I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work. The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never ad...
I have orders that are fulfilled in Shopify but still showing up as awaiting shipment on ShipStation. Could it be because there are two Shipstation accounts connected to my Shopify? The other account is owned by my 3PL, they ship orders that fall wit...
I chimed in on https://community.shipstation.com/t5/Orders-Shipment-Management/Add-ability-to-see-weather-at-destination-location/idi-p/4761 but that's a 2018 post that saw pretty much no attention. As a food service shipper weather is insanely impor...
Have the capability of using the multi-package shipping when using a shipping strategy.
Heya,Hoping to get a feature on shipstation in the near future.I have orders, with multiple items with their own unique tags and when you use the split ship function, the tags don't automatically transfer to their respective items.Would be great for ...
Wish that Pick Lists were more customizable - mainly the ability to remove columns.Our company has no use for the Warehouse Location column of the Pick List, and it eats up 1/4 of the usable space!It has caused issues with the Item # column informati...
I love the pick lists, but it is quite limited to customization. Like packing slips, I would like the ability to make simple field changes. The most glaring is to simply show the Fill SKU instead of the SKU. I'm not a coder, but it seems like a simpl...
I recently had this happen 3 times with shipstation. The shopify order imports with the correct address, but once in shipstation it auto validates it and switches it to a "validated" address but the address is totally wrong. I've had 3 customers reac...
It would be helpful to have the tags in the SHIPMENT page also.
Asked a question via customer service and was told engineers will see this so here we are: I am having an issue with uploading products on my account via API for a platform; I noticed that there are about 10 to 20 products that get uploaded each day....
When we have international shipments, orders with $0 line items are causing errors for customs declarations. These are skus that are not actual items, but instead are things like the size of a shirt under a bundled product. It would be helpful to hav...
In the custom listings we have just created, the customer selects the color products he wants and creates his order. when shipstation downloads this order, we only see the sku of the order, but we cannot see the colors chosen by the customer. is ther...
Amazon just added Ground Saver Service to their Buy Shipping program. Will ShipStation add this service? If so, what's the timeline?
Hello, currently using Shipstation, it is possible to update nearly every property related to an order via the API. With the recent addition of being able to set a 'deliver by' date via the Shipstation UI, it would be very beneficial to also be updat...
We have an order where the address was changed to a different street address and city and zip. The order notes show that the address information was entered. When the label printed, it printed for the original address. The address on the order is the...
We need shipping cost information pushed back into Faire in the integration. Without it, we have to manually add to all Faire orders before we confirm an order has been shipped which greatly takes away the benefits of the integration in the first pla...
Shipstation Customer Service does not respond once you submit your issue. I have a ticket open for over a week and they do not reply to the emails nor does the chat function work. Not even a confirmation that they are working on the issue we just get...
Anyone else getting this with every batch like a bad virus? I’m getting pretty sick of it.
I received a notice from Klaviyo, my email platform informing me of new requirements for deliverability to gmail and yahoo emails.There are several new requirements, but one of the requirements is to "configuring your DMARC policy to p=none on your r...
We want the FROM address set to our domain so that '@Shipstation.com' does not appear on emails sent to our customers.We are unable to use our own branding on emails from ShipStation because they get quarantined, and get tons of calls. Where is my pa...
If you've been wondering why your "verified" email is still hitting spam folders of your customers, you're not alone. We've been talking with Shipstation about this very issue over the last 3 years of business, and we've been stonewalled, so I'm hopi...
This has to be a feature in Shipstation. Sometimes, when we ship parcels abroad, the commercial invoice needs to be in the currency of the country.I'm shipping a parcel to Italy with UPS, but there is no way to change the currency to EUR.This would b...
Hi there, I would like to request additional field replacements on email templates on ShipStation. I would like to have Tracking Link and the Source of the order (not the Store Name). Thanks!
Hi Shipstation forums.Is anyone aware of a workaround in regards to fulfilling orders for multiples of a product, particularly when the product comes in a carton containing multiple units in the carton as well as being sold separately?For example;Pro...
When we decide to send a shipment VIA Amazon MCF, Shipstation creates an MCF order, but uses a random string.Can we have shipstation to just send the ordernumber we import/create instead? It's hard to locate this order on Amazon if we ever need to ei...
Just closed out end of day for USPS - went to print form since our post office requires this form for any volume of packages. When you click print form - popup states "sending to preview" and then that popup closes and no preview - unable to print fo...
When creating manual orders, having the ability to add a shipping method without creating a line item for shipping would be very helpful.
A customer brought to our attention that they were being charged increased rates by UPS for something called Additional Tariff Charges. Upon further investigation as part of our agreement customer declarations lines 1 - 5 are included in the price of...
It would be very helpful if we were able to print customs forms prior to purchasing a label. We recently had an experience where we tried to print a label for an international shipment, but something kept going wrong and we were getting a general err...
So I just looked at ShipStation and find this site confusing. I have an eBay account where I might use this to ship out my sales, but I rarely use eBay. I'm interested in using ShipStation to send packages to friends from Canada to the USA. Is it pos...
