 of 2. Of these, order numbe...
Hello!Anybody successfully connected Wayfair marketplace to shipstation? I did, but shipstation do not retrieve orders from my Wayfair. Could you please advise and/or provide with your steps?Thank you!
ShipStation provide a webhook solution that is great, but it would be very helpful if there is more Types supported.Right now we have webhooks for: New Order, New Item, Orders Shipped and Items Shipped.It would be very nice if we have also for: Order...
Has anyone had any success integrating CommerceHub and Shipstation? Jennifer
I'm would like to update the internalNotes field of an existing orders with our shipping cost (Status = awaiting_shipment) before I complete the Marked Ship API. I sent the API with the Order Number, OrderId and OrderKey (along with all the other req...
I am confused as to how to ship a Shopify order via the API. What is the proper sequence of steps to:Ship the order (creating a label)Telling Shopify the order was fulfilledSince my customer ships via Shipstation and it gets marked as fulfilled, I kn...
We are unable to connect to the marketplace Mercado Libre (Beta). Mercado Libre is available as a marketplace: when trying to connect, we are receiving the below error message We contacted Mercado Libre to inform them of this bug today. If someone is...
Store connected like always and as of today no orders importing. Eventhough I have a Bronze plan I have no chat to let ShipStation know of the issue. I contacted Big Commerce and they are saying ShipStation is the problem. Anybody else in the same bo...
I have my ShipStation account connected to a WooCommerce store. Some of my products are fulfilled by other sources, not the fulfillment team that uses ShipStation. Is there a way to filter my products in WooCommerce so that only certain products show...
Hi, In our client ShipStation store, we receive orders from multiple sources, Amazon, etc, How can we identify the order source via API, We use the following API to pull orders from Shipstaion.https://ssapi.shipstation.com/orders Please let us know, ...
When exporting orders, I get the incorrect data for Reverb, Best Buy and Amazon. Best BuyWrong Tax amount, which results in the incorrect total amount ReverbEverything is wrong. Product price, Tax, Shipping and total. AmazonThe total is correct for t...
Hi, We have a batch of recent orders that we fulfilled in Shopify but are still listed as "awaiting shipment" in ShipStation. We integrated our ShipStation and Shopify accounts before these orders were received. The orders were all captured and fulfi...
Getting this error when importing eBay orders: An error occurred attempting to update orders: Failed to parse MonoAuth response.
The integration to import Walmart orders weight is not supported and it makes it more difficult the more orders that are placed. Is there any way this can be added or is there a reason it is not already?
Hi @shipstation, you should add a way when creating automation rules, to cancel the order. Like if an order match a criteria, then cancel order.
Hey, I have some orders that I fulfil myself via local delivery or customer collection. When these are complete they're marked as fulfilled in Shopify, but when looking at my orders in Shipstation they're still showing as 'awaiting shipment'. Of cour...
Hello We use the Shopify integration. When a customer has a discount on their order, this discount should be reflected in the individual customs declaration for each item. Currently the value of each customs declaration line is not being adjusted dow...
Our SquareSpace website offers "Carrier Calculated" shipping however the UPS Ground rates are often much more than what we will actually pay with Shipstation UPS rates. Overcharging my customer for shipping is not a good move they may elect not to pu...
