I am having issues with bundles created in Recharge (through shopify) and how they work in shipstation. I've had a number of them duplicated when they were coming across. The first time would come without an image and the second would have the image....
Hey Team, we love the Scan to Ship page. It's reduced our order mistakes and customer service DRASTICALLY. Thank you for it.Here's a couple things that would make this page more useful to us:1) Fix the page spacing, especially at the top.It's helpful...
I know this topic has been brought up already, but here's another plea to PLEASE give the option to disable 2-factor authentication. It's such a headache when working from multiple devices, which many small business owners must do constantly as the w...
Hello. I use ShipStation daily (or several times per week, depending on the week), but the site always requires a fresh login, never remembering my device. I check off "Remember this device" each time, use the same browser, and never clear my cache; ...
Greetings,my company specializes in developing SaaS solutions for ecommerce merchants, and we would like to integrate ShipStation with our product, but we are unsure whether to use ShipStation API v1 or v2.From what we could tell based on your API do...
Howdy Shippers,To those using the new pick to tote feature, how are you all finding it?Any tips would be grand!One thing I have noticed is the product images are not showing on the screen.CheersSR
Hello, do you have product locations showing on your pick list? We are thinking about adding these, can you do this on the fly or is it strictly a bulk update with a csv file?Thanks
This seems like a no brainer - we use Shopify and have both the HS Code and Country of Origin as part of our inventory item. When pulling an order into ShipStation it automatcally pulls Title / Description / Qty / Value / Country of Origin and NOT th...
ShipStation 3PL Add-On should retrieve "Delivery By Date" from the Client to 3PL.To be able to check Last Promise date for the customer and Calculate best shipping option on shipments. SincerelyShipFifty Managing PartnerAli Dincer
Since we're able to have multiple boxes / shipment and split shipment. It would be great if Shipstation has a way to record which items were actually packed in which box. Example: Product A in box 1, product B/C/D in box 2, product E in box 3, etc. T...
We currently have 2 FedEx Carrier ID's set up in ShipStation.Each Carrier ID connects to a different FedEx Account.ShipStation makes you select one as the defaultWe have 2 selling Channels as well.Each selling channel connects to its our WooCommerce ...
Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction ...
I just wrapped my head around all the Canada Post/ Zonos crap (which Shipstation still doesn't seem to have implemented, not that it matters given the damn strike)So now I have to ask, can we ship to the US from Canada using DHL or UPS? Does Shipstat...
I am using Dropship Manager to send orders to my factory to drop ship directly to my customer.My factory habitually has over/under runs, and we ship and bill the customer for the true amount, often different than the ordered amount.Is there any way f...
ShipStation's Inventory Sync feature does not currently support synchronizing inventory with Zen Cart. We are hoping this could be a consideration by your team.
Hi there I ship from Canada to US every day and I would like a way to edit the cert of orign. The shipstaion auto cert doesnt provide any info that the US border now requires resulting in all my customers getting Tariff bills. $50 to $100. We have al...
Look if your designing an app or program don't put the menu and pages in the app if it doesn't work for that function.PRESETS NEVER WORKED AND NOBODY CARES. CUSTOMER SUPPORT IS CUSTOMERS BEGGING OTHER CUSTOMERS FOR HELP.I wanted to like shipstation b...
I am looking for a way to print out only gift notes to include in the package, I thought I would trick the system and use packing slip template to print gift notes, but issue is SS will print blank label after shipping label, if gift note is not ther...
Hey guys, this is a 2 part post, for context we have recently moved our website over to shopify and were looking for a new back end solution for shipping our products. We settled on shipstation as it had most of the features we needed for our relativ...
I responded to an open case over a week ago and they have completely ghosted me. I have also gotten into chat with various customer service reps and they have also completely ghosted me. WHAT IS GOING ON?!
Is there an option to upload and transfer customs/USMCA documents in Ship Station?
We are working on implementing GetFulillments API call and in between we found thatthe Fulfillments API response is not coming with ShippedItems. We tried to send IncludeShippedItems=true as we do it for the GetShipments API call.But this filter is n...
Hi. Due to new tariffs for shipments from Canada to the US, several packages have been returned because customs cannot see the supporting documents for aluminum/steel (Sec. 232) on the invoices. This leads to 50% tariffs being applied to our customer...
Is there any way for me to attach the needed documents when purchasing labels through shipstation? All the Canadian users shipping across the border will need a feature like this.
Most of the orders that I receive are valued at more than $100. The issue is that I don't want to pay for expensive insurance based on the amount paid by the customer, but instead want to set the insurable amount to $100 which is the maximum carrier ...
Hi there! Anyone else come across this issue, where team memebers are constantly printing labels and voiding them because they missed a note, or they had to change something?
The new outsourced Customer Service staff on Phone Support is the worst Support team I've ever spoken to. Not only do they NOT KNOW how to use Shipstation, they won't ask questions to get clarification. I have to go around in circles repeating myself...
it was good on the old interface to be able to see when the shipment was projected to get there before you purchased a label. it showed this info right under the price as in the attached photo of a ups quote.
My customer engagement page has been broke for months now and i keep getting the runaround from support.here is what it looks likeAm I the only one who has this issue?This is pretty ridiculous that a main feature can't be fixed in a reasonable amount...
Any chance Shipstation will introduce a change log for new features? I know you have the blog, but you never update it. There have been heaps of changes especially around API's but nothing is announced except for replys in existing threads.Something ...
