Forum Posts
How does UPS bill for DDP shipments through shipstation?
There is no clear information. One time I used it, the shipment went through from the US to Canada and I never got a bill or anything. The second time I tried, UPS sent me an email directly once the package was ready for clearance and asked if they w...
Failed Postage should not be included in the Pick List!
I had a suggestion about when a postage label fails to print due to an error. When the label fails, we get a notification in the label queue that says "8 completed 2 failed" with the option to download the labels and the pick list. Please see the ima...
Unable to see shipments done through rate finder
Afternoon all, I sometimes need to create a manual label, I do this by doing the rates finder then going to configure label. This creates the label fine and shows in the notifications area. However it does not appear in any of my order screens at all...
Tracking Shipments per hour
When I do an export from the shipments tab, it gives me almost all the information I need to be able to truly track shipments per hour. It would be nice if I could add the date/time of when the packing slip and picking slip were printed off. This wou...
Sample Packing Slip Template Giving an Error
Hi, I'm trying to download a sample packing slip template so I can create my own, but I get this error every time I click for sample: {"Errors":[{"Message":"Object reference not set to an instance of an object.","ErrorContext":null,"Code":"Unknown","...
Order details does not indicate if order has been added to a batch
When I open an order in V3 the 'Add to Batch' button at the top does not indicate when the order has been added to a batch. In V2 this button would show the batch number, but also allow me to click it to assign a different batch. In V3 there does not...
Tracking Status
Hello ShipStation,I like ShipStation very much. Really! It solved many problems that I had to manage my shipments. Thank you so much for that!But I want to suggest one important feature that will help me a lot too.I use 3 different warehouses to ship...
Search results by order status
I often do a search for a SKU and want to see all unshipped orders, which means those with order status Awaiting Shipment, Awaiting Payment, or On Hold. In V2 I could search for the SKU, adjust the "order status" checkboxes, and quickly see everythin...
UPS by ShipStation Account Number
Where can I see the account number for UPS by ShipStation? Is it unique for everyone?I need it for my customs broker when shipping to Canada from the US.
Removing Tags via Automation
Hi, Right now it is possible to add tags via automation but not possible to remove them. This would be useful for us to "nest" automations without creating 100s of them. As an example, in some instances our team needs to choose the packaging size in ...
Canada tax collected
Hello, I have an Etsy store. For Europe orders, Etsy collects VAT and when I purchase the label from Shipstation I have to include the tax payer number. Recently Canada is collecting Provincial Tax too. On the order it just shows me how much was the ...
Adding Support Chat feature within my ship station login
I would like to suggest that the chat support feature window be included in my ship station desktop interface, many times I find it difficult to find exactly what I am looking for in the help section or database for exactly how to fix the issue I am ...
Scanner showing up under Scales in ShipStation Connect
Hi, We're using a Symbol LS2208 scanner. We've installed ShipStation Connect. 1. We cannot scan any barcodes. 2. The scanner is listed under "Scales" in ShipStation Connect, rather than a separate list for scanner(s). We think issue #1 is being cause...
Ability to export a log with with a list of users in SS and their access
Please add the ability to download an excel file with users active in SS and their access.
Link PayPal Account for Shipping Label Cost (so users can get cashback rewards)
Currently, ShipStation only allows a credit card to be used for label cost, although the monthly subscription can be billed to your PayPal account (weird). I'm sure all of us would love to have that same option when paying for shipping labels (especi...
Import orders as split
I would like to suggest a feature where orders can be imported as split rather than combined and having to split them manually. The new version is cumbersome when splitting orders and very slow. I have tried clearing cookies and all that stuff and it...
A BAD SITUATION I COULD NOT FIX!! UNDO COMBINE ORDERS OR SPLIT ORDERS BACK TO THEIR ORIGINAL FORM!!
PLEASE PLEASE can you make the Split Orders feature return and enable combined orders to be uncombined back to their original format! I came across a very difficult situation today when I had accidentally combined a small amount of orders accidentall...
Bulk Update Weight
I can't seem to get the weight button to work when trying a bulk update. The weight button will read my scale in a normal shipment.
Combine shipment
In SHipstaion documentation I found the description of the Combine Shipments feature: If you have multiple orders you wish to combine into a single shipment, use the Combine Shipments option. Combine Shipments allows you to combine items from separat...
USPS Labels to Sorting Facility - Global Advantage Program Instructions to remove are not correct
I read the following webpage about the Global Advantage Program found in a previous thread. https://help.shipstation.com/hc/en-us/articles/360026158071-Global-Advantage-Program?queryID=90db71870a28149b7f855e1698437982#smartsaver-0-1 I scrolled down t...
Create Return Labels for FBA?
Our client wants to email Shipstation return labels to customers for products that were fulfilled through the Fulfillment by Amazon (FBA) service. According to this (https://help.shipstation.com/hc/en-us/articles/360026141951-Fulfillment-by-Amazon-FB...
Email Support Request Immediately Marked as Solved?
I just submitted a support request via email. Shortly after, I went to My Cases to add some additional relevant information. I was surprised to find my support issue there, but marked as "solved." This was approximately 10 minutes after I submitted t...
CSV files not downloading. On support I waited for 20 minutes for them to just close the window.
Another bug in the new build. Waited for 20 minutes in 4th position for assistance and got to 3rd when they just closed the window. This to discuss yet another bug from this build. Now my csv files are not downloading or emailing. This place is obvio...
Package Preset as Automation Action
Our company ships items that are too large to combine. They ship as single units, but we must go in and split this shipment into multiple packages manually. We would be grateful if there was a way to automate this task, like setting an order with X q...
Should ShipSurance only cover product values, or add taxes and shipping as it does?
We have an automation that adds ShipSurance to our orders, but there isn't any control for how it's applied. You can't select whether to cover the taxes or shipping costs, it's always included even though ShipStation knows what the product cost is wh...
Resolved! Technical Diffcultities Loading Money, CC is fine
Insufficient account balance. Account exception Exception with code 0x00560101; module 86, category 1, item 1 It will not load funds no matter what I try and its just started Yesterday. Any Clue
Edit checkout for Lightspeed
Hi, all! I currently use Lightspeed for my e-comm - and am definitely too deep now to change over to another platform - but noticed that there is a Checkout option within ShipStation only available for Shopify/Wix/whatever else that allows you to edi...
Inventory Management
Does Shipstations inventory management feature adjust when multiple stores sell the same item? I have my WooCommerce and eBay shipping same items and I want to be able to have my inventory adjusted automatically when something sells on either platfor...
