ShipStation Community

V3 printing blank labels? Anyone else?

Since the change to V3 my Dymo label has been spitting out blank labels in between printed labels. Anyone else having that issue?

April Ship and Sip Recap: An Ecommerce Makeover for Bulk Candy Store

feature request

Is it possible for different shippers on my account to have their own preference for label size? I switched to zebra printing but many of my drop shippers use full size paper and like to see the packing slip.

UPS recurring charge

Hi I pay for recurring weekly UPS pickup, however I had to reach out to Shipstation to see how much I am paying. It took a few weeks, multiple emails and phone calls to find the answer. It would be really nice to have that information somewhere in my...

No restore order feature?? Have to MANUALLY type in orders now? What in the world?

I'm so angry about this update. I've not enjoyed the new version since it came out and refused to work with it so we kept the old version going until we were forced to transfer to the new version recently. Everything about the new version bothers me ...

Feature request - Automate Multi-Package dimensions / package set.

There is already a feature that lets us automate package dimensions based on criteria set. We should be able to define MULTIPLE packages or at least pick from saved Multi-Package sets to automate this feature as well.In our case, we ship using our ow...

Transportation management

It would be great if ShipStation could scrape the carriers I have set up, to select the best shipping rate to use for an order. It would save a lot of fulfillment time if the best option was served up instead of having to search for it.

Updates to Data Fields in Shipped Orders via CSV File

We would like to be able to upload a document that would change specific data fields on multiple shipment numbers after an order has been shipped. For example, we use the "to buyer" field in "order notes" to designate the specific fulfillment center ...

Incorrect "Total Paid" after order edited in marketplace

I have an order that was placed through Shopify for one item. I edited the order in Shopify to remove that item and add a different one. Once the order was synced to ShipStation I still have the "qty 0" lineitem for the item that was removed (a separ...

UPCs won't scan correctly during scan to verify + print

Can't imagine how this has no answers on the FAQs but I guess that's alright, having to pay for services and then having very basic features like this break on you. I guess whoever was rolling out V3 didn't think it was a good idea to give the produc...

What does changing the "Ship Date" in shipstation do?

What does changing the "Ship Date" do?It doesn't change the Etsy "Ship Date" like it should

Write back a tracking number to Magento DB

Hello! When customers create a shipping return label via our branded Shipstation Return page (https://track.shipstation.com/f/r/k/Cot58e11h4eN9bTs0MPMl%2FQdxnxV7eHQtSm7%2BHvfhO0%3D), we would like to have that return label tracking number written bac...

Shipstation alternatives

I've seen a few posts talking about switching, but not a lot of suggestions, so maybe people can post here on what they have or are thinking of switching to.I'd like to switch and not support a company that treats it's customers like this, but I have...

Split orders

This is horrible for anyone who splits orders. First, it doesn't allow me at all to split orders for multiple address shipments from Woocommerce, which has been a big problem for me but at least I could work around with Shipstation and split the orde...

How to bold quantities greater than 1 on packing slips

Does anyone know if it is possible to bold the quantities on the packing slip IF the quantity of an item is greater than one? this is our current HTML in the "Order Items" section of the template: [Sku][Item Title] [Item Options][Unit Price][Quantity...

Problems when combining with partially shipped order

I have an order that was previously split and partially shipped. So this order has one shipped shipment and one unshipped shipment. I needed to add an item to the unshipped half. I created a new order and then combined this new order with the unshipp...

Shipping calculator has lost a key functionality

I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window...

New Version - How to tell if someone opened tracking email

In the past we could always tell if someone opened their tracking email - now all we see is "Sent" and in the past you could click on this word and it would show you if the link was clicked on and viewed - nowhere can we find this feature that we fin...

Orders stuck in Pending Fulfillment

Within SS I sent 2 orders to Amazon FBA. Amazon has had the orders for 5 days now, and still not fulfilled them. So, within SS, I canceled the fulfillment. An hour later, I checked on Amazon, and indeed the orders are canceled on their end (so, that'...

Address Validation Failed

I received an error message when trying to ship a package from the USA to Ñuñoa, Santiago in Chile. "Address Validation Failed, We weren't able to validate this address. This may cause delays in your delivery." I contacted the intended recipient and ...

Can we please get a real bug report system?

This is NOT a real bug report system. Everyone is reporting bugs in what is effectively a "feature request" discussion board! This is crazy. There are a TON of bugs with V3. Why hasn't a REAL bug reporting system been set up to handle V3 yet? This is...

End of Day Print uses wrong printer the FIRST time.

When printing an End of Day form, if the default printer selected is the wrong one & it is changed to the correct printer, the print still happens with the originally selected printer the first time you print (which means I end up printing a junk End...

Label cancelled notification pop up box to go away

We have a lot of Amazon orders that we have to cancel from ship station. When we cancel not only is there a pop up box asking if we want to cancel, this other pop up box needs to be selected. It should disappear by default after a second or two. The ...

Order details does not indicate if order has been added to a batch

When I open an order in V3 the 'Add to Batch' button at the top does not indicate when the order has been added to a batch. In V2 this button would show the batch number, but also allow me to click it to assign a different batch. In V3 there does not...

split orders need to show product values

When orders are split, the product values do not show, so the only way to determine how much insurance coverage to get is to go back into my e-commerce app, search for the order, manually add up the values of the products, then return to ShipStation ...

New store - Not able to connect to Amazon

Any one else having an issue connecting there shipstation to Amazon , i keep getting this error code : Something went wrongThis Developer is not currently eligible for new authorizations.Error Code: MD9000 Yes i opened a live chat and the rep said it...

Re-enable V2 already

There are so many complaints about V3 and customers are using your forums to discuss switching to various competitors. Maybe it's time to allow going back to V2 while the problems are fixed in V3?

i think bugs on New Layout

i tried the new layout I like but few bug doesn't show when the other shipper ship and it doesn't detect the Dymo scale so i went back to the old layout hope it get fixed before the new layout get forced out to use itanyone else have the problem?

Implement webhook

I am trying to implement webhook payloads. I want to know more details of fields for following data. Sample data for webhook payloads is given in the following URL: URL: https://help.shipstation.com/hc/en-us/articles/360025856252#UUID-1a4971f4-8fb5-f...

How to export last year data from Dashboard

Hi Team, I tried to export last year data from dashboard facing undefined error.I have attached screenshot for your reference.Can you please help me.Thank You.