Community Activity
Purchase Orders Premium Feature requires High Volume Plan only???
As a new, small e-commerce business who purchases inventory from a variety of suppliers, the purchase order features seemed to be the right fit since we integrate our inventory management through the 6 e-commerce marketplaces we sell on. I learned th...
Individually boxed Item
I would like to have an option to mark a product as an individual item. Each item ships in it's own box, so if 2 are ordered we need 2 shipping labels. Currently we have to go in an manually add the second package and correct the weights.
Insight / reports / raw data / Shipped orders - missing mark as tracked data
Insight / reports / raw data / Shipped orders - missing mark as tracked dataplease can the development team enhance the reports so that mark as tracked appears in the raw data / shipped orders report.We pay extra for every marked as shipped entry and...
Shipment Splitting Based on Weight, SKU, and (Maybe) Dimensions and LTL Shipments
Hey all, Our ShipStation rep asked me to post this idea here. I manage a young (less than 2 years old), fast-growing distribution company. We carry almost 200 different products and ship exclusively through UPS' parcel service. We recently discovered...
Target Plus Intergration
We are currently paying $400 / month with another vendor to ship our Target Plus orders. and their service team is overwhelmed with the new Target plus sellers onboarding and barely have time for us. When will shipstation intergrate with Target? huge...
Buyer Notes not printing any longer
We've been using Shipstation for almost 10 years and just recently the buyer notes no longer print. We did downgrade about a year ago but they were still printing on the packing slip. Now all of a sudden then won't print. The buyer notes are properly...
Reporting Flexibility
I own a single product business and the product has 3 different variations with standard, custom, wholesale. These are differentiated by tags in my orders and I track our inventory based on what is shipped out based on the Ship Date. I'm looking for ...
Error updating credit card in shipstation and stamps.com
Error updating credit card in shipstation and stamps.com. Any ideas how to fix? Error received from Stamps dot com while updating the payment method, System.Web.Services.Protocols.SoapException: Tenant registration already exists.; 1002614046 is alre...
Timeline to fix USPS SCAN Form/End-of-Day Forms ?
It appears that ShipStation is aware of an issue regarding degraded service with USPS, not being able to print SCAN forms. Given that it's now Monday after the busy holiday weekend, can the support team speculate as to when we can expect this to come...
Preferred Allocation Location
Hello,I wanted to share a feature request that may benefit other users as well, especially those using ShipStation as a hybrid Order Fulfillment and Warehouse Management solution.Here’s a quick summary of the use case:I manage hundreds of SKUs stored...
Exceptional Customer Service!
I would like to take a moment to recognize Roy T. for the outstanding customer service he provided today.I have a small business on Etsy and have done all my shipping through ShipStation over the last several years. I encountered an issue with the im...
Amazon Import Error
I'm trying to import my orders and I am suddenly getting an error stating "An error occurred attempting to update orders: Object reference not set to an instance of an object." Please advise.
Error when using canada post via shipstation carrier
Anyone getting this error: The Contract Number {0} is not associated to the Mailed on Behalf of Customer Number in the CPC accounting system for the mailing date entered. (Generic, Carrier Error Code: 1702). The Contract Number {0} is not associated ...
Customs declaration available to edit harmonization code or HS code after a label has been shipped
It would be very helpful if your developers would assist their customers (us) with being able to reproduce an electronic customs declaration so that we can correct an error such as an international HS code, especially since customs in Ireland for exa...
Ship by Date Custom Filter Option
In awaiting shipment orders the filters on the Ship by Date are very difficult to use. Could you please just mimic the same filter options you have for Order Date for Ship by Date. At a very minimum having the custom option would be great. As often I...
Resolved! Am I missing Something?
What happened to the Log In button? I have searched the entire page. Am I just not seeing it?
Shipstation took my money and don't have an ETA on when they will resolve this issue
I tried to create + print a FedEx overnight shipping label for a manual order. I clicked on that button and it removed the funds from my account. After clicking on that button, nothing would happen. And when I went to that print icon in the app to pr...
"Shipping" automation for eProducts and will-call
We have 2 similar, common scenarios for which I can't currently create ShipStation Automation Rules.1. eProducts: eBooks, video workshops, etc. People can order them from our connected store, and the orders sync to ShipStation. The deliverable is dat...
Amazon Connection
We have used shipstation for some time but it appears the connection linking it to amazon went down yesterday and seems to have not been resolved for us?I have deleted the account and reconnected. Removed permission on amazon and then added a new sto...
Multi-Package Reporting
Our business has 4-5 shipping boxes and when we enter product/packages into ShipStation it cannot separate out the packaging size from the Multi-Package. I'm currently having to manually go into EVERY order and relabel the corresponding box sizes. We...
Include account identifier in Webhook
Hello! I'm new to ShipStation but not API integrations. I'm working with a client to track fulfillments and so using webhooks to ping my endpoint, however, there doesn't seem to be any kind of identifier for which account and/or store sent the webhoo...
Enabling hotkey configurations from the help/hotkeys menu
Hey all! I just think it would be convenient and less confusing to be able to modify shipstation hotkeys from the help/hotkeys menu. I mean it already has a button saying you can apply changes, but you can't even make changes in that menu so... Hope ...
Email allerts for store disconnections
I recently had a store disconnection with Amazon that almost caused my Amazon store to be deactivated. We all know Amazon doesn't play when it comes to late shipments! The problem is I didn't know my store was disconnected. It would be very helpful i...
Ship By Business Date
Hi,Amazon start flagging sellers who ship by according to the business customers preference. Would be great is ship station (like amazon seller central does) add this feature so we can keep shipping through direct. Thanks
Shipment Activity should default to show today's date first
We use the Order Page's Shipment Activity to see when automations processed, shipping labels were printed, batches were made, orders cancelled & by who. Right now when the dropdown is expanded, the oldest date is at the top - so if there are a lot of...
Order Summary Report
I would like to request that the Order Summary report include the Order custom field information.
Display Store available quantity on the storefront
Hi Team,I hope you are all doing well!We are currently using Amazon Inventory for fulfilling our orders and have set up auto rules to designate the fulfillment center as Amazon Inventory. However, we often find ourselves needing to open each order in...
Add carrier "Spee Dee Delivery" to Marked as Shipped Option
We often ship products via Spee Dee Delviery in the Midwest. Is there a way to add Spee Dee Delivery to your Marked as Shipped carrier options?https://speedeedelivery.com/track-a-shipment/
Resolved! Cancellation Refund
Hello -I'm having a similar problem to a previous post:https://community.shipstation.com/t5/ShipStation-Features/Cancellation-Refund/m-p/27192I put a balance of $50 when I signed up for the free trial and linked my newly formed etsy shop. I just don'...
Fed Ex International -- won't process shipment
I'm trying to send a package to our customer in Canada via FedEx International Economy. Only the popup appears "purchasing label" but nothing happens after that. Shipment does not get processed at all. Has anyone else experienced a disconnect between...
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