Forum Posts
error loading shipstation
Cannot get into ShipStation, tried three browsers, getting different errors also won't open in the bigcommerce backend.Request failed with status code 504. Url was /seller/labelproviders Request failed with status code 504. Url was /seller/labelprovi...
Feature Request: Adding Additional Emails On Customer Level
We would like to be able to add additional emails on the customer level for shipping notifications. We have a few clients where they need the emails sent to multiple people. They are repeat clients and it would be good to not have to do it every time...
Is Auctane slowly killing ShipStation?
Performance seems to be declining. Updates are launched then fail. It seems like there is no beta testing prior to trying launch a revision. Half the times, the revisions seem silly - like they don't ask users to test things first but some programmer...
Creating a return label not associated with an order
We sometimes have to send customers return labels not related to orders previously shipped on ShipStation. The existing process is cumbersome and confusing: click on Rate Brower -> start creating a fictive shipment from your location with fictive pac...
Removing a product with 0 quantity from packing slip
When our Customer Service removes a line item from an order, it is still showing up on our packing slip with 0 quantity. I found a help article on how to remove 0 DOLLAR items but I want to remove 0 QUANTITY items (we have other products with $0 that...
Feature Request - Support for Amazon Buy With Prime Mixed Cart
We recently started using Amazon Buy With Prime on our Shopify store. After manipulating the settings with ShipStation we have gotten it setup so that ONLY the items that we need to ship internally actually sync to ShipStation. The problem is that th...
Optimizing Access to the Scan to Verify Feature
Hi all, We are looking to start using the Scan to Verify feature in ShipStation, but I wonder if there is a more efficient way to access it. Our fulfillment team primarily works within the Orders tab, and currently, we have to click into an order, pr...
USPS Getrate API call issues
I am having issues with the getrate API calls this hasn't been an issue until recently and it is exclusively for USPS. THe call I have been using for years is below.{ "carrierCode": "stamps_com", "serviceCode": "usps_priority_mail", "packageCode": "p...
Carrier insurance amount
We need to be able to preset insurance amount at a specific level. We have contracts with our carriers that allow us to insure some packages at, let say, 300$ at no fees. I would like to be able to preset insurance amount on any orders (no matter the...
Address validation - Revert
I don't know where the address validation feature gets its data but we routinely have it switch our correct validation coming from shipperhq from residential to commercial and vice versa. There WAS an option to "revert" this back to the correct type ...
Show estimated delivery dates on Orders tab as you do on Rates tab
When I ship something using the rates tab, the page gives me the shipping arrival estimates for the different carriers (for example, UPS). https://app.screencast.com/0qK1yWLC5V1M9However, I don't see the shipping arrival estimates on the Orders tab w...
shipstation freezing trying to generate label to print - feezes at Processing popup
Chatted with shipstation support earlier today. Have a situation where we go to generate a label and shipstation freezes at the processing label step (see attached picture). We have to close out of this popup, then go to the shipments tab to select t...
Scan to verify and print
Hello everyone, I am new to this forum but I managed to scan through some related posts but I couldn't find the answer or advice. Can the "Scan to verify and print" be somehow automated to print the label right after all items are verified? I'm tryin...
New Report
For inventory purposes, we would like to track what boxes are being used on each shipment. It would be helpful if there were a report to run to get the information. Or if that could be a column added to the shipping manifest report.
Shipping Strategies Issues
We are having the issue of the Shipping Strategies not working with presets or bulk update.We tried to change the presets to include the shipping strategies but nothing works. We have deleted presets and re-made them but no progress. It seem that the...
how to get the track numbers for multiple packages in one shipment?
how to get the track numbers for multiple packages in one shipment? I only saw one master file. I tried to reprint the labels but the labels generated in PDF files are images files that I cannot simply copy and paste. On the other hand, if I click th...
packing slip
different users should be able to have their own default settings....my issue right now is the office that prints the packing slips for purpose of pick and packing need it on a 8-11 sheet.....but the shipping department, after updating quantities, ne...
Add FillSKU column to Inventory export spreadsheet
Can you add the 'FillSKU' column to the inventory export spreadsheet? It exports only 'SKU' or 'PARENT SKU' data. Would he
Split while in Scan to Verify and Print
Hello team, we are looking forward to use the scan to verify and print label and after chatting with shipstation support there is not an option to split an order while in that screen, say the order is too big to fit in one box so you would have to go...
Sort Order of Pick List
The pick list currently lists products in numerical or alphabetical ascending order based on the warehouse location. It would be good to have the option to reverse this order to descending. We have a pick order that we concatenate with the bin locati...
ShipStation UPS allows receiver to change address? Exposing users to massive fraud risk
I was just told by a ShipStation rep that they now allow the receiver of the package to change the shipping address on any UPS order you create with ShipStation without any approval or knowledge from the shipper!?!?!?If this is true, every ShipStatio...
Ability to edit the colour of the "Look up order" button and heading in the returns portal
Both the heading and the button are blue. Wed like the ability to pick a hex code to change these to. Also the "Submit order" button colour on the 2nd screen:Also ideally the option to change the font type and colour of all other text - currently it'...
Wrong shipment status on the order page
HiThe shipment status on the order page in ShipStation shows "In Transit", however, it shows "Label created" on UPS's website. So, do you ShipStation import that info from UPS or you just assume that the package would be in the transit the next day a...
two credit card payment methods
I'm currently using ship station (one account) to ship for two separate small businesses that I own. I would like to keep these accounts separate, expensing shipping costs to two different credit cards. It would be nice if Ship Station would allow cr...
CSS to Limit Locations on Packslip
Hi! I use SkuVault and I have it send locations to ShipStation. I want either of the following to happen:(Preferred) Show a limited amount of locations - eg., cut off after 2 locations.Truncate the text shown in the Location column.I have tried creat...
Purchase Error: Invalid sold to state province code. Valid length is 0 to 5 alphanumeric
When creating a shipment to Mexico and entering the five-digit zip code given by the customer and , I get the following error: "Invalid sold to state province code. Valid length is 0 to 5 alphanumeric". That is, I get the error only when choosing UPS...
Viewing the order that required Automatic Funding
When an order requires (or is determined by error) to require additional funding to ship, the process for viewing the order is obfuscated. Here are the steps required–ShipStation > Account Settings > Shipping > Carriers > Click the 3 dots beside USPS...
Assign items as Droppshipping items so they dont show in the packing list
Is there a feature or a way to set certain products not to import into shipstation as they are not fulfilled inhouse. That way if a blended order (item with fulfilled inhouse and item that is dropshipped) only the item that is going to be fulfilled i...
Item details
How to see my item details with tracking number
