Discount filter
please please add the ability to filter by discount. often times we use discounts to add a free product to an order. it'd be great to filter by discount and batch print orders so we know which orders need to include a freebie.
Forum Posts
Custom Integrated Packing Slips Getting Cut Off
We are using 7.5 x 5.125 Integrated labels, on 8.5x11 sheets. Shipping label prints on the top in the 7.5x5.125 peel away area, and the packing slip prints on the bottom half. We wrote our own custom packing slip. When orders have more than "x" numbe...
Custom Packing Slip - CSS Before pseudo-selector
is the ::before selector available to use in the Custom Packing Slip Editor?
Highlighting Order Changes lost in update
Since the update changes made in Shopify are no longer highlighted in ShipStation on the order. Please bring back highlighting changes that were made to orders.
Resolved! adding founds error
We’re sorry, but your attempted purchase was not successful. Please verify that your payment method and billing information is correct. If the issue persists, please contact support@shipstation.com so we can help resolve this issue.
feature request - please allow add on to be purchased for editing html slips!!!
WE NEED THE FEATURE WHERE A BUYERS NOTE IS ADDED TO OUR PACKING SLIP WITHOUT HAVING TO UPGRADE OUR PLAN FOR DOUBLE THE PRICE!!! my customers leave specific notes and it's hard to batch print in bulk if it doesn't print on the packing slip. I shouldnt...
Resolved! Cannot Pay for Subscription
The page keeps saying "Form submission failure: The information being saved is not valid" when I try to change billing info for upgrading the subscription plan.But I am sure that the card info is correct, because I still use this card to place orders...
Flip 8.5x11" labels
We use sticker paper labels for 8.5x11" format and the only default is the label at the top. For our more common workflow, we use them printed at the bottom, so incorporating ShipStation into our company is causing more work as we have to create the ...
Track courier estimated delivery date and actual delivery date as columns
For each shipment, it would be great to track and record the promised delivery date when the label is created, and then the actual delivery date so we can reconcile carrier's on-time performance, and choose carriers that are close to their actual pro...
Resolved! Error when trying to purchase labels through UPS - 'Misssing or invalid ship from StateProvinceCode
Hi all, I am new to SS and have honestly found the setup process very confusing and painstaking. Any videos I have found don't go into enough detail or seem to be based on older versions of Shopify. Anyhow, I have FINALLY got there, I believe and hav...
UPS Third party billing changes when you change the service level
As the title states, if you change service level to something else from what that was imported the 3rd party billing to UPS will revert to UPS by Shipstation. Is there a way to stop this?
Since update, there is no way to add email address to shipping notifications after label is created
Could you please bring back the feature to add emails for the shipping notification after the shipping label has been created and printed?
Canada insurance request
When I started to use Shipstation, there was a option of insurance, Xcover. It is good, has a much lower rate than the carrier's. It is no longer available now, so I have to ship the valuable goods by other shipping providers. When can I have to opti...
Self-Service Cache Flush
Please Consider a "Self-Service Cache Flush" button within the ShipStation application. This would avoid the need to go through the help channels which could delay the resolution when the store does not update.
WHY DO I HAVE TO REFRESH THE SHIPPING METHOD FOR A STAND ALONE PRODUCT THAT I HAVE ALREADY ADDED PRE
Even though I have put the values in for a stand alone product I still have to refresh the shipping method on the order screen. It used to be automatic and I could just print the label and not have to refresh the shipping method.
HS Tariff Import from Shopify
Shipstation needs to start importing HS Tariff codes from Shopify. Given the new EU rules, this is now a critical feature request. I am considering cancelling my Shipstation account of almost 10 years over this issue alone. Shipping via Shopify direc...
Transffering HS codes from Shopify to Shipstation
Hi thereEU countries are now making it a requirement to include HS codes on the customs waybill. This is a new anncoument and is in place as of Oct 1st. We use the Shopify platform which transfers all information to Shipstation except for HS codes. W...
Printing More than 3 Label Messages Per Shipping Label
We have a store where we ship many SKUs per shipment (generally 3-8) and because Shipstation can only print the first 3 SKUs on the shipping label, this adds a lot of extra labor/errors cross referencing with pack slips. I get that there is a limit o...
Packing Slip for #10 Windowed Envelope
Hello everyone,We are wanting to print our packing slips on 8.5" x 11" paper, tri-fold them, and when placed in a windowed envelope, the ship-to address shows through the window. This will help save manual writing time. Any help on a custom template ...
Monthly Fee
Shipstation needs to have a plan in between the Starter and Bronze plans that would cost $19.99 a month for 250 shipments. This would be a great fit for smaller growing business'. Thank you,
Can I put two boxes in one shipment?
I have flat rate shipping on my products and was wondering if I can combine two packages into one shipment? Currently when I get an order for two or more items I split the shipment and then I just create separate shipments. Generally space does not a...
MISSING BUYER ID ON NEW ORDER PAGE
WHERE IS THE BUYER ID ON THE NEW ORDER SCREEN NOW? CUSTOMER SERVICE SAYS IT'S BEEN REMOVED.
Error message....
I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...
I got errors - "Insurance must be purchased within 48 hours of the ship date" and charged
Hi, Since I contacted by e-mail on Thursday I haven't heard from support until today (5pm on Tuesday).I couldn't create a UPS shipping label since Thursday. Every time I tried to create I got the error "Insurance must be purchased within 48 hours of ...
Product Bundles - Bundle Skus and being able to filter or create rules based on the bundle sku
Hi,I love the product bundle feature. Thank you for building it. It is incredibly useful. I discovered today, however, that we are unable to filter or create automation rules on a sku once it becomes a product bundle. The original sku becomes the "Bu...
Combine Shipments does not accurately combine shipping paid
Order 1 paid $5.07 for shipping, order 2 paid $7.25 for shipping. Combined order 1 and 2, chose 1 as the surviving order. The order details screen only shows $5.07 shipping paid. Further, when I look at both orders in the grid by clicking the > symbo...
Deleted my main Stamps.com account - Now what ?
Hey Everybody, I had 4 stamps.com accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called stamps.com customer support and asked them to delete 3 of them. Apparently, one ...
Send email tracking to 2 or more recipients
We need a way to reliably email 2 or more people when an order ships out. Usually uploaded by a csv, sometimes it works, but sometimes only one person gets the email.
Rethink the KG & Grams separate boxes
Return to a single weight box for entering and viewing weights. Kg and Grams are the same thing, 1500grams = 1.5kg, also easy to read as 1,500 kg. There is not need to display it as 1kg 500g (or in ShipStations logic kg 1 , g 500). The coding can eas...
Insurance
When choosing "bill recipient" or "bill 3rd party", who pays for the Parcel Guard insurance on the shipment?
