ShipStation Features
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New FedEx Ground warning message

We just started getting these warnings for FedEx Ground ship method. How to disable this so we can print batch?FEDEX MAY ADD A HOME DELIVERY SURCHARGE TO THIS SHIPMENT LATER IF THIS... -or- Should I change all Ground Ship method to FedEx Home Deliver...

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sbaine by New Contributor
  • 2512 Views
  • 2 replies
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Missing Addtional Shipping options

Trying to get some ups express packages shipped out and arrive on Saturday. Cannot find the addtional shipping options. I see the guide online where you set the location, carrier, type, weight,size, etc and then they show a tab for additional shippin...

Jfish360 by First-timer
  • 1582 Views
  • 1 replies
  • 0 kudos

Shipping Email Notifications

There are no Shipping Email Notifications being sent since 2/16.Nothing has changed in my configuration or email program.No email reply from ShipStation SupportThis is a big problem.

Kitt by New Contributor
  • 2706 Views
  • 3 replies
  • 0 kudos

Failing to create order via API

Hello All, Anybody facing issue in creating orders via API?Getting error:"Message":"An error has occurred.","ExceptionMessage":"Invalid warehouseId","ExceptionType":"System.ArgumentException","StackTrace":" at SS.OpenApi.Utilities.AdvancedOptionsHand...

Shipping notification emails

Hello all and our outbound shipping notifications to customers stopped sending on the 16th. No changes were made to the system so can only assume there is some kind of outage. Is anyone else having this issue this week? Thanks for any input Dave

Filter by Ship date

Hi all, I would find it very useful if we could filter by the shipped date in the Orders -> Shipped menu. We can already choose this field to show as a column, so please allow us to also filter our table results by this as well. Thank you.

lukep by New Contributor
  • 2871 Views
  • 3 replies
  • 7 kudos

Default e-mail notification does not send

I have set up my store to send the Default Shipment Template e-mail notification when I create a label. Except, for some reason, Shipstation seems to randomly delete my store's setting, so although I think notifications are going out, they don't. The...

Cutter by New Contributor
  • 2268 Views
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  • 1 kudos

Refund not issued

Hello,Newby here.I voided my first shipment as I could not print it. I have not received my refund back on my cc.What am I missing here.Thank You

HELP

HELLO! IS SHIP-STATION DOWN? I CAN'T GET IN TO PROCESS MY ORDERS.

In-Cart Delivery Options - Half-Baked Product Launch

I was thrilled to learn ShipStation launched a new feature in December 2020:In-Cart Delivery Optionshttps://help.shipstation.com/hc/en-us/articles/360046301731-In-Cart-Delivery-Options I was all excited... finally, real-time negotiated rates with add...

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jeremy by New Contributor
  • 1715 Views
  • 1 replies
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Resolved! "Description of good is Invalid"

When I try to create my shipping label, I always get this error message: "Description of good is invalid". I searched online what to do, but didn't get what I needed. Someone can help me? Thanks a lot!!

Gabrielle by New Contributor
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use Saved Filters in mobile app?

Maybe I'm blind, but is there no way to use Saved Filters in the mobile app? I only see the filter options of Store, Designation, Assignee, Tags, and Order Date... and I don't need any of those when looking at ShipStation on my phone.

Wrong Email Notification Subject Sent to Customer

Twice I've had a dropshipping customer tell me that they have received an email notification with another companies subject line but the body of the email is just fine. Has anybody had this issue? We have multiple dropshipping customers and each used...

Autonomy to email and communicate with customers

Perhaps there's a feature that I'm unaware of at this point, but having used Ship Station for two years now, I can say that I love the platform. However, 2020 was a year that shattered sales records for the small company that I work at, which is awes...

error printing labels

Tried to print a label and got this error. Tried to hit the help tab and got this error I'm really in a bind trying to ship out a couple orders and cannot get the account to work or have no way to reach support. Please can someone assist? I had a dup...

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reequsa by First-timer
  • 2243 Views
  • 2 replies
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Calculate Tax/VAT for packing slips

Original post by user Mark Foreman Unfortunately the feed from my Ebay store is giving shipstation a zero figure for Tax/VAT so the only way around this is to add in some html for the packing slip, any help would be appreciated? I need to show [Amoun...

SarahATX by Moderator
  • 2275 Views
  • 2 replies
  • 1 kudos

Is it possible to customize reports?

Original post from user Greg Bentkowski I was looking thru the reports and I really want to use the Shipping Costs Report. I need it to give the actual dimensions of the package and not just say it was a PKG. Is it also possible to add the product th...

SarahATX by Moderator
  • 3193 Views
  • 3 replies
  • 1 kudos

Assign Product Flag/Option "Ships Individually"

Originally Posted by Brendan Hanson We've spent a fair amount of time loading product data in for all of our products (as I assume most users have). Our products are unique in that many of them are very large and ship out individually, meaning if we ...