So I've been chugging along for years now thinking I'd been doing
everything right because no carrier adjustments were showing up in my
account history and I'd never been alerted to any adjustments. WRONG. I
found out the hard way the other day that ...
I had a customer notice this so I figured I should pass it on to SS.
When you combine 2 eBay orders, the sales tax from both orders doesn't
combine correctly. Only the sales tax from the main order (the one you
combine to or "Remaining order") appear...
Some of my preset hotkeys aren't working. For example, I had CTRL + A
set to a regional rate box A. This used to override the default in the
browser which was "select all" (text). I had to clear my cache to try to
fix a different problem (may or may ...
V2 made this easy - there was a pane at the bottom and I added the
labels to the batch in the order in which I wanted them to print and
them printed the batch from the same screen.V3 has no similar
functionality and the labels print in seemingly rand...
not directed at you or anybody in particular. Just saying that all
angles need to be examined before a decision is made. I was surprised to
see how much more Shippo charges for USPS. Pirateship is the same as SS
but their platform isn't good for high...
Before anyone switches - check out the shipping rates charged by other
carriers and available features. I know additional fees sting and I'm
not happy about it, but some of them (Pirateship) aren't integrated as
smoothly with all platforms and some o...
something like 50% of UPS surepost packages are delivered by UPS anyway
and my guess is that the labels coming up without USPS tracking info on
them are packages that UPS intends to deliver themselves. At least that
was my first thought when I notice...
open a support case if you haven't already and supply pictures of the
box. this is the major drawback to using ShipStation's in house accounts
- you have to constantly monitor your carrier accounts for carrier
adjustments. I learned this the hard way...
I think it might be because I had 3 additional carrier accounts added. I
just deleted one and contacted support to ask why mine was $40. The
letter doesn't make it clear as to how the fee is calculated.