ShipStation Community

Amazon Saudi Arabia

Im looking to hopefully get amazon Saudi Arabia implemented into shipstation since this is not already in the system.

Has the default shipstation font changed for anyone else? And is there a way to change it back in the settings?If it's not just my computer acting weird, this seems like yet another example of a change driven by aesthetic rather than functional conce...

Have the ability to amend/customise "Return Reason" in the Returns Portal

Having the ability to customise/amend the "Return Reason" list in the Returns Portal would be great.As a business, I should be able to remove any options that don't suit me in the Returns Portal and free to customize reasons.

ShipStation and WooCommerce UPS questions

Hello,I have moved my business to another state and my online Woo Commerce website is still operating on the original setup in the old state, so the shipping rates in the checkout are not correct.I do have our original UPS account number entered into...

Notification or webhook or automation on Order put in Hold or specific Order Tag

Hi - my 3PL and I enjoy using Shipstation. My 3PL sometimes has to put an order on hold. I'd like to get an email or a webhook event when this happens. That is, I'm not in ShipStation daily, but when this event happens there is usually an action I ne...

Etsy is not connecting

Hello,For a few days my Etsy store has not been connecting. I get this error:An error occurred attempting to update orders: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.When I go to modify store connection and ...

API - Create an Order

I hope that somebody can help. I know that it is communicating because when I remove something required it lets me know something is missing. With everything valid though, I get no returned response and the order doesn't show up in ShipStation. Any i...

Consolidated shipping notification for USPS shipments with multiple packages

Does anybody know if there's a way to create a template that consolidates all tracking numbers for USPS shipments that contain multiple packages in a single email notification based on the order?Currently, ShipStation sends multiple, nearly identical...

Beware of cancelling an order that is combined in Shipstation

The V3 order combination feature is essentially useless due to the way it handles cancellations in whatever marketplace it is importing from. If we import order #1 and order #2 and combine them, then the customer requests to cancel order #1, shipstat...

Is it possible to tag new orders in ShipStation based on a Customer tag in Shopify

We have a few customers who regularly order from us and who need special services from our packing team. Is there a way to tag those customer records in Shopify and then create an automation or something in ShipStation so that any new orders from cus...

"Default Title" Appearing on shopify imported orders, previously hidden

Default title has started appearing on our shopify imported items (items that don't have a default variant.) Please let me know how this can be fixed on our store so that it goes back to how it listed products prior to this update. We are currently n...

Prices for shipping companies not linked

Hi,It would be great to customize shipping prices for companies not sharing the real shipping prices. GLS is registered but has no prices based on weight and size. With a table created by the account manager, mixing packages informations and destinat...

Live rates for Canada

I would like to be able to display live rates from my account on my shopify store for my customers. I am in Canada

DHL Economy

Hello,Do you know if DHL Economy will be available for France ?I saw that it was available in Germany and I don't understand why only express is linked in France... ?Thanks a lot, Pierre

GLS Manifest

Hello,Some important informations are not printed on the GLS labels (at least in France) : - contact name - references- company nameIs it planned for the next upgrade ? I reached GLS Support team and they told me to see with ShipStation dev team.Than...

Order numbers our of order after rolling over to 100,000

So our order numbers recently went from 5 digit to 6 digit because we just hit 100,000. Shipstation seems to be confused by this. When I sort them by order# within Shipstation it stops at 99,999 (top of the list) and order 100,000 is pushed to the bo...

Shipstation doesn't work with CloudFlare?!

Shipstation doesn't work with CloudFlare?! Whenever we enable bot mode on CloudFlare shipstation can't connect to our woocommerce/wordpress website....I asked chat for the ip's shipstation uses but they provided amazons json file https://ip-ranges.am...

Received 400 error in Dev Console when attempting to import orders from a csv

I'm trying to import orders from a csv from squarespace. When I attempt to upload, I get an error message that just says "error". Super unhelpful in determining what is wrong with the csv.When I press the button to upload my file, a 400 status code i...

Adult signature on UPS ground shipments is needed

USPS Getrate API call issues

I am having issues with the getrate API calls this hasn't been an issue until recently and it is exclusively for USPS. THe call I have been using for years is below.{ "carrierCode": "stamps_com", "serviceCode": "usps_priority_mail", "packageCode": "p...

Pack and Ship

Besides doing my own shipping for my store , can I do a pack and ship business with ShipStation for customers that come in to the store?

New to multi user - help with filtering certain orders to certain users

Been with shipstation for awhile - great - except the lack of customer service. They refuse to call me to help me set up our new workflow/automation which we didn't cover in onboarding because... we were not ready for it. You would think they would w...

Correct way to reship an order with V3

What is the correct method for reshipping a returned order using Shipstation V3?With V2 I simply click "Restore" on the existing shipment then create a new label. With V3 "Restoring" the order does not work because all products are removed from the o...

Unable to ship UPS Worldwide with ShipStation V2

Is anyone else still using V2 having an issue shipping UPS Worldwide?Since Monday I am getting the error "Object reference not set to an instance of an object." when trying to ship an order to an address that I have shipped to many times in the past....

Subscription changes

Recently SS increased their subscription cost which is understandable and was accepted. Then they quietly reduced the number of shipments allowed in that plan forcing you to upgrade. Is anyone else facing this same?

Putting "Do Not Return" on shipping label

We ship food products and cannot accept returns on packages. I've seen "Do Not Return" in the upper right corner of shipping labels from other companies that I've received but I cant figure out how to apply that to ours. Any help would be appreciated

Best practice for importing ShipStation orders into inventory management program

I've been reading the API docs (https://www.shipstation.com/docs/api/) but there are a few questions that I can't find answers to.I'd like my orders to flow from a web store, such as Shopify, into ShipStation. Then, I'd like to import the orders from...

Why does my Rate Browser just spin and spin and NO rates appear

Not sure why?

This page isn’t workingIf the problem continues, contact the site owner. HTTP ERROR 401

Hey guys, I am getting this error and Ship Station support has not been so helpful. Thinking of unsubscribing and moving on to a platform that supports etsy because most of my sales are from Etsy. Thought I make one last effort by posting here before...

HS Tariff Import from Shopify

Shipstation needs to start importing HS Tariff codes from Shopify. Given the new EU rules, this is now a critical feature request. I am considering cancelling my Shipstation account of almost 10 years over this issue alone. Shipping via Shopify direc...

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