Original post by user Jennifer Burke I want to change the color of the bar across the top that says packing slip from gray to my brand color. I cannot figure out the code to make this work and where to put it. I have tried several things with no luck...
Original post by user Jarrod Murray Can you add product pictures to the shipping notifications? For example if they purchase the yellow hat, it will show the picture of the yellow hat in the email? I have seen other companies include thumbnails of th...
Originally posted by Retter When I create a batch on the orders tab it does not show up in open batches on the shipments tab. This is an issue because I want to bulk process all open batches (rather than doing each individually). Does anyone know why...
Originally posted by Made Brands Has anyone shipped to Japan through Shipstation? I know it doesn't validate those addresses but can you still ship?
Hello, My store sells many items of many various weights and dimensions. Similar stores all offer free shipping on orders over $99, so I do the same to stay competitive. But when it comes to oversized items, I'd like to opt out of the free shipping, ...
Hi, I know I saw it on the site before where i can purchase a label printer and from Ship Station at a discounted price. I have been looking all over the site to find it with no luck. Can you point me in the right direction. Thank you.
Anyone know if this is a server error?
We just started getting these warnings for FedEx Ground ship method. How to disable this so we can print batch?FEDEX MAY ADD A HOME DELIVERY SURCHARGE TO THIS SHIPMENT LATER IF THIS... -or- Should I change all Ground Ship method to FedEx Home Deliver...
Trying to get some ups express packages shipped out and arrive on Saturday. Cannot find the addtional shipping options. I see the guide online where you set the location, carrier, type, weight,size, etc and then they show a tab for additional shippin...
There are no Shipping Email Notifications being sent since 2/16.Nothing has changed in my configuration or email program.No email reply from ShipStation SupportThis is a big problem.
Hello All, Anybody facing issue in creating orders via API?Getting error:"Message":"An error has occurred.","ExceptionMessage":"Invalid warehouseId","ExceptionType":"System.ArgumentException","StackTrace":" at SS.OpenApi.Utilities.AdvancedOptionsHand...
Original post from user D5379 The get rates api is returning this "Message": "An error has occurred.","ExceptionMessage": "No applicable services were available for the configured shipment",what should i do..?quick response will be appreciated.Thanks
Original post from user Kara Froula How can I view and edit my email templates? They are only showing in HTML right now. I have tried to click the edit HTML button and it does nothing. I want to be able to add text and need to be able to preview it a...
Original post by user Adam Daley I drop ship for a customer of mine (we use BigCommerce). I have my packing slips setup nicely but I want to do something custom. Right now my own store name/info appears on the packing slips. I'd love the ability to p...
Hello all and our outbound shipping notifications to customers stopped sending on the 16th. No changes were made to the system so can only assume there is some kind of outage. Is anyone else having this issue this week? Thanks for any input Dave
Does anybody have issues where the saved filter drop down has disappeared since Monday 2/22/21?
Hi all, I would find it very useful if we could filter by the shipped date in the Orders -> Shipped menu. We can already choose this field to show as a column, so please allow us to also filter our table results by this as well. Thank you.
Anyone able to chat/call support team?
I can't find anything on search. Its keep loading and loading.
I have set up my store to send the Default Shipment Template e-mail notification when I create a label. Except, for some reason, Shipstation seems to randomly delete my store's setting, so although I think notifications are going out, they don't. The...
can end of day for ups be added ?
Hello,Newby here.I voided my first shipment as I could not print it. I have not received my refund back on my cc.What am I missing here.Thank You
HELLO! IS SHIP-STATION DOWN? I CAN'T GET IN TO PROCESS MY ORDERS.
I was thrilled to learn ShipStation launched a new feature in December 2020:In-Cart Delivery Optionshttps://help.shipstation.com/hc/en-us/articles/360046301731-In-Cart-Delivery-Options I was all excited... finally, real-time negotiated rates with add...
When I try to create my shipping label, I always get this error message: "Description of good is invalid". I searched online what to do, but didn't get what I needed. Someone can help me? Thanks a lot!!
Maybe I'm blind, but is there no way to use Saved Filters in the mobile app? I only see the filter options of Store, Designation, Assignee, Tags, and Order Date... and I don't need any of those when looking at ShipStation on my phone.
Original post by user Erin Johansson New to ShipStation. How do I print labels for an order that isn't initiated via ShipStation; my wholesale buyers contact me directly via a purchase order?
Twice I've had a dropshipping customer tell me that they have received an email notification with another companies subject line but the body of the email is just fine. Has anybody had this issue? We have multiple dropshipping customers and each used...
Perhaps there's a feature that I'm unaware of at this point, but having used Ship Station for two years now, I can say that I love the platform. However, 2020 was a year that shattered sales records for the small company that I work at, which is awes...
Tried to print a label and got this error. Tried to hit the help tab and got this error I'm really in a bind trying to ship out a couple orders and cannot get the account to work or have no way to reach support. Please can someone assist? I had a dup...
