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dogfoxindustrie
First-timer (legacy)
Status: No status
If you get this error "CancelIndicium called on an old transaction" on a shipment there is no way for the user to delete the shipment. Customer service says they do not a method currently to circumvent that issue in order to remove the shipment record. Please fix!!!!
6 Comments
Status changed to: No status
 
CotoneATX
New Contributor

CancelIndicium called on an old transaction.

I got the same thing, anyway there is a solution now on how to void the label and get a refund?

Thank you 

 

AdrianLignos
First-timer

This is the most arbitrary, absurd issue and it needs to be fixed. 

Science-Rite
First-timer

No one from ShipStation has responded. Any reason for that? It is still an ongoing issue.

andrea7
First-timer

facing them same issue.  this needs dev fixing.  anyone has been able to void the label successfully?  

CotoneATX
New Contributor

No. but I never got that issue again. So I assumed it was fixed by now.