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Connect with other ShipStation users, learn from each others' experiences, and find solutions to both common and complex business problems!

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5081 Members
154 Online
18355 Posts

Community Activity

Color Choice for Multiple Items in an Order

Shipstation highlights multiple item quantities with a yellow box. When I first started with Shipstation, it was a red box, which is way more noticeable. The yellow is very bland, and we've had issues with missing the correct quantity. We need a more...

ReesaB by First-timer
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  • 0 kudos

USPS tracking number when shipments are exported

Have been trying to export shipments with all the tracking numbers between different carriers. For some reason, USPS tracking numbers show up all the same even if the actually tracking number we see on shipstation are different.Anybody know how to fi...

sales187 by New Contributor
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Custom Packing Slip with url image

Hi there,I am having an issue with a packing slip template. For each order we create 2 packing slips, one for the customer and one for the shop. We've set up the one for the shop to have a url image displayed in the bottom corner. The image is a tabl...

andrew1 by First-timer
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Editing Customs Forms after a package has been shipped

HOW IS THIS NOT POSSIBLE? Today I was contacted by a customer who said that we'd put the wrong amount in the customs info. He has to pay VAT on his end, so it's an important error to fix. All i need to do to fix it is send UPS an updated customs form...

LWC by First-timer
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  • 1 kudos

Shipments Custom Export

When viewing my shipments on shipstation.com desktop, i can't export all the data for my shipments at once. When creating a custom export, the option to include my Shipment Number isn't available. However, it is available when customizing my columns ...

Email Automation of Label/Packing Slip PDF

Hello, we will be using several ship from locations. Those locations will not be be direct users of Shipstation, so we intend for them to rely on email notification w/ attached PDF label and packingslip to fulfill their orders. Each Ship From Locatio...

Guzzi by New Contributor
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Split Shipment Filter For Reporting

ShipStation Support suggested there's no native way to filter shipments screen to only show orders that were split into multiple shipments. With how costly split shipments can be to a business and the feature recently receiving alot of "enhancement",...

KGStaff by First-timer
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Different Size/Weight for Returns

When including a return label with an outgoing shipment, it would be great to have the ability to select a different package size/weight than the outgoing package. For example, our at-home test kit has a large 2 pound outgoing box, but customers retu...

OpenCart orders not importing and bug

I connected my OpenCart store to my ShipStation account. My orders were not importing properly. Tech support was not able to help. While I was waiting to hear from senior tech support, I found the problem. I'm making this post so that it might help o...

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OC_3x by First-timer
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Flip 8.5x11" labels

We use sticker paper labels for 8.5x11" format and the only default is the label at the top. For our more common workflow, we use them printed at the bottom, so incorporating ShipStation into our company is causing more work as we have to create the ...

abe117 by First-timer
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EMail not working

We have been getting lots of reports from our customers that they are not receiving email notificaitons with tracking information. We finally got around to testing this and confirmed. We are currently integrated with:Amazon, Walmart, Woocommerce and ...

tremmert by Occasional Contributor
  • 3 replies
  • 1 kudos

GlobalPost Standard Intl DIM pricing

Just an FYI as this is not posted anywhere on Global Post, Stamps, or Shipstation."GlobalPost Standard Intl" is now charging by DIM weight for small packages. There is no minimum size, ALL packages will be priced by size. And their pricing is outrage...

sales436 by Occasional Contributor
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Product Images Not Working

Good morning,Simple problem that is destroying my brain.In searching the communities, it seems like others have had challenges. I have tried other suggestions that people have made in those posts with no luck.Here's what I want to do.I created a prod...

HBC by New Contributor
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Missing Tags on Scan Orders screen

Hi Shipstation:I wish there was a way to view any tags added to an order on the Scan to VErify \ Scan to Print screen.We use tags like:Fragile, Multiple Items, Insurance Required, Include Free Item, etc. These tags are visible on the orders screen wh...

toysheik by Occasional Contributor
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  • 2 kudos

AI Voice Agent Connect To ShipStation

I've successfully hooked up my customer's ShipStation account to my AI Voice Agent! Now calls that come in can have access to order data in real time! No more paying for unreliable phone support people.I'll record a phone call and post it hear if any...

Getting Started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the ShipStation Community.

Starting 4/7/23 we will be temporarily turning off Pre-Moderation in the community while we are working on the platform. We will update this message when it is turned back on for everyone.

Latest from our Blog

ShipStation Improvements and Bug Fixes (Nov 17 - 24)

This brief round of Release Notes focuses on a handful of bug fixes for the ShipStation interface as well as a few carriers and selling channels. Bug Fixes Features Rate Calculator via toolbar - From ...


ShipStation Release Notes 11/3 - 11/10

Improvements Features Bring Your Own Stamps.com Account: You can now add your own Stamps.com account to ShipStation without adding a USPS from ShipStation account first. Previously, you would need to ...


ShipStation Release Notes 10/20 - 10/27

Improvements Features GlobalPost Container Labels allow page rows up to 50 or 100: We now support displaying 50 and 100 shipments on the Shipments > End of Day > Container Labels > Eligible Shipments ...


ShipStation Release Notes 10/6 - 10/13

This round of releases includes updates to the Rate Browser, Order Details screen, and fixes for many integrations. Improvements Features Compare Rates - We have released the new Rate Browser to all U...