Hello,Recently we have had dozens of orders to France where customers are being taxed. The shipments are below the 150 dollar diminimus threshhold and the Vat Taxes are paid by Amazon and we are including the Amazon IOSS. Is anyone else encountering ...
My life would be so much easier if I could change my customer info in the Customers page. I just spent 45 minutes on chat with customer service while the guy changed 1 email address for me. I don't have time, or understand how to create a CSV file. a...
Apparently this has been an issue for users for years but I was told to come here to post it. I'm using a few different softwares that use hotkeys and I keep running into an issue where I intend to press F9 on another software but end up creating a l...
Hi,I'd like to create an automation rule for Parcelforce to create multiple labels per a consignment.It would be helpful to be able to do this by the quantity ordered.For example:Orders 3 boxes - 1 labelOrders 6 boxes - 2 labels per a consignmentOrde...
We use Paperless Trade (PLT) on our DHL account, to create and file customs paperwork electronically. This works well, and we use it on almost every international shipment we raise.There are some countries where PLT isn't accepted and we have to atta...
Hi, Few customers asked me if they can have real access to the inventory. Can you create a feature where the customer can loggin in and have access to their store inventory and not the inventory of my whole warehouse. I am thinking about switching to...
We have recently started getting the following error: "no response from workstation" when we select the scale/weight during packing/shipping in Shipstation. The issue started a couple of weeks ago, then sort of faded now they are frequently occurring...
The 50-character customer email limit has impacted our ability to ship orders. Many of our customers have very long email addresses or multiple persons who need to be notified. The old 100-character limit we were able to work around. Can you please r...
Every time we need to integrate a new store, we have to either call the API or contact support to get the store ID for the new store. It would cut down on your support requests if you just added the store ID to the Store Settings page.
Hi Team,I’m reaching out to express my frustration regarding ShipStation’s lack of support for WebP image formats. WebP isn’t some new or niche format—it’s been around since 2010, providing superior compression and faster load times compared to JPG o...
I would love Shipstation to give us the ability to organize Tags and our very long list of International HArmonization Codes.For us in the morning we usually add a few tags to all our orders like package types. Though many products already have these...
It has been over 3 years since I was told by ShipStation that " We are working with PayPal to integrate automatic tracking number submission." However, it is still not working. For every PayPal sale, I manually enter the tracking number on PayPal. Pl...
Hey guys, is there any way to get shipstation to use the packing slip that is used when you print a packing slip in shopify?
I was very excited to see the new 3pl feature, and have switched one of my clients from being a regular store to a 3pl client with their own account that integrates to mine. Unfortunately, it seems like we are going backwards in some areas with this ...
We use Shipstation Connect to talk to our printers and weigh scale. Connect seems to be, somewhat regularly, dropping the connections with these devices. We also find when it happens, Connect needs to be re-installed too. The printers & scale are loc...
When I receive dangerous goods, the Limited Quantity symbol is often printed onto the shipping label. This saves the shipper time and money over applying a separate Limited Quantity label. Why can't Shipstation do this too?This would be a huge benefi...
We're a growing fulfillment center with over a dozen clients' shopify stores all hooking into our shipstation. In order for us to separate out these clients' products, we use the Reporting Category feature. We've mass-imported all of the existing pro...
Adding a feature for creating automation rules to set tagged products to non-returnable would be helpful to avoid customers from creating return shipping label from ShipStation when they try to return non returnable items.
Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...
Hello. I'm wondering if anyone else is having the same issue where shipstation is taking over a full week to respond to questions that are being asked in your open support cases. I'm at a loss as to what to even do anymore here. It feels s though I'm...
For Carriers that don't send cost information be able to set this figure based on Carrier and service used. I.eRoyal Mail Tracked 24 with dimensions less than 60x40x30 costs £2.80DPD Next Day Parcel costs @4.80Prices could be set in the automation ru...
How do I setup 2FAapparently I have to do it today
Is there a way to set multi package presets? Lets say I have 1 product that weighs 54lb and has a box size of 13 X 13 X 16. I have the preset for if a customer orders 1 but I would like to have if they order 2 or 3 that it automatically set up 2 or 3...
Last year we began using our domain to send both Shipping and Delivery notifications. We carefully went through the set-up process and we have green lights on set-up!About 5 weeks ago we began getting emails from customers asking if their order had s...
I think it would help with efficiency and accountability if there was a way that I can see how many orders each user shipped.
It would be incredibly helpful if there were a way to measure how frequently couriers are on time with their deliveries. A metric showcasing this would greatly benefit our team, and I believe it would be valuable for other businesses that rely heavil...
I currently have 3 UPS accounts and I'm only able to choose the default one when setting up my automations. I have 3 different accounts because I ship from 3 different locations. It would be awesome if we had the ability so select from all registered...
The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders...
Been using ship station, for the past 8 years, we have now started using Shopify to integrate our dealer sales over QuickBooks but have noticed a revolving issue, that our dealers can't use the net 30 Payment details that shopify allows to ship our p...
Anyone used ParcelGuard Claims recently? Meaning in the past few months from today July of 2024We are coming back to ShipStation as we currently using Veeqo and we are an Amazon FBM using CSBAWe have seen all the comments on ShipInsurance but would l...
