Why does the program keep forgetting my document options (labels, packing slips, etc.)???? I have to go back in and reset multiple times a day. Oh, and then I get kicked out of the program entirely and have to log in, only this time havin the fun of ...
Is anyone else having issues with warehouse bin locations not syncing? This is supposed to sync from BigCommerce so I am told by support and yet it hasn't worked since we created an account 2 months ago. Does anyone know if this is a sync or does thi...
I am trying to link Shipstation in Magento 2.4.2, and set "ShipStation Api Key", Shipstation also prompts that the link is successful, but the order is not synchronized, Magento prompts: "The ShipStation Shipping Rates plugin has been installed but n...
In the process of shipping hundreds of on a daily basis it is easy to overlook an address correction made by Ship Station with the current format that has small lettering of notification. And the printing of the label function goes unimpeded. I sugge...
I've contacted support and they are also unsure why we keep getting resets for a simple task of a label printing correctly. I currently use Shipping Easy, Pirate Ship, Shippo, and occasionally Etsy's internal setup for small stuff.We ship 15-20 shipm...
When will a feature be available that will automatically split order based on line item properties? Specifically when looking at the source of the inventory location for that specific line item. If we have orders that have multi-location fulfillment,...
Live rates show up on our Shopify store front, however it shows an exact number of days for estimated delivery. For example USPS Priority shipping is estimated as 1-3 business days, however if the carrier specifies an estimated date then it will show...
I'm not sure if my particular account in unique and I see that ShipStation seems powerful with support community and onboarding, but this migration is trying. Video - https://www.youtube.com/watch?v=u_TYPR_Lru8Automation rules don't work. I work with...
We are setup for taking orders from Facebook and when they come over to ShipStation from Shopify the coding for the order along with its Facebook order ID get dropped into the "Note From Buyer" section. We use "Note From Buyer" for our gift notes and...
Is anyone else experiencing an outage with the QuickBooks integration since the update? It will not perform imports since the UI was updated.It does not save my store selections.It says imports have been performed and then nothing happens.I have trie...
can I customize the Shipment Confirmation Email?
Orders with multiple lines imported as .csv files are not currently calculating the shipping weight correctly. Only the first line of each order is used for the total weight. Most of the orders are USPS Ground Advantage but it happens with other serv...
I need to get the money in my closed account. I thought Ship Station would refund the money in my closed account. Apparently, I was wrong. Does anyone know how to get the funds refunded?
What is the difference between Rate and Carrier Fee? We created a shipment of three boxes. After everything was selected, it showed the "Rate" as $113.01. Then, once the "Create & Print Label" button is pressed, it shows the Total Cost as $88.51.What...
I noticed about a short time ago, my UPS rates were .80 up to $2 EACH, more on most of my shipments. It was exactly the same up until them. I Contacted SS and they said they can't speak to other companies rate, yet the advertising they do says they h...
old layout had better features that missing in the new one why did it change can shipstaion put old features in the new lay out please
Hello,I am writing to request a feature in which we can mark multiple orders in the "awaiting shipment" status as "paid" in bulk, rather than having to process each order individually.The reason for this request is to streamline our order management ...
I'm posting this here to see if others are having the same issue. Shipstation support has been working on the issue for the past 13 days.When in Scan to Print, the scale is not reading weight properly. First it wasn't showing a correct weight and was...
Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect...
It would be helpful to have a scanned/verified column in the Orders (Awaiting Shipment) Section. It exists in the Shipping section and shows a green thumbs-up, but that does not help our situation by verifying something is verified before shipping.Ou...
We definitely need a way to control access to different stores on a per-user basis. One specific instance where this greatly affects us in in regards to our test/development store, where we create and manipulate orders for testing purposes. We have s...
I need help as there is very little information available using Woocommerce and ShipStation. The set up went pretty smoothly and orders were uploaded to Shipstation with all the essential information including weight but the dimensions did not upload...
Whenever I print a packing slip, my barcode is unscanable using the barcode reader I have. The barcode is so small and squished together that certain bars don't have enough spacing. Any idea what to do? So far I've gone nuts with different thermal pr...
Hello SS community,Its the 3rd day I am sitting duck and support replied once in Chat says someone will resolve this within a day, today is the 3rd day and the support ticket is marked as resolved without any answers.I want to use my ShipStation Bala...
Windows 11. I don't want Shipstation to run automatically on Windows start.I have disabled Shipstation Connect from the list of startup apps several times (windows 11 search bar: "startup apps") but after rebooting, I find that Shipstation Connect st...
Why not have the ability to have a Column in Order dashboard that shows the Item Image Thumbnail (one that shows up on sidebar). I understand not everyone wants or need it, so it's just including this as an option from the drop down.Having a dashboar...
I am using Etsy, Shopify, and BigCommerce stores. Rules based solely on Item Title is working only with Shopify.This seems shortsighted to not include Item Description (or Item Name).Your sister company, ShippingEasy, reads this Item Description and ...
One is able to filter by Item SKU on Orders but once it comes under the Shipments tab, such a filter doesn't exist?
After the new layout very few of our filters are working. The problem being that our users DON'T KNOW the filters aren't working, and are missing critical processes because shipstation simply returns a full screen of all orders or a blank screen. Thi...
