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Connect with other ShipStation users, learn from each others' experiences, and find solutions to both common and complex business problems!

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2906 Members
110 Online
13594 Posts

Community Activity

HTML codling

Hello,Does anyone know how I can find someone to write HTML code? I want to customize my second label. Right now it is a packing list and I need more of a receipt for internal use. ShipStation Help says it can be done, but they don't help with this. ...

Wordpress with no shopping cart

I have a client that wants to offer a thank you shopping page on their wordpress site. All items are free and their customers are shopping for a thank you gift then entering their shipping address. Any ideas on how I can connect such a page to shipst...

DebZ by New Contributor
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New User - Error Message

Hello. I'm a new user of ShipStation and I get the following error message when trying to print a shipping label."There was a problem with the request in its current state. (400, b78e6437-d117-4a47-9354-98830dd00f28)"I don't know what that means and ...

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

Image 2022-09-27 at 7.46.16 PM.jpeg ss import line 11.jpeg Image 2022-09-27 at 7.46.16 PM.jpeg
teamLA by Occasional Contributor
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Packing slip border box for text

Hi, I'm new to ShipStation and I'm trying to print the return policy in the packing slip footer with a border box. I tried with the following code and no border box appears. Spoiler (Highlight to read) Return Policy Return Policy I don't know why it...

Get Help Button

When I click the " help" button from the dashboard screen it just routes back to the dashboard after showing an error. {"Errors":[{"Message":"Unable to sign into zendesk with an unverified email","ErrorContext":null,"Code":"Unknown","Level":"Error"}]...

TopEX by First-timer
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  • 1 replies
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Shipstation Connect bug on MacOS

Today, Shipstation Connect started to refuse legitimate logins. After reinstalling on the advice of Support, it did accept the login, but failed to work. If you are having the same problem, the solution is to refuse to accept the helper that it is tr...

Shipster by Contributor
  • 127 Views
  • 2 replies
  • 1 kudos

Postcode ranges...

Hey everyone! We use a really specific local courier, that only delivers to a set number of postcodes... For example, they deliver to BS3 1XX but they do not deliver to BS31 1XX... This makes it tricky to write an automation rule, as if I write 'Post...

jbwogan by New Contributor
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Standalone USPS connections

USPS wants us to use a standalone account, not the reseller account.If this can't be done with Shipstation, we will have to move to different software.

steve27 by New Contributor
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Your customer is HORRIFICl

WHY IS IT SO HARD TO GET IN CONTACT WITH SUPPORT. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD DEALING WITH A COMPANY. I HAVE HAD SOME FRADULENT CHARGES ON MY ACCOUNT BY UPS AND HAVE NOT BEEN ABLE TO SPEAK WITH ANYONE!!

tweezy79 by First-timer
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Adding inventory after shipments

We recently received inventory, but it did not get added before shipments were processed. We'd like to still document proper inventory, but I think it might be too late. for example, we received 300 books. They were not added to inventory, but 230 we...

cphipps by New Contributor
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  • 1 replies
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Error message when closing USPS shipments

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planni...

Screen Shot 2022-09-16 at 1.13.55 PM.png

September Ship and Sip: Recap Video

Hello all, Yesterday was our September Ship and Sip where we talked to Kim Wren from SkuVault, Amber Friedeck co-founder republic promos, and Missy Haese with republic promos. If you weren't able to join, we hope you will enjoy the video recap of the...

Automation rule for insurance.

We set up an automation rule to assign a specific order to include "Carrier Insurance" and were expecting it to assign the correct value of shipment amount. Well, sadly 2 shipments were damaged and we have NO coverage So it seems that yes, it does as...

NEV by Occasional Contributor
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  • 1 replies
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Show Box Size on Packing Slip?

Hello! We have many different product combinations, which results in many different shipping box sizes for our packing department to choose from when preparing shipments. I'm wondering if there's a way for us to help our packing department by showing...

Crema by First-timer
  • 105 Views
  • 1 replies
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Shipstation adds 1 lb shipment

Are any of you having trouble with Shipstation adding weight to the weight you enter when shipping a parcel?UPS is virtually our sole carrier and the only carrier we have integrated with Shipstation. We started noticing that the quoted price on Ships...

PRINTERS WON'T SYNC

My printers will not link to ship station. Not my zebra or HP. It was fine first off this morning and it then dumped them and is not allowing me to reattach them. Is anybody else experiencing this problem this morning?

Custom Packing Slip footer issue

Hello Shipstation community,I have created a custom packing slip that displays nicely when you print a single slip.However my footer disappear when I am batch printing packing slip.The link below is the code, plus an image of the glitch. In the image...

Adil78 by New Contributor
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Getting Started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the ShipStation Community.

Announcements
Important update about USPS Surcharges: Read more about USPS Surcharges for April 2022 here!

Latest from our Blog

ShipStation Release Notes, September 9 - September 16

This round of Release Notes features improvements to the ShipStation UI as well as several bug fixes for store and international carrier integrations. Improvements Features Filter Orders drop-down in ...

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ShipStation Release Notes, August 22 - September 2

Improvements Features Reports - Run Report 500 Error: We now have an informative error message instructing you to choose a smaller date range / data set or to use the CSV export option when report gen...

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