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accounts11
First-timer (legacy)
Status: No status
When an order is refunded and cancelled on Etsy, it is not reflected as such on ShipStation. The order still shows up as awaiting shipment. This is a serious oversight. Orders that have been refunded will still ship out unless the order is manually cancelled in ShipStation.
3 Comments
Status changed to: No status
SuperMgr-Sarah
Senior Contributor
 
elton
New Contributor

@SuperMgr-Sarah - any update on this since 2021? 

CaraAdmin
Khoros

Hello @elton!

First, welcome to the Communityโ€”weโ€™re so glad youโ€™re here! This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features. We hope you find it both helpful and inspiring!

I appreciate your interest in this feature. Iโ€™ve reached out to our development team to inquire about the current status and will be sure to share any updates as soon as I receive them. We appreciate you taking the time to follow up and share your feedback!.

Happy Shipping!

-Cara