I installed ShipStation Connect and have no problems printing, but the packing slip now prints upside down in relation to the shipping label. This makes it hard to verify information when both slips are placed with item orders. The labels are oriente...
Heads up: Gold Level subscriptions will be the new *minimum* for ShipStation API access beginning May '25. This disproportionate fee increase nearly triples our monthly costs, and zero the Gold level "benefits" are of use or of interest to us. Diffic...
Hello,I’m reaching out with a question about ShipStation Connect compatibility with a couple of scales we have in stock at our location. We’re running into some frustrating issues with ShipStation Connect not recognizing these devices over USB.The sc...
It seems that shipstation has changed a few things and now my barcode for show rate calculator no longer works. The icon of the calculator has changed to a button that says browse rates, and there is no barcode for that...In addition to this I would ...
HelloI am working on auto split shipments feature and am curious will there be an update eventually to utilize auto split shipment feature within automation rules? The current dilemma is we only want to split if the remaining items have a value over ...
I see a lot of people here upset by the plan/pricing change for the API which is understandable, but i'm curious what you use the API for? I know a lot of ecomm brand owners but I have never really known one to leverage SaaS product API's and i'm cur...
Hello,I want to report an issue when you add UPS as a carrier on https://ship13.shipstation.com/settings/carriersBasically when you add UPS as a carrier, in the popup form, it should ask for an "Invoice # or ID" because otherwise UPS may lock the cus...
Hello, Inside the "Shopify Connection Settings" we're able to import the Harmonization Codes from Shopify but there's no option to import the Country of Origin. These two go hand in hand so it would be nice to have the option and would save a lot of ...
We are considering using ShipStation but have a question about inventory management. Does Shipstation have parent/child functionality with their inventory management? We price discriminate our products based on the channel (wholesale vs. retail, etc)...
Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...
Hello,Our business ships through 3rd party accounts for many of our orders that are required to go through specific shipping providers. The switch and save functionality is recommending that we change shipping providers on these orders. If a shipping...
It appears that modifying the email address on your ShipStation profile will not affect the customs declaration for orders that have already been shipped. This would have been really helpful for us being new with shipstation
I just want to comment at how disappointing Shipstation has been, as a monopolistic company. Users dealt with YEARS of having subpar features (ie: 6 years for a toggle to hide left sidebar) and waiting YEARS for feature improvements (ie: 8 years for ...
GM, I recently upgraded my product line and workflows with GoHighlevel. However, I see that you all are not integrated with them. The only one supported is Shippo. This is unfortunate since I've been with you all for 1over 7 years. Is there any way y...
This was working last week. I have my Wix store integrated with Shipstation and it is not quoting shipping. Customer support is not answering their chat.
Hi!We use shipstation mainly to ship orders that have the same items in all of them, but still use Shopify admin to fulfill orders with multiple items. Is it possible to have Shipstation close orders that are already fulfilled on Shopify when we refr...
Can we please add the same option for Amazon integrations that's currently available fro Shopify: Map Multiple Open Fulfillment Orders to requested Fulfillment.This is crucial for our team that usually does single item orders on Shipstation, but mult...
@shipstation @management I’m posting this because I can’t be the only one dealing with this.I had a UPS claim through ShipStation — package shipped in early March, over $300 in product and shipping costs. UPS damaged it badly. The customer followed i...
Wondering if there will ever be an option for box dimensions on the "if" section of an automation formula. Where I work, we are wanting to create a formula that takes a certain box size and places it under a specific shipping carrier. For example, if...
Hey! My team has been using Shipstation through the web browser since September of last year (2024) on our regular computers. I am in charge of new sorts of automation and production management, along with process development for reference.I have rec...
I am in the process of setting up my warehouse on Shipstation and have over thousands of locations to set up, all which needs to be done manually, one by one. A great feature to have would be to allow bulk csv upload of the warehouse locations, which...
What is the point of the mobile app if you are required to log into a desktop version first?I use the mobile app to check orders while on the go, but if I need to log into my desktop shipstation account each time before using, what is the point? That...
Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.
Is there a way to add the barcode found on Packing Slips to the Pick List? Our workflow starts with a pick sheet / pick list.We are making the switch to ShipStation, but we need to print a packing slip in order to scan the order barcode?The only thin...
when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...
PLEASE PLEASE can you make the Split Orders feature return and enable combined orders to be uncombined back to their original format! I came across a very difficult situation today when I had accidentally combined a small amount of orders accidentall...
Has anyone been able to create an Automation Rule that would ONLY IMPORT orders based on your product SKU's?
Why is there no Third-Party shipping option in the drop down menu where we can input a customers account for billing an order? This seems like a very standard option. The whole point of using Shipstation is to streamline shipping and not have to go t...
An automation rule that would automatically add in shipping cost to the total paid value would be most helpful. Right now I have to do this manually for every order that has a shipping charge.
Please make it so that "Custom views" can be rearranged. Right now, when you create a new view, it is placed on the far right and there is no way to rearrange them, without deleting them all and starting over.
