Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction ...
I just wrapped my head around all the Canada Post/ Zonos crap (which Shipstation still doesn't seem to have implemented, not that it matters given the damn strike)So now I have to ask, can we ship to the US from Canada using DHL or UPS? Does Shipstat...
I am using Dropship Manager to send orders to my factory to drop ship directly to my customer.My factory habitually has over/under runs, and we ship and bill the customer for the true amount, often different than the ordered amount.Is there any way f...
ShipStation's Inventory Sync feature does not currently support synchronizing inventory with Zen Cart. We are hoping this could be a consideration by your team.
Hi there I ship from Canada to US every day and I would like a way to edit the cert of orign. The shipstaion auto cert doesnt provide any info that the US border now requires resulting in all my customers getting Tariff bills. $50 to $100. We have al...
Look if your designing an app or program don't put the menu and pages in the app if it doesn't work for that function.PRESETS NEVER WORKED AND NOBODY CARES. CUSTOMER SUPPORT IS CUSTOMERS BEGGING OTHER CUSTOMERS FOR HELP.I wanted to like shipstation b...
I am looking for a way to print out only gift notes to include in the package, I thought I would trick the system and use packing slip template to print gift notes, but issue is SS will print blank label after shipping label, if gift note is not ther...
Hey guys, this is a 2 part post, for context we have recently moved our website over to shopify and were looking for a new back end solution for shipping our products. We settled on shipstation as it had most of the features we needed for our relativ...
I responded to an open case over a week ago and they have completely ghosted me. I have also gotten into chat with various customer service reps and they have also completely ghosted me. WHAT IS GOING ON?!
Is there an option to upload and transfer customs/USMCA documents in Ship Station?
We are working on implementing GetFulillments API call and in between we found thatthe Fulfillments API response is not coming with ShippedItems. We tried to send IncludeShippedItems=true as we do it for the GetShipments API call.But this filter is n...
Hi. Due to new tariffs for shipments from Canada to the US, several packages have been returned because customs cannot see the supporting documents for aluminum/steel (Sec. 232) on the invoices. This leads to 50% tariffs being applied to our customer...
Is there any way for me to attach the needed documents when purchasing labels through shipstation? All the Canadian users shipping across the border will need a feature like this.
Most of the orders that I receive are valued at more than $100. The issue is that I don't want to pay for expensive insurance based on the amount paid by the customer, but instead want to set the insurable amount to $100 which is the maximum carrier ...
Hi there! Anyone else come across this issue, where team memebers are constantly printing labels and voiding them because they missed a note, or they had to change something?
The new outsourced Customer Service staff on Phone Support is the worst Support team I've ever spoken to. Not only do they NOT KNOW how to use Shipstation, they won't ask questions to get clarification. I have to go around in circles repeating myself...
it was good on the old interface to be able to see when the shipment was projected to get there before you purchased a label. it showed this info right under the price as in the attached photo of a ups quote.
My customer engagement page has been broke for months now and i keep getting the runaround from support.here is what it looks likeAm I the only one who has this issue?This is pretty ridiculous that a main feature can't be fixed in a reasonable amount...
Any chance Shipstation will introduce a change log for new features? I know you have the blog, but you never update it. There have been heaps of changes especially around API's but nothing is announced except for replys in existing threads.Something ...
getting this error An error occurred attempting to update orders: The connection appears to be invalid, attempting to reconnect this integration may resolve the issue.
Is there a way to assign certain carriers to certain stores?Or block certain carriers from certain stores?Use case:We have our Amazon store connected. We would only ever ship with Amazon Buy Shipping. I'd like to be able to block our other carriers f...
I'm getting this error for an imported order:Reference field 1 exceeds max character limit (max length 50)Which line in an order is the reference field? There are no custom or other fields in this order, and there aren't in the upload. I use this upl...
Having trouble with ShipStation API integration where orders from our e-commerce store aren't importing correctly. Some orders come through fine but others get stuck with incomplete shipping addresses or missing product details.The API connection wor...
I'm a new customer, and ShipStation has already proven very useful to me, so I'm really glad it exists, but the UX is, I hope you'll forgive me for saying, terrible. I understand that it's a very complicated process and requires a lot of specific thi...
I understand ShipStation doesn't offer product label printing options in their subscription model, but are there are any third-party integrations available that would allow me to use some of the data from each ShipStation order to print a label I cou...
We had a wild error yesterday that we only caught when it was too late and order was shipped resulting in $100 loss plus negative customer satisfaction and likely negative feedback.Without any warning from shipstation 3 different people orders got co...
UPS has a API which could be added to Shipstation to reduce administration fees for E-commerce Shipping into the US. The API (World Ease) creates a master shipment for customs and all children can be attached.Currently, this feature is an add on in W...
Hello, For all international orders we need to go back into the order and manually print out 3 copies of the custom docs.It would be helpful to add in a scan code to print the customs forms, but the current setup closes an order after it is printed.S...
It would be very helpful for us to be able to use QR Codes on our products in place of UPC codes. We have to purchase the UPC numbers each time we run out. By using QR codes, we could have a QR that is derived from the actual SKU data that is unique ...
Hello,When using the "Rate Shopper" service to purchase FedEx labels for order 112-9479072-1042642, we noticed that the address field was missing. The system allowed us to purchase the label without any warnings.We believe this is because the "Rate S...
