ShipStation Features
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Automation Filters Not Working

Has anyone had their Automation Filters start tagging orders differently out of nowhere? It appears automation isn't picking up on Commercial / Residential assignments.

MyPost Business added reference line

At the moment there is no option to add anything into the sender reference line through the ShipStation website. It should be added to where you can select things like the; order number, SKU, quantity, product title, order notes, etc can be added int...

Payment methods needs to be a field

Original post by user Jesse Delo How do I map the payment type from my x-cart store? I need to know if it was a paypal payment or credit card payment. I have added the html to my fsd x-cart store but what is the map field name i need to use to pull i...

SarahATX by Moderator
  • 4668 Views
  • 11 replies
  • 2 kudos

hazemat

need to make an automation rule or product setting for hazemat shipping

zach21 by First-timer
  • 109 Views
  • 0 replies
  • 0 kudos

Pop Up upon printing a burden

Anyone else burdened by the double pop up that comes up and slides to the right once you print a label. Even though it takes a few seconds, it makes it impossible to view any orders or do anything in ship station until this clears out. Why not get ri...

Orders On Hold

Orders in On Hold status in Shopify still flow into Shipstation immediately and can be shipped. It would be great if there was some sort of stop/hold to these orders flowing into Shipstation or just more guidance on what to do with these orders as we...

Anyone Having Speed/Lag Issues?

Anyone else having speed/lag issues today? Nothing on Status.Shipstation- yet we continue to have slow processing. It's a headache.This, of course, is after I asked Shipstation to downgrade me for January, one day after renewal. We were forced to "up...

admin69 by Occasional Contributor
  • 165 Views
  • 0 replies
  • 0 kudos

Include product add-ons in shipping confirmation

Customers are able to add product options when they place an order in my store. For example, if I am selling sun glasses, the customer has the option of adding a glasses case to their order. The glasses case is not a separate product but an add-on. T...

michael18 by New Contributor
  • 134 Views
  • 0 replies
  • 0 kudos

MyPost Business International HS Tarriffs

For international orders, HS tariffs are not added to the shipping label despite my having them in my settings. This needs to be fixed ASAP as this is why Australian customs will return parcels to the sender because it 'fails pre-departure checks'.

Alphabetize Preset Groups inside Products Please

It would be awesome if you could alphabetize the Preset Groups inside Products, so we can assign Preset Groups to products and have the HS Codes and values for international shipments. It has no rhyme or reason on how these are listed now. I just wan...

t_1 by New Contributor
  • 182 Views
  • 0 replies
  • 0 kudos

Scales Constantly Losing Connection

Hello. We have been trying to integrate ShipStation for about two months now, and can't seem to hit a comfortable point. Every day, we have scales losing connection, printers losing connection. Some mornings nothing gets recognized without multiple r...

WSPAdmin by New Contributor
  • 468 Views
  • 2 replies
  • 2 kudos

Huge issue with Combine Orders

If an order has been split and part of it has been shipped, when combining orders through the "Order Alerts" screen, the items that have already been shipped are added back into the combined orders so they look like they still need to be shipped. And...

AG_Shop by First-timer
  • 199 Views
  • 0 replies
  • 1 kudos

Unique Serial Number(s) Capture

We need a field that gives us the ability to capture serial number(s) within shipstation before completely processing the order. My thought would be, when someone purchases one of our products it triggers the system to prompt for a serial or unique n...

uptospeed by Occasional Contributor
  • 369 Views
  • 1 replies
  • 1 kudos