Reached out to support but got no answer so trying here. Before the last update our shipment notification email sent to buyers after a purchase used to show the product(s) purchased in the email with links where the buyer could click and get forwarde...
I have not been able to connect my store and have been requesting support for 5 days now.Do they have a phone #?
There is no clear information. One time I used it, the shipment went through from the US to Canada and I never got a bill or anything. The second time I tried, UPS sent me an email directly once the package was ready for clearance and asked if they w...
I had a suggestion about when a postage label fails to print due to an error. When the label fails, we get a notification in the label queue that says "8 completed 2 failed" with the option to download the labels and the pick list. Please see the ima...
Afternoon all, I sometimes need to create a manual label, I do this by doing the rates finder then going to configure label. This creates the label fine and shows in the notifications area. However it does not appear in any of my order screens at all...
When I do an export from the shipments tab, it gives me almost all the information I need to be able to truly track shipments per hour. It would be nice if I could add the date/time of when the packing slip and picking slip were printed off. This wou...
Hi, I'm trying to download a sample packing slip template so I can create my own, but I get this error every time I click for sample: {"Errors":[{"Message":"Object reference not set to an instance of an object.","ErrorContext":null,"Code":"Unknown","...
When I open an order in V3 the 'Add to Batch' button at the top does not indicate when the order has been added to a batch. In V2 this button would show the batch number, but also allow me to click it to assign a different batch. In V3 there does not...
Hello ShipStation,I like ShipStation very much. Really! It solved many problems that I had to manage my shipments. Thank you so much for that!But I want to suggest one important feature that will help me a lot too.I use 3 different warehouses to ship...
I often do a search for a SKU and want to see all unshipped orders, which means those with order status Awaiting Shipment, Awaiting Payment, or On Hold. In V2 I could search for the SKU, adjust the "order status" checkboxes, and quickly see everythin...
Where can I see the account number for UPS by ShipStation? Is it unique for everyone?I need it for my customs broker when shipping to Canada from the US.
Hi, Right now it is possible to add tags via automation but not possible to remove them. This would be useful for us to "nest" automations without creating 100s of them. As an example, in some instances our team needs to choose the packaging size in ...
Hello, I have an Etsy store. For Europe orders, Etsy collects VAT and when I purchase the label from Shipstation I have to include the tax payer number. Recently Canada is collecting Provincial Tax too. On the order it just shows me how much was the ...
I would like to suggest that the chat support feature window be included in my ship station desktop interface, many times I find it difficult to find exactly what I am looking for in the help section or database for exactly how to fix the issue I am ...
Hi, We're using a Symbol LS2208 scanner. We've installed ShipStation Connect. 1. We cannot scan any barcodes. 2. The scanner is listed under "Scales" in ShipStation Connect, rather than a separate list for scanner(s). We think issue #1 is being cause...
Please add the ability to download an excel file with users active in SS and their access.
Currently, ShipStation only allows a credit card to be used for label cost, although the monthly subscription can be billed to your PayPal account (weird). I'm sure all of us would love to have that same option when paying for shipping labels (especi...
I would like to suggest a feature where orders can be imported as split rather than combined and having to split them manually. The new version is cumbersome when splitting orders and very slow. I have tried clearing cookies and all that stuff and it...
I can't seem to get the weight button to work when trying a bulk update. The weight button will read my scale in a normal shipment.
In SHipstaion documentation I found the description of the Combine Shipments feature: If you have multiple orders you wish to combine into a single shipment, use the Combine Shipments option. Combine Shipments allows you to combine items from separat...
I read the following webpage about the Global Advantage Program found in a previous thread. https://help.shipstation.com/hc/en-us/articles/360026158071-Global-Advantage-Program?queryID=90db71870a28149b7f855e1698437982#smartsaver-0-1 I scrolled down t...
Our client wants to email Shipstation return labels to customers for products that were fulfilled through the Fulfillment by Amazon (FBA) service. According to this (https://help.shipstation.com/hc/en-us/articles/360026141951-Fulfillment-by-Amazon-FB...
I just submitted a support request via email. Shortly after, I went to My Cases to add some additional relevant information. I was surprised to find my support issue there, but marked as "solved." This was approximately 10 minutes after I submitted t...
Another bug in the new build. Waited for 20 minutes in 4th position for assistance and got to 3rd when they just closed the window. This to discuss yet another bug from this build. Now my csv files are not downloading or emailing. This place is obvio...
Our company ships items that are too large to combine. They ship as single units, but we must go in and split this shipment into multiple packages manually. We would be grateful if there was a way to automate this task, like setting an order with X q...
We have an automation that adds ShipSurance to our orders, but there isn't any control for how it's applied. You can't select whether to cover the taxes or shipping costs, it's always included even though ShipStation knows what the product cost is wh...
Insufficient account balance. Account exception Exception with code 0x00560101; module 86, category 1, item 1 It will not load funds no matter what I try and its just started Yesterday. Any Clue
Hi, all! I currently use Lightspeed for my e-comm - and am definitely too deep now to change over to another platform - but noticed that there is a Checkout option within ShipStation only available for Shopify/Wix/whatever else that allows you to edi...
