We have a few customers who regularly order from us and who need special services from our packing team. Is there a way to tag those customer records in Shopify and then create an automation or something in ShipStation so that any new orders from cus...
Hello, We have some of our warehouses connected via API. They still ship under our account, but mark the order as shipped via API. Due to this, these orders cannot use the Branded Tracking functionality. As such, we are looking for the Branded Tracki...
German addresses show correctly on the order screen, but when they pull into the packing slip, they use the US format of Town, State, Post Code, Country.In Germany, you seldom put the state in the address, and the postcode always comes before the tow...
Hello Shipstation fam,We sell meal packages with multiple SKU's and we also do build-a-box.Our problem is that the pre-set packages contain between 4 - 18 SKU's, plus customers can add on extras. When the order pushes from Shopify to Shipstation the ...
(FR)Bonjour,Nous avons besoin de votre aide la communauté ShipStation ! En effet, nous souhaitons ajuster le style des quantités d'articles sur mobile/tablette afin qu'une quantité supérieur à 1 articles soit sur-ligner en jaune (comme sur ordinateur...
Hi Community! We are a small business selling some products on Amazon. We connect our software Amazon > ShipStation > Quickbooks. We are looking to get Amazon Fees carried over to our Quickbook system. Has anyone tried this? How are folks managing th...
The automation action "Set Carrier/Service/package" requires you to set all three. I would love to be able to set one of my Custom Packages in an automation without affecting the mapped Carrier and Service. Please consider a "Set Custom Package" acti...
I am unable to print any labels to ship my products out. The system is telling me I need an active subscription. I've tried to click on the "undo cancellation" button but nothing happens. I also cannot access chat. I emailed support yesterday but I s...
We get packages stopped at customs because the customs forms that are auto populated do not include the manufacturer's name and address. It would be really great if this was a field that could be available in the customs section on product details.
Paying monthly fee with available account creditI have a credit on my account and yet every month I get charged the monthly fee from my credit card.Why can't you take the monthly fee from my account that has the money already sitting there?
Hello!We do customized orders and not everything that flows through to Awaiting Shipment actually ships the same day. Some orders need to be put on hold until ready to ship. I want to confirm the best way to handle inventory accounting within Shipsta...
So I'm printing a batch of labels - I see this warning pop up. The labels are only identified by "Shipment Number" in the alert, but I can find no way to search by shipment number. What am I missing? How and where can I search by Shipment Number? Tha...
It would make finding presets so much easier if there was a search bar in the presets section to where we could just type in a SKU or title of a product instead of endlessly scrolling every time to find the preset we need.
i have created an automatic rule in shipstation for not importing an SKU (let's say: XYZ).Shipstation does not import XYZ orders when its only one SKU in that order. But when there are other SKUs in the order, Shipstation imports them all. i talk to ...
So I have woocommerce for our website and always was frustrated that our packing slips showed the retail price and not the price after a discount was applied. We use a plugin on woocommerce to apply wholesale customers automatic discounts when the pl...
Hey there, I am extremely new to using APIs and I'm wondering if someone could provide me hints as to why I'm getting this error. Am I formatting something wrong? I will post my code as well as the error below. Thanks so much for your help!Code: let ...
Complained about this before then my post disappeared. I was forced to upgrade a tier because I went one package over my tier level?? Not happy. I feel like $20 was just hickjacked from me. Why do the tiers jump from 50 shipments a month to 500?? Mak...
Hello! We have many different product combinations, which results in many different shipping box sizes for our packing department to choose from when preparing shipments. I'm wondering if there's a way for us to help our packing department by showing...
My inquiry involves hopefully finding a solution to enable important “freight-level” functionality between WooCommerce and ShipStation. More particularly, I’m intent on identifying a would-be ideal level of “programming magic” to enable ShipStation t...
Most of our orders come in from our store and are mapped to the carrier USPS Priority mail and the package type is small flat rate. We have two items that cannot ship in a small flat rate because they are a regulated items (resin) and need to be ship...
Open the order details or shipping sidebar to review the label alert and see why your label was not created. Enter the required details and try again.XML Shipping System is unavailable, please try again later Does anyone know what to do in this case?
Hello, we are quoting a an opportunity to ship empty boxes out with a return label for the end user to return a defective part in. The return address will be different than the origin. Also the weight of the return will be different than the empty bo...
Besides doing my own shipping for my store , can I do a pack and ship business with ShipStation for customers that come in to the store?
Been with shipstation for awhile - great - except the lack of customer service. They refuse to call me to help me set up our new workflow/automation which we didn't cover in onboarding because... we were not ready for it. You would think they would w...
We ship food products and cannot accept returns on packages. I've seen "Do Not Return" in the upper right corner of shipping labels from other companies that I've received but I cant figure out how to apply that to ours. Any help would be appreciated
Our orders with core charges or handling fees import into the Products line within shipstation... (The fees are made in either additional fees section in products or from the plugin Advanced Dynamic Pricing for WooCommerce by Algol Plus.) So when we ...
Hi, I'm Ken with Christian Light,We ship educational materials all over the world. Some orders have several hundred different sku's of very similar items that could be grouped under one customs declaration. we did not realize SS had a limit of 100 cu...
Using the on_items_shipped webhook. Sometimes it works, sometimes it dont. Which is pretty convenient. example of the response (by curling the resource url): {"shipments":[],"total":0,"page":1,"pages":0} So, I guess I have to make a cron that just ru...
Hello All, I googled and tried everything to remove the customer's phone number from the 4x6 label and I can't automatically make that happen. I tried AfterShip, ShippingEasy, and EasyShipping, and for the past month, I've been using ShipStation. Eve...
Hello!I create all our orders manually (i.e. we're not integrated with an ecommerce store), and some of the customers to whom we ship regularly have their own UPS or FedEx accounts that we can use for billing. I'm looking for a quick & easy way to cr...
