Dear ShipStation Community,I write today to petition an imperative improvement applicable to sellers and/or distributors that are active in various e-commerce platforms. As many of you may know, recently Amazon re-launched their carrier services, Ama...
HelloWe are consistently encountering this error. When we haven't assigned a package size or shipping service to a single SKU product, a temporary Save button is shown just above the rate button with message "Save as default shipping configuration fo...
I have created new checkout Rates for my Shopify store. But In Shopify checkout rates I can see a shipping method description added by ShipStation in SS. How can we remove it ?
Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they ha...
Hi, I would like to submit a ticket, because I can't print a shipping lablel Thanks
Hi, we generate a label with Chronopost but the price was null. How to fix it? It is not possible to avoid the label. we get error "the parcel isn't candidate to cancel (cancelSkybillAsync)."https://prnt.sc/KDx2hgNaSNH4
So I had a customer complain about our pricing for shipping. He said I should use Pirate Ship. I thought how far off can Shipstation possibly be. It was alot. I contacted the chat line and was told to post here. I figured I would before making the sw...
I signed up to see shipping rates before i launched my Amazon store and Shipstaion started my free trial. It only makes sense to start your free trial once you have connected a store and using all features. Scam. Not really a free trial at all.
how to get the track numbers for multiple packages in one shipment? I only saw one master file. I tried to reprint the labels but the labels generated in PDF files are images files that I cannot simply copy and paste. On the other hand, if I click th...
So we have variation listing's on our eBay store, I am trying to add an Internal note (or anything) that would add a note to packing slips stating what is in each of the variation to help the warehouse when packing orders. I spoke to support who advi...
Original post by user Marc Vetere Does anyone if it is possible to include a QR code on a packing list template and how to do so?
So I have been having carrier adj from UPS that I also did not discover until March of this year and lost about $300.00 because my time to make a "claim" had passed 90 days. First how does a consumer know that these adjustments have happened, two how...
HelloWe are encountering an error when we split a shipment using Split and then recombine the shipments.6 package order of 2 different products.We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f. So t...
we need the ability to attach order tags onto orders when they sync into shipstation. we use shopify and orders have order tags already but not sync over into shipstation. in speaking with one of the shipstation support agents that is not capable and...
We need to create automatic user assignments depending on the current order status, specifically for orders "On Hold". We need to do this manually right now which is extremely tedious and results in user error.
It would be fantastic if you could auto-generate a report, like the shipping manifest, at a specific time every day and then e-mail it to key team members. That way, we would get daily updates and wouldn't have to dig through the platform. I'd love t...
Adding the tracking number one by one is time consuming. Please make a feature that we can import excel sheet with a list of orders and its tracking numbers.
I'm using this feature "Mark Orders as Shipped in Bulk" as seen below:I can see that this feature doesn't have the "Notify Customer" and "Notify Marketplace" options.If I use this feature, does it notify customer and marketplace?Or what's the default...
HiWould like pick lists to be emailed when a new order comes in. Can be in the body of the email or a PDF.
We want to use the Marked as shipped bulk feature to upload tracking information. Currently you can up load a tracking number using the order number as a reference but you then still need to choose the courier you used. In order to make this more eff...
Hey all,I'm looking for some help/insight into an issue I'm having importing orders to the correct manual store.Background:My company has set up manual stores per client within Shipstation. The clients place their orders on a google sheet and we impo...
I love the options for DDP which helps our Canadian customers,Unfortunately, the most economical way to ship our product is USPS First-Class Package International which does not have an option to DDPFrom ShipStation's DDP article:"USPS (limited to Fi...
Please send the Delivered Metric to Klaviyo so we can send delivered emails to customers that match our branding. With the new Google and Yahoo sender requirements going into effect next month Shipstation emails are going to start bouncing soon anywa...
Maybe it's a bug, maybe it's been there all along?I've recently noticed that the "cost" under the shipping summary is just the base rate without any delivery confirmation or insurance fees.What we actually paid for this shipment was $17.61. I was onl...
Since USPS Ground Advantage has been implemented, automation for those labels does not work. Every other service works just fine, but I have to manually select the USPS Ground Advantage for every order. Support has only said they would be looking int...
For the last two weeks Shipstation has not been marking woo commerce orders as complete or sending the customer email with the tracking info and shipment confirmation. Escalated to tech support over a week ago but support has been steadily declining ...
We would like a more robust return system. One of the issues that we have is that when a return is received physically that receipt isnt communicated digitally to our customer support team. Having a Returns included in the API would allow us to take ...
Is there anyone that has come up with a way to edit and/or delete customers?What do you do when a corporate customer closes a location and you want to remove the address so it is not chosen on accident? Or what do you do if their address needs an edi...
Can't imagine how this has no answers on the FAQs but I guess that's alright, having to pay for services and then having very basic features like this break on you. I guess whoever was rolling out V3 didn't think it was a good idea to give the produc...
Hello,We have several different Shipstation accounts. One of our accounts that processes about 200-300 shipments per month has chronic issues with product records changing. For instance, saved image URLs and UPC codes will vanish from the product rec...
