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6783 Members
86 Online
21412 Posts

Community Activity

Customer notes on packing slip

Customer notes on order need to be printed on packing slip. After many convos with ship station agents I am told that the customer notes they imput at checkout are not able to be printed on the packing slip. I can see them on the dashboard but they a...

tharper by First-timer
  • 18 Views
  • 0 replies
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Notes from Buyer - Shopify Importing

This issue has been brought up a couple times and has unfortunately not been fixed. It has to do with how the 'Notes from Buyer' field is imported from Shopify orders. After creating support tickets with both companies and receiving messages from Sho...

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KerryCG by First-timer
  • 38 Views
  • 2 replies
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Fix Etsy Connectivity Issues

Shipstation integrates with Etsy. However, there are intermittent connection issues. This is a problem because when we mark orders are shipped, if the connection fails, those orders are not marked as shipped in Etsy. So we need to monitor daily for a...

WooCommerce Error 1014

An error occurred attempting to update orders: error code: 1014I am getting the above error on my account. I have tried multiple times to reauthenticate and it won't work. I have tried pretty much everything and I am having a hard time getting a resp...

USPS holiday rate increase

Shopify USPS rate are currently 30+ cents cheaper than Shipstation. I spoke with Shopify support and they will not be increasing rates.Shipstation needs to follow suit if they want to remain at least comparable in rates.

sales436 by Contributor
  • 126 Views
  • 1 replies
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Only syncing specific orders

Our website is global, and we have a distribution center in the US and Canada. So we have two ShipStation accounts. Is there a way to integrate the website to the Canadian ShipStation, but filter it so only orders with a ship to country of Canada are...

Neo2024 by First-timer
  • 105 Views
  • 0 replies
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Shopify live rates for drop ship location

Hello All,I've been using shipstation for years, but am new to the Shopify integration. I'm having trouble with getting correct live rates for a drop ship warehouse we use that is 3 time zones away and ships heavy product. Support has indicated that ...

SILCO by New Contributor
  • 124 Views
  • 1 replies
  • 0 kudos

Ohaus | A Scale That Works!

I wanted to post this as I had not found any help from posts in finding a scale that would work with ShipStation. Or from ShipStation themselves frankly.After much searching, we found and are using the Ohaus Courier 7000 i-C71M15R 15kg scale. And it ...

david31 by New Contributor
  • 146 Views
  • 1 replies
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the new amazon shipping carrier

Amazon shipping, (not buy shipping) is integrated into shipstation now and we tried using it for the past ten days with wildly erratic rates that did not match what other tools showed.Is anyone here using amazon shipping carrier? Are the rates the sa...

ShipStation getting a kickback for UPS Ground Saver?

Your software constantly suggests to use Ground Saver and indicates it's the cheapest option. This is false. I have had dozens of packages where regular UPS Ground is cheaper than Ground Saver.So what is this? A scam to get more kick backs? or sloppy...

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kedllc by New Contributor
  • 218 Views
  • 2 replies
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Please remove very old IN TRANSIT orders!

I have a weird issue where my In Transit filter suddenly stopped working on 9/27. Then I hit the Clear Filter button to see them again. Then I am now seeing stuff that is nearly 2 years old in here. Can we PLEASE have a way to Change Status on these ...

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Error loading shipstation

Cannot get into ShipStation again, tried three browsers, similar to last Thursdays 9/26/24 outageError Details:Request failed with status code 504. Url was /sellerRequest failed with status code 504. Url was /seller/packagetypesRequest failed with st...

HeKeyCo by New Contributor
  • 300 Views
  • 6 replies
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Holiday "Surcharge" aka postal office gouging

So i got notice that pirate ship is going to eat those fees and not charge their customers. Any chance stamps/shipstation does this? I already use pirate ship for 3 of my marketplaces, i might just keep expanding if the only perk is getting charged m...

jardon1 by Occasional Contributor
  • 138 Views
  • 0 replies
  • 1 kudos

Split Shipment

When an order is split into 1 or 2 or 3, then later you think it was a mistake, there should be an option to reverse back the order to its original.

HP by New Contributor
  • 123 Views
  • 1 replies
  • 0 kudos

shipstation connect logs out and will not start

WTF "SHIP"STATION this is ridiculous. No one logged me out but ShipStation crashed. Now Connect will not start! This happens far to often for us to pay for. For every minute down we should get a credit of a dollar. That might speed up fixes on your e...

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Latest from our Blog

New Reship Feature Beta Program

Greetings everyone!We know that one of the most requested features/improvements was to improve the reship functionality that exists in ShipStation. To that end, we would like to invite to check out ou...

14 Comments

Refer a Friend! Share ShipStation—Earn $50!

We’re thrilled to announce an even better referral program for ShipStation customers. Our Refer a Friend program not only assists your network in discovering their ideal shipping solution but also rew...

0 Comments

ShipStation Release Notes (1/26 - 2/2)

This update includes several carrier fixes and feature enhancements such as better support for metric weights and improved chat support. Improvements Features Packing Slips - Packing Slips configured ...

2 Comments