Emails going to spam - havent been able to fix it for two years

[Ztg525]

Most of my customers do not receive their emails because they say they go to spam. I submitted a support ticket a while back and got nothing out of it. I even tried sending emails from the shipping@shipstation address (by not inputting an email address) and my customers still reported emails going to spam. The support ticket was: 

Shipstation in general needs to do something about emails sent to spam. As far as I can tell, it's an issue you guys have been "working on" for 4-5 years.

I've tried to do everything on my end to fix the SPF/DKIP/DMARC records but nothing works. My only option at this point is to send tracking from "shipping@shipstation" or whatever it is, which is unacceptable.

[nholderafa]

I just contacted support about this today and still no SPF or DKIM.

[embedding]

Shipstation uses sendgrid as their email provider. If the IP pool you are in is blacklisted, then all your emails will go to spam. I had to come up with an alternative, so I routed my tracking info emails back through my website. SS was no help on the emails going to spam

[brents]

Hey @embedding - How did you route them through your website? Inquiring minds want to know. 🙂 Thanks!

[royaltyhealth]

So we have been having this issue too and with our E-mail marketing provider Email Octopus. We have concluded that both ShipStation and E-mail Octopus e-mails when analyzed did not pass the DMARC test they both "failed" which caused them to go to Spam folders. So we researched and E-mail Octopus provided a great resolution in their forums....basically we had to add 4 "CNAME" records into our DNS records with our host GoDaddy.com and it was fixed 100%

Now every test or regular e-mail we send passes the "DMARC" test! My only issue is when I talk to ShipStation they have no idea what I am talking about - so I basically found the solution but I don't know the name or values that we would have to put to point to their CNAME. 

Here is a screenshot from Email Octopus on what needs to be done for ShipStaion.Hopefully we get an answer soon!