ShipStation Community

HTML codling

Hello,Does anyone know how I can find someone to write HTML code? I want to customize my second label. Right now it is a packing list and I need more of a receipt for internal use. ShipStation Help says it can be done, but they don't help with this. ...

Ability to filter what comes comes into Shipstation from WooCommerce

I currently use woocommerce with Shipstation and from time to time I have to refund an order. Whenever I do this, I then have to Cancel the order in ShipStation. It would be good if I could set status filters in ShipStation where I only pull in certa...

UPS 50 CENTS "PROMO"

Come on.. everytime i click on an order, and then go back I get the pop up again.. fix it man

email notification for returns

i would love to see an ability to get an email notification when a return shipment hits the mailstream

Wordpress with no shopping cart

I have a client that wants to offer a thank you shopping page on their wordpress site. All items are free and their customers are shopping for a thank you gift then entering their shipping address. Any ideas on how I can connect such a page to shipst...

New User - Error Message

Hello. I'm a new user of ShipStation and I get the following error message when trying to print a shipping label."There was a problem with the request in its current state. (400, b78e6437-d117-4a47-9354-98830dd00f28)"I don't know what that means and ...

Can the Gift Note text be sent to the right location in the Order Notes?

Hello! I was advised to share this here after chatting with Ship Station support. When we get orders that have gift notes, the note appears in the Customer field with some other data. We then have to copy and paste the gift note into the This is a Gi...

Shipping prices not importing from Ebay... Anyone else have this issue?

So I've taken this up with shipstation (who has not updated my ticket in almost 2 weeks... Amazing service).. But our eBay store and eBay only will not load shipping prices, it shows everything at $0.00. Strangely enough it shows the total with shipp...

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

We lost over $300 for missing commercial invoices !

We use shipstation/UPS to ship orders to USA, and we found 6 large parcels were returned by UPS, because of no invoices. (we shipped over 100 parcels to USA, only a few returned to us.)We did not get any notice from shipstation when we printed the sh...

Packing slip border box for text

Hi, I'm new to ShipStation and I'm trying to print the return policy in the packing slip footer with a border box. I tried with the following code and no border box appears. Spoiler (Highlight to read) Return Policy Return Policy I don't know why it...

Get Help Button

When I click the " help" button from the dashboard screen it just routes back to the dashboard after showing an error. {"Errors":[{"Message":"Unable to sign into zendesk with an unverified email","ErrorContext":null,"Code":"Unknown","Level":"Error"}]...

Shipment Notification

When we ship orders our marketplace is only getting notified about 50% of the time.. How do we fix this?

Shipstation Connect bug on MacOS

Today, Shipstation Connect started to refuse legitimate logins. After reinstalling on the advice of Support, it did accept the login, but failed to work. If you are having the same problem, the solution is to refuse to accept the helper that it is tr...

Postcode ranges...

Hey everyone! We use a really specific local courier, that only delivers to a set number of postcodes... For example, they deliver to BS3 1XX but they do not deliver to BS31 1XX... This makes it tricky to write an automation rule, as if I write 'Post...

Standalone USPS connections

USPS wants us to use a standalone account, not the reseller account.If this can't be done with Shipstation, we will have to move to different software.

Your customer is HORRIFICl

WHY IS IT SO HARD TO GET IN CONTACT WITH SUPPORT. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD DEALING WITH A COMPANY. I HAVE HAD SOME FRADULENT CHARGES ON MY ACCOUNT BY UPS AND HAVE NOT BEEN ABLE TO SPEAK WITH ANYONE!!

Adding inventory after shipments

We recently received inventory, but it did not get added before shipments were processed. We'd like to still document proper inventory, but I think it might be too late. for example, we received 300 books. They were not added to inventory, but 230 we...

FIX IT... It's monday

Creating a Return Label - Does it auto refund order total or just creates a return label?

I think I know the answer but just wanted to double check before I do it. I am allowing a previous order (3 weeks ago) to return an item but have agreed for only a partial refund as it's a custom order. When I select "Create Return" on the orders pag...

Error message when closing USPS shipments

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planni...

September Ship and Sip: Recap Video

Hello all, Yesterday was our September Ship and Sip where we talked to Kim Wren from SkuVault, Amber Friedeck co-founder republic promos, and Missy Haese with republic promos. If you weren't able to join, we hope you will enjoy the video recap of the...

add a metafiled, or a note, or a flag, or a field to have origin location correctly reported in shop

I have 4 warehouses, and using shipstation to allocate orders i CAN'T to see ANYWHERE the information about origin location. Also in shopify dashboard is wrong. There is no way to add a field, or a custom note on that order. So i don't know how to ke...

Automation rule for insurance.

We set up an automation rule to assign a specific order to include "Carrier Insurance" and were expecting it to assign the correct value of shipment amount. Well, sadly 2 shipments were damaged and we have NO coverage So it seems that yes, it does as...

Show Box Size on Packing Slip?

Hello! We have many different product combinations, which results in many different shipping box sizes for our packing department to choose from when preparing shipments. I'm wondering if there's a way for us to help our packing department by showing...

Shipping Account changing when new service is selected

We have 35+ warehouses shipping orders each with their own shipping account with default service, package and the shipping account to match the assigned warehouse. When the warehouse packs the order they may change service based on the actual box siz...

Sorting is not working on order search page

Sorting by age is not working on search result page. Anyone else is experiencing this issue?

Shipstation adds 1 lb shipment

Are any of you having trouble with Shipstation adding weight to the weight you enter when shipping a parcel?UPS is virtually our sole carrier and the only carrier we have integrated with Shipstation. We started noticing that the quoted price on Ships...

PRINTERS WON'T SYNC

My printers will not link to ship station. Not my zebra or HP. It was fine first off this morning and it then dumped them and is not allowing me to reattach them. Is anybody else experiencing this problem this morning?

Custom Packing Slip footer issue

Hello Shipstation community,I have created a custom packing slip that displays nicely when you print a single slip.However my footer disappear when I am batch printing packing slip.The link below is the code, plus an image of the glitch. In the image...