Hot take: Soon, the only way a Shipstation user will know if there are buyer-initiated order cancellations is to randomly sign on to Amazon before we process orders in Shipstation and see if there are any, in order to catch them before accidentally processing them as a shipment. (WHAAATTT???)
We need to have Amazon Orders that have a buyer-initiated cancellation bring that information into Shipstation SOMEHOW.
For example, Shipstation already recognizes different order statuses from marketplaces such as "Awaiting Payment" and "Cancelled" and separates those orders from "Awaiting Shipment."
Why can't Shipstation create a new order status called: "Pending Buyer Cancellation?"
I am not asking for the ability to actually cancel marketplace orders in Shipstation...
At the very least, we NEED ORDERS THAT HAVE A BUYER -INITATED CANCELLATION STATUS WITHIN AMAZON TO STAY OUT OF THE "AWAITING SHIPMENT" status ON SHIPSTATION.
Because we manage orders exclusively through the Shipstation API, (AND NOT SELLER CENTRAL) Amazon suggests the following:
Changes to the buyer-initiated order cancelation requests for sellers who use APIs:
I am disappointed to say the least in my recent correspondence with Shipstation and an complete lack of empathy towards the major inconvenience this will be for Amazon sellers, especially those of us managing multiple Amazon marketplaces in Shipstation.
We PAY for Shipstation every month to AVOID having to use Seller Central. If we now must use Seller Central every day, multiple times a day, we might as well CANCEL our Shipstation subscription and process Amazon orders within Seller Central. (The shipping discounts are getting better than Stamps.com in some cases, FYI)
Thank you for taking another look at this problem and giving it thoughtful consideration.