Welcome to the ShipStation Community!

Connect with other ShipStation users, learn from each others' experiences, and find solutions to both common and complex business problems!

cancel
Showing results for 
Search instead for 
Did you mean: 
5752 Members
58 Online
19289 Posts

Community Activity

Integrating Amazon

I am trying to connect ShipStation to Amazon. I ma getting a message back from Amazon that I do not have permission to view the page. Does anyone know which permissions I need on Amazon to make the connection

BrianC63 by First-timer
  • 13 Views
  • 0 replies
  • 0 kudos

Automation Based on Inventory Levels

Is there a way to have an order that comes in based on inventory levels gets automatically assigned to a user. This way if there is an abundance of stock on the shelf as soon as the orders come in the fulfillment center then just pulls the item and s...

Fit2ride by First-timer
  • 41 Views
  • 0 replies
  • 0 kudos

Scan To Print Feature -Slow to Generate Label

We just switched to the Scan To Print feature on shipstation. We like the new work flow with this feature, but noticed it takes on average about 6.5 seconds after scanning the ship barcode before the printer starts generating a label. Is this normal ...

New Rates

Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they ha...

r_hudson by Contributor
  • 48 Views
  • 0 replies
  • 0 kudos

Track inventory on raw material

We are a make to order firm with 5000 sellable end items that we don't stock. We pull inventory and modify from 90 base products that we keep in stock (and don't sell). I'd like Shipstation to allow us to sell the end items that have zero inventory o...

erics11 by First-timer
  • 58 Views
  • 0 replies
  • 0 kudos

Rates

It would help minimize the number of calls per customer order if the '/shipments/getrates' API method supported accepting multiple carrier codes (for example, as a comma-separated list), or even a special value to return all carriers (for example, '*...

vikram by New Contributor
  • 38 Views
  • 0 replies
  • 0 kudos

Adding a grand total caluclation to packing slips

Hi,We're currently making some changes to our packing slip, and are struggling to add a grand total which shows the correct value. We are using the default field replacements for 'items total' and 'Tax', however we would like to then display 'Grand T...

Andrewb by New Contributor
  • 75 Views
  • 0 replies
  • 0 kudos

Invoice for Added Funds ?

Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction ...

ssebti by New Contributor
  • 83 Views
  • 0 replies
  • 0 kudos

Payment Method Error

Please help!I took some months away from work due to a family emergency and a payment bounced. I seem to have then been bumped down to a "Trial." Now that I'm trying to get back to work, I've been trying to update my account to the Bronze Tier and ev...

Screenshot 2024-03-11 at 10.13.55 AM.png

Royal Mail Shipping Down 3 days now!

Just wondering if anyone else is having a problem with shipstation using Royal Mail and getting NOT FOR SHIPPING all over the labels since Friday?I spoke to Shipstation support on Friday who said multiple customers have the same issue but they have n...

vz2024 by First-timer
  • 80 Views
  • 0 replies
  • 0 kudos

Returns/RMA Order API Needed

We are a development partner and many of our Clients have requested the ability to import Returns/RMAs from ShipStation to other 3rd party systems. For example, when Items from an Order are returned in ShipStation, we need to be able to import that d...

glyons by First-timer
  • 89 Views
  • 0 replies
  • 0 kudos

CN23 document missing from Royal Mail labels

I've raised this with support but they are taking ages to get back and I can't work without this resolved. Hoping maybe someone here as come across this and found a fix. As the subject says, the CN23 documents are missing in my international Royal Ma...

Shipstation Removes 'Best Rate' feature

Having been a loyal ShipStation customer for 5 years I quickly set about porting my account to my new company and setting up ShipStation to integrate with a division of their business. It's been a game changer and 2023 was a solid year of growth both...

Estimated Delivery Date

Been using Shipstation for years. Recently they changed the order detail form. Before, this form always showed the estimated delivery date, which is really important for us. Now, it is gone. Shipstation support person said that "development" would be...

Custom Template HTML Table Errors

Hey, all. I'm trying to create a custom packing slip for my company with instructions on it that are repeated further down the page. Right now, the text is just a table with stylings to make it look like plaintext. Reusing the table gives me "An erro...

Bundle Product sorting issue in batch

If you work with bundles product, you'll find that when you begin to process a batch of orders, sorting Alphabetically for packing does not work. It will have all the bundled products first (but not alphabetically) and then the simple products (alpha...

Shipments in "Limbo"

Hello,So our company has our own UPS account. We recently disabled UPS by shipstation. Now when I go into shipments to check for limbo orders, any shipment that was in transit that shipped through UPS by shipstation is now showing up as limbo, but wh...

Shay by New Contributor
  • 135 Views
  • 0 replies
  • 0 kudos
Getting Started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the ShipStation Community.

Latest from our Blog

ShipStation Release Notes (1/26 - 2/2)

This update includes several carrier fixes and feature enhancements such as better support for metric weights and improved chat support. Improvements Features Packing Slips - Packing Slips configured ...

1 Comments

ShipStation Release Notes (1/12 - 1/19)

This release introduces some new features and updates to make your experience smoother and improve how things work on mobile. Improvements Features Order Details: As of January 11, 2024, accounts outs...

0 Comments

ShipStation Release Notes 01/05

We start the new year with some improvements to product management and some minor bug fixes. Improvements Features Address Verification - We disabled address verification auto-correction for non-US ad...

0 Comments