Paid Amazon orders not importing into Ship Station - Settings not accessible

[LexarIndustrial]

We are using a Custom Store in order to connect our inventory management software (Solid Commerce) to Ship Station.  At least 3-4 times a month there is an Amazon order that gets placed on payment hold for something like an expired credit card or purchase order authorization.  Once Amazon finally releases the order it doesn't get pulled into Ship Station because the order date is more than 4 days old.  If you're not watching the Amazon orders page closely this order will sit there until somebody notices that it never shipped.  We have confirmed with our developers that this is a setting not accessible to users or third party developers and needs to be changed by ShipStation.  Is there any way we can get this window opened up so that these Amazon orders don't go unfulfilled?