09-29-2023 06:27 AM
Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect. Anyone has the same issue. Please advise. Thank you.
10-11-2023 02:40 AM
Did you managed to resolve this issue as we have the same problem.
Just tried a re-install and the problem persists.
10-11-2023 06:32 AM
we found that we have to switch to different internet, meaning other IP, then we are able to open the shipstation connect, try to add the shipstation to the internet whitelist, but no luck at all.