We are seeing Weight in Oz on one of our custom export reports when we have it just set to weight not weight Oz yet we are still getting the weight in oz instead of lbs. there a way we can adjust this for the weight field in the custom export report ...
Currently batches will always print using whatever settings the author had when generating them. This means if you had accidentally left your labels set to 8.5 x 11", but needed to print a batch of 381 labels using 4x6" labels, you'd need to void out...
Two issues i've escalated and still waiting a response from support.1) The date picker (range) doesn't match report (off 1 day). Put 12/10 get 12/11 on report.2) More importantly, i run this report (to get total ITEMS, not ORDERS) each week (Mon-Sun)...
Quick question for the team, looking to purchase some USB connected scales for ShipStation! Have tried the Dymo, like them, but the 3 minute auto shutoff makes them difficult for our environment. Any recommendation for a USB connected scale with a 20...
I love the pick lists, but it is quite limited to customization. Like packing slips, I would like the ability to make simple field changes. The most glaring is to simply show the Fill SKU instead of the SKU. I'm not a coder, but it seems like a simpl...
Wish that Pick Lists were more customizable - mainly the ability to remove columns.Our company has no use for the Warehouse Location column of the Pick List, and it eats up 1/4 of the usable space!It has caused issues with the Item # column informati...
Currently, ShipStation allows products to be deactivated en masse using action buttons in the Products tab; however, products cannot be reactivated this way. https://share.getcloudapp.com/X6u8ryP7Adding some sort of bulk action for re-activation of p...
Hello, can someone assist me with detailed instructions on how to map a PO number from a sales order in NetSuite to print on our ShipStation packing slip? We have been unable to successfully contact your customer support, please help! Thank you,Miran...
It sure would be useful to be able to filter orders out if the Packing Slips have already been printed in the "Orders" section. The system knows so why not display that column and allow us to filter on it. This would be super useful ThanksSteve
Is it possible to print a packing slip without the prices showing on it, for the orders marked as gifts? Is there a specific thing I need to do in order to make this happen (and I just missed it somehow) or is it even a thing?Thanks for any insight.
Requesting a feature to disable an RMA being automatically created/assigned for return labels created through the rate calculator.
Lately we are seeing a lot of our apps on Shopify sending information like discount codes used or "how did you hear about us" answers that are now showing up in the "notes to seller" section. So normally we know a customer left us a note if the box i...
My Tracking numbers not uploading to eBay or Woocommece today. Is this a site wide issue?
I tried but the table always mixed up when we have 2 or more items
We have our packing slip template 99% perfect except for one frustrating issue; see image on this link:https://www.dropbox.com/s/e7jgdtfqydvw60x/SS%20packing%20slip%20issue.jpg?dl=0 On page two, three, etc. of the packing slips, the product item numb...
Hi everyone Sorry new here. I did try search and couldn't find anything and I can't find in settings. Is it possible to have the UPC/EAN Barcodes number come in picking slip. The actual barcode would be a nice touch as well but mainly the number. The...
I have the same problem when trying to ship to customers. I had no problems previously until today. No solutions, no customer support, no easy way to get customer support as it is made difficult on purpose. You go to shipstation Instagram you see peo...
I'm having a lot of difficulty finding even where to contact actual support, I'm just thrown in a loop of chat suggested articles. I have a website on a subdomain for development and I'm attempting to connect to ShipStation for the first time. When I...
Hello Shipstation Devs, I hope you are reading this, please make a feature that can cancel hundreds, thousand of all orders with just a csv import. Add a feature (if there is none) on which store has that order came from, since if the account has a l...
We are a fulfillment house and have customers that want access to see their inventories. However, with multiple customers we do not want customer "A" to see the inventories for customers "B" through "Z". Currently the restrictions are that all users ...
When I click on the customers name in the order grid (I first type the order number in the "Search Orders" box to bring up the order, I then click on the customers name in the "Recipient" field) and it is supposed to show the number of orders "Awaiti...
I see there's a number of people who are disappointed with ShipStation's customer service - they don't have any. So, after your 30 day trial period is over. You can never get a hold of anyone. We've been a customer of theirs for 6 months now, and, al...
We are a children's book company. Sometimes gift-givers (like grandparents, aunts) buy books they don't realize their kiddos already received from us. We have a tag for "returning customers," but we also need a tag for "returning shipping addresses" ...
Does anyone know how to get help? I’ve sent 2 messages earlier this week and have heard nothing. I’ve sent alldocumentation needed. I also want to close my account due to the inability to get help but they aren’t answering that either. Somehow I purc...
According to the documentation, label message 1 should appear on customs invoice forms. If we add [Order #] to label message 1, it does not print on the commercial invoice. How do we enter it so it will be printed?https://help.shipstation.com/hc/en-u...
Hi, Can we please get back the list sorting on the end of day manifests? If I need to remove a few items each evening it's taking me forever because there isn't a sort option on the column tabs. Please see attached. It used to be that way before a ch...
Is there any discussion on adding tote picking as a feature in ShipStation? Here is a link to better understand what tote picking is:https://www.interlakemecalux.com/blog/tote-picking
Has anyone experienced issues lately when using the "split shipment" feature. We go to split our shipments and when we move the desired products to the new shipment they now also remain on the first shipment. See attached, previously the units would ...
Hello, So there must be a keyboard/Hotkey shortcut for the Create+Print command but we can't find it. Thanks for sharing this as it will vastly speed up our daily processing.
Would it be possible to add a dimensioner as a device to the Shipstation Connect. Similar to how a scale is connected and polled via the scale button. A dimensioner uses a camera to determine a packages LxWxH automatically. There are affordable dimen...
