There are times where customers leave voicemails during the weekend and all the info they provide is a phone number. If we could search up orders with their numbers it would save an incredible amount of time, instead of having to call them back and l...
A collapsible Left Pane (with icons) so I can see more columns per row would be very useful (see attached pic).
I log in often in front of my employees and I would like to hide the visibility for the insights tab so that my employees don't see top line sales. I know there is a setting that loads another tab automatically at log in but I don't want it to be vis...
I have a suggestion.We use 3 different warehouses and we always need to keep track of late shipments for each of them.To identify the orders that have not shipped yet, we have to look for the icons with a question mark, as in the image below.The prob...
Since getting this working again doesn't seem to be much a priority for ShipStation (despite the fact that they seem to want to continue to boast about how easy it makes workflows) does anyone have any clue what the syntax is to create our own barcod...
Currently, Ship Station in-cart rate logic dictates that only the lowest cost option displays to the consumer during checkout. We query 4 carrier services and many times only a single carrier service rate is returned to the consumer. We would like to...
When orders come in, shopify splits the orders according to which location has it in stock. However, when the order get's imported into shipstation it comes as one order under 1 location, even thought that one location doesn't have everything in stoc...
When orders come in, shopify splits the orders according to which location has it in stock. However, when the order get's imported into shipstation it comes as one order under 1 location, even thought that one location doesn't have everything in stoc...
Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?
Hi there, I was added by my boss to manage the company's ShipStation account. However, I'm unable to contact the chat support team (button not showing on my end) and I'm seeing this in my dashboard whenever I log in.Please advise what we need to do s...
We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...
The public API /products/* is missing field UPC. All fields on the ShipStation Products dashboard UI should be included in the response and allowed to be updated via the API. Include UPC in the following API endpoints response. GET /products/productI...
We would like to add additional product notes to certain products on the pick list in order to help our team picking the right products. Some of our products require assembly or different parts to it which isn't reflected on the (imported) product de...
I would be much more productive in being able to change/enter the weight of a package directly in the Awaiting Shipments page, rather than having to edit the entire record. Thanks
It would be great to have the option to display the batch name and batch notes on pick lists. When we print several batches back-to-back we end up having to sort through and make sure the labels and pick lists are matching. Currently the only way to ...
Anybody else having the issue with customs information not transferring when processing a split shipment? This is an easy code fix from a developers standpoint. This is pretty disappointing that a large company like shipstation can't fix this.
See my image, it's pretty straight forward. I dont want to go into the settings to be have to print label + slip for each order.I need the printer to print like this:Label + Slip, Label + Slip, Label + Slip Instead of Label, Label, Label, Slip, Slip,...
Can anyone tell me how to make the entire "Order Summary" BOLD and BIGGER for printing? After print out it is coming out faded and some part is hard to read. The part that is coming out faded are "customer inputs" for personalized orders. The title a...
On a new computer with Win 11 on it, Shipstation does not work with a DYMO M25 scale. My old machine has Win 8.1 and the scale works fine with it. In settings / Shipstation Connect, the scale 'seems' to work fine in that the DYMO shows up in the list...
Hi there, We use a 3PL company that uses Mail Innovations or Smart Post to create shipping labels. Whenever they create a label, the tracking number and carrier gets pushed to ShipStation. An email notification then gets pushed out to the customer fr...
I am clicking the Multi-package Shipment and adding 2 boxes. When I save and close, the information is not saved and the "package" section resets to "Select package"
We got a pop-up today telling us we need to migrate to the new ebay integration. Any takers, yet? Any issues? https://help.shipstation.com/hc/en-us/articles/360057921791#plan-your-migration-0-0
Ship station currently does not allow the 5 "Tag" Columns to overwrite existing tags, it simply appends to whatever is already set on the product level. Would be great if we could overwrite them with what was desired. I did find a work around and tha...
It would be ideal if ShipStation had a way of tracking the inventory of shipping packages. We've set up all our pre-sets with the box sizes, if there were another field for us to enter a starting inventory of those boxes, and decrement every time an ...
We have some products without barcodes, so we have created QR code labels that also redirect to the product's web page, and we have their urls in the Fulfillment SKU field. The same issue I'm about to describe also happens with shorter Alphanumeric S...
Since being forced to move to the new version, we have lost the ability to paste addresses into an order when adding manual orders. This is now very time consuming. When speaking with the support desk this works for USA addresses but when we are a cu...
It's great that you can set up warehouses and manage inventory in ShipStation. It would be awesome if you could then send that info out to your direct selling channels so that ShipStaion could be the one inventory management platform instead of havin...
Are there character limitations for packing slip fields (eg [Warehouse Location]) and is there a way to override them? This information is not given in the PackingSlipFieldReplacements.pdf.
I was wondering why our USPS international orders are being shipped to a Postal Processing Facility rather than the customer's address? It always shipped directly to the customer, I wonder why the change?
The issue is only from the shipment with multi-packages. No carrier rate can be seen.
