When an Amazon order has a promotional discount, it's not showing in ShipStation so when we bring it into our ERP, it shows as the full retail amount and brings it the wrong deposit for that order which we then have to manually fix every time. I woul...
We would like to suggest alternate sort options for the packing slip items. We would really like one of the following options implemented if possible 1) Sort by the last 3 digits of the SKU2) Sort by the product type. The reason being is so we can gr...
Is it possible to make each order default to USPS shipping when I go to buy my labels? It defaults to UPS unless its something I"ve already bought a label for and chose the option to save for the future. There are many times I almost buy UPS shipping...
Can the "Apply Preset" option be added to the individual packages within the Multi-Package Shipment Window? Not the entire package set, but the individual presets I have access to in the initial (single-package) window. For example, I’ve got a number...
Bonjour,Mon client aimerait pouvoir identifier et isoler les retraits sur place. Est ce possible et si oui comment. Merci
At the moment, ShipStation does not have any way to specify where inventory is pulled from on an item that has multiple locations when allocating orders that have products which use multiple locations. Instead, the product's allocation is automatical...
We need to be able to choose a number of months of order history to keep in my account (6 months? 12 months?) and archive, hide, or delete everything older.At the very least don't include shipped orders by default in the default search.For example:I ...
It would be great to be able to filter or sort orders in the Orders tab so that it's easy to see or find the ones with Address Validation issues. This would make it easier for the customer support team to ensure customer orders are being shipped out ...
I received a free trial in the mail and I do NOT want to integrate my private, secured online store. I just want the shipping discounts. Is there no way to actually just create a label to get the discounts without violating security and privacy and i...
We demoed V3 on and off for at least a full year and always reverted back to V2 due to a lot of impact to our workflow. Eventually we tried it again and then got trapped in V3. For one thing, every function seems to hang and make us wait when that ne...
I would like to change the order my packing slips and label print. Currently it’s printing label than packing slip. I would like for it to print packing slip than label. not sure if anyone else has seen this issue but there was a check box to switch ...
What does authentication error mean?
This recent change is extremely frustrating. I rely on the end of my titles when shipping hundreds of orders to quickly see the color and size of an item without relying on SKU codes. Taking away the multiple lines now makes me hover over to title to...
Has anyone else been receiving Thermal Shipping Labels for free from UPS or FedEx? If so, are you experiencing the issue where ShipStation only has 4x6 or 8.5 x 11 size shipping label printing options available in their system? We have been wanting t...
Hello, In our label creating process, having the color tags are crucial for our speed and accuracy of shipping orders out. Each one of our skus has its own colored tag and its awesome to see all the tags next to the order #, name, date, info etc. We ...
Hi Everyone, Our company is new to ShipStation. We have some drop ship suppliers. I have set up accounts for them on SS so they can see orders assigned to them. They would also like to get an email notification when an order comes in to SS. Does this...
Our company utilizes ShipStation for almost all of our shipping needs. We have recently started utilizing UPS Simple Rate, but this is not currently an option through Shipstation, so now our Operations department is shipping items for our Shipping de...
When a customer process a return, it doesn’t say anywhere on the return slip what the reason is, nor does it seem to allow for any consumer comments such as “I’d like to exchange this for…” or what “Other” is, and the like. Would love to have the ret...
We will need to get the Federal Express Shipping Manifest- End of Day Report to display the barcode for all Federal Express orders that are being picked up from our warehouse, daily. We will need that barcode to confirm that Federal Express has scann...
Connect shows as unavailable. I have restarted several times, cleared all my cookies/cache in my browser, tried all three browsers (Chrome, Firefox, and Edge), removed the program, removed %appdata%/Local/ShipStationConnect folder, and reinstalled it...
I cannot get out of the subscription page.It keeps telling me to change my subscription.Could you please fix this ASAP?
It would be super helpful if we could rename fields. For example:Custom Field 1 - Renamed to PO NumberCustom Field 2 - Renamed to Vendor
Since the Warehouse Location is the only place you can currently store location info in Shipstation that appears on a picklist, we use this section to store our warehouse location info. When trying to figure out where to put a product, it's super eas...
I would like the ability to notify customers who get our local courier delivery but the only option that comes close to what I am doing from Other Options / Mark as Shipped is to select "Dummy Courier".Would like to "add other" customize this to Loca...
I've been having no luck getting help from support. No replies, no comments, nothing. Been following up - and it's crickets. It's impossible to get through to anyone there. No email contact, no phone number, the "chat widget" is always in maintenance...
I tried for like 30 minutes to contact support and can't get any. I can't find any option to chat with a real person just a bot. I can't even find a way to submit a ticket. What is going on with support??
difficult to use new version
So we are looking to use SS with our Big Commerce site and would love to integrate it but are running into a roadblock and I have talked to our SS rep and got no assistance. The products we sell are larger items and very often require 2 boxes under 1...
Apparently there is not a way to look at how long my carrier is taking to deliver my packages. We have a sneaking suspicion that our carrier dropped the ball this season and often took 4 weeks to deliver packages. We have no way of figuring this out ...
We would like an option to be able to print shipping labels without the order automatically being marked as shipped. Many times the carrier does not show up for days, but as soon we print the label the customer receives a notice that they have shippe...
