Feature Request
Allow the notes to buyer field to be accessed through the API. It is the only field that we can print in our current plan and It makes no sense that I can't update this field.
Forum Posts
Adding items to pack slips
If anyone is looking for a way to add a component of and item to their pack slip, ship station has an add-on called Product Bundle. You do have to subscribe to it for $10.00 more a month. This is something a stumble across. Since you cannot edit an o...
Global Post - Drop off locations
Where do we drop off GlobalPost packages? GlobalPost's own website does not seem to have a drop off location database. I can see they have a distribution facility / location at JFK airport and offer a pickup service. Drop off is mentioned, but not ex...
Automation rule needs to add 'Charge shipping to recipient' option. 3rd party billing has 5% fee
Is there a way to setup ‘Charge shipping to recipient’ in Automation rule? I do not see that option. Now we use 'Charge shipping to 3rd party' if customer prefer to use their shipping account. There is 5% service fee charged by carrier like UPS with ...
Order Fulfillment Report/Insights
Hi there!My team wants to track our order fulfillment and how accurate we are in terms of shipping out inside of our lead times. I am surprised this is not a function of ShipStation already being that they have a Order Date, a Ship By Date, and a Shi...
printing by warehouse location but sku needs to be in alphabetical order
We started printing by warehouse locations after continuing to update each sku location in the Products tab. We've noticed that they don't print in sku order.1. You can print by warehouse location, check! But it does not print skus in order.here is h...
Ship Date Adjustment
It would be really helpful if when making an adjustment to the ship date, say a few days in to the future, that the carrier information updated accordingly. Often, we want to see when a package would land if shipped on a specific date.
UPS Pick Up Error
Anone ever seen such a UPS pick up error? Missing or invalid ServiceCode (Bad Request, Carrier Error Code: 9500509). (400, 802fda02-db65-4412-a706-97d9cc1eef4a)
Note add/change alert
To help our work flow, we use notes feature alot between customer service and our shipping department. When customers make a change to an order or something customer service puts a note to our shipping department in an order. We really need an alert ...
Request Deliver By Date to be removed
Hello, I noticed the new Deliver By Date in the Shipment Details has replaced the position of the Ship By date. I think it would be super helpful to implement a filter for which dates are necessary or at least to move the Ship By date back to the top...
Monthly Fee
Shipstation needs to have a plan in between the Starter and Bronze plans that would cost $19.99 a month for 250 shipments. This would be a great fit for smaller growing business'. Thank you,
Is there a way to hide carrier accounts based on store?
I have 3 x stores and I would like to hide the available shipping accounts depending on the store where the purchase originated in order to do rate shipping more efficient.Is there a way to achieve this?
Inventory and Aliases
I have inventory and some products has Aliases. Main Product A and Allisa Aa. Packing list will print location for main product but not for aliases. It will subtract stock from main product once Alias product ship but will ot print location for Aa (A...
Reason for Return - Customization
I see from previous conversations that this topic was brought up 2 years ago. I'm creating a fresh conversation in hopes that this gets some priority. I'm new to Shipstation but my very first thought when setting up returns on my website was "how do ...
Export orders with discount
I use the export feature often on orders and shipments. It exports the coupon code that a customer uses but not the discount amount. I can see it in the order details but it does not export. Could you also include the original price as shown in the o...
setting up a user
It would be nice if a client could have access to their store in shipstation as a user and not be able to see all my other clients. I have 20 different stores set up and are all visible which prevents us from allowing the user permission to access th...
Configuring the domain authentication for outbound emails by the end of March 2024
I am trying to puzzle out how to insert the domain authentication information (filling in three fields) in the ShipStation Settings/Sender emails but all I keep getting is a "Error loading DNS records. Please try again". I wonder if I'm the only one ...
Error -- An error occurred attempting to update orders: The connection appears to be invalid,
getting this error An error occurred attempting to update orders: The connection appears to be invalid, attempting to reconnect this integration may resolve the issue.
License system not available - UPS shipping
I am trying to pay for a label, shipping UPS. getting error - License system not available. Is this a Shipstation or UPS problem?
Package Size Reports
It would be great if we could generate a report, or customize one, that show the box sizes used. When streamlining our supplies, we are interested in which boxes we use the most, and how often, etc. Right now, we don't have a way of easily obtaining ...
Shipping Cost Report Request
It would be helpful if the Shipping Cost report had a column to show how many boxes/packages a order has.
Marked as shipped not sending tracking info
Again, I have had this issue for months now. Shipstation has done a virtual meeting with me where I showed the issue and they were going to show the video of the recording to a higher tech team. The last communication I have received was from May 9th...
Inventory Managment
Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to de...
ShipStation Connect - Constant bugs
We've been using Shipstation for 4 years now to ship all of our ecommerce orders. Naturally we use the Shipstation Connect feature to make the process of printing shipping labels and packing slips more efficient. That being said, we encounter connect...
Bulk Update Bundle Products
Add the ability to bulk update bundle products by using a CSV file to import the components of a bundle product.
Product Bundles - Bundle Skus and being able to filter or create rules based on the bundle sku
Hi,I love the product bundle feature. Thank you for building it. It is incredibly useful. I discovered today, however, that we are unable to filter or create automation rules on a sku once it becomes a product bundle. The original sku becomes the "Bu...
Bundle Product Import
I was so happy to find that they finally added a feature to do a bundle product import! So nice. But there is one big part that is still missing. I had about 150 skus that needed bundling so this was a big project.I started by importing all the skus ...
Reprint label WITH packing slip
I find it to be a huge disadvantage to be unable to reprint a label WITH its pack slip.Yes, you can print them separately but I have multiple orders that didn't print out (due to a printer issue) but because they are considered to be "printed already...
We need the Tracking number included in the Invoice Reports.
The Transaction ID is reported when you purchase/fund your account. It does not provide Tracking number when a label is printed.Please add Tracking number this to the Invoice ReportExample!
Adding "Date Verified" as a column on Orders and being able to filter
Once an order has been verified via the "Scan to Verify" you can see this when you open each order up, but there is no way of viewing or exporting the date that the order was verified. It would be great to see this as a column on the orders view, so ...
