ShipStation Community

Why still no ability to search by customers phone number

May I please ask why ShipStation does not have the ability to search for a customer or an order by entering their phone number in the search? I am fairly certain that many many years ago I could do this. And right in the main search box, I didnt even...

Please show the rate when creating Return Shipping labels

This was in the Legacy version of Shipstation, but it is not in the new version, which is odd. It really should be.

Let's list all the things wrong with the new Shipstation since paid users are Beta testers now

Since Shipstation forced an update on users with no warning or, it seems, non-existent/inadequate beta testing, Shipstation support is not even entertaining questions and directing users to tell Shipstation what's wrong with the update through their ...

Shipping options

When I select "Recipient" or "Third Party" in the shipping options side bar, the drop down disappears!! Can this be fixed? Am I doing something wrong? I end up having to exit and restart orders 3-4 times to get the drop down to function correctly!! A...

Mapping Customs Orders to CSV

Is this really so hard? You could fix this by just allowing us to use some variants from the CSV file more than once. For example, using the product name or description for the customs description. Or using the price to reflect the price in the decla...

Pop up nuisance in "Awaiting Shipment' window - on desktop.

Is there any way to disable the pop ups in the Awaiting Shipment page?The pop ups can stack in multiple numbers and when closed will selct the shipment under the 'x' and delete prior selections.I use Shipstation on desktop only.See image for referen...

Verify to scan and print

For the verify step...Where do I generate a SKU barcode (to add to the physical product) that I can scan to verify the correct product is being picked correctly?

Something similar to the FedEx package Return Program

We need an easy way to create non-order-related returns. We travel and exhibit at various conferences and often ship products to the venue. We need an easy way to take along pre-printed labels to send back whatever product we don't sell. That being s...

split order feature

I am feeling lost with the new layout and the split order feature. It used to be I could split an order and it displayed, essentially, as a new order on my order page so I could readily see what needed to be shipped. This made filling backorders a br...

New version driving me insane

Today it printed a 15 oz package as 4 oz, twice. Everything was fine on the panel, it just spit out the wrong label. Then a 3 oz package first class printed as 0 oz. Every single order has a problem.

Any ETA on fixes to the serious V3 issues?

@Moderator-Davis When can we expect some real communication about improving the new interface? Simple 'we hear you and are glad for the feedback' posts are not actual communication. Release notes after the fact are not helpful when there are ongoing ...

ShipStation's "Recommended (Least cost)" feature doesn't work with Amazon Buy Shipping

We recently installed the "Amazon Buy Shipping" feature in our setup for Amazon FBM orders, but then realized that ShipStation's "Recommended (Least cost)" feature is not searching Amazon Buy Shipping options. Here are 2 examples. In both cases, Ship...

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Amazon Fulfillment

So I am testing shipstation to send our store orders to Amazon for Fulfillment.Let's say I have 100 units of SKU A at Amazon warehouseI have sold 1 unit of SKU B on my site SKU B is just a set of 4 units SKU A. So when I sell SKU B I need to created ...

SEKO

Shipstation needs to provide more features in shipstation. Shipstation needs to add where you can do more than one pallet per order. Currently it only lets you ship one pallet per order. Shipstation support advised you would need to split the order i...

Resolved! Amazon Buy Shipping Error

We installed the Amazon Buy Shipping carrier option today, but we're getting an error. Where do we accept the terms and conditions? When selecting Amazon's UPS shipping option, we can't get a rate. Instead, it shows:"The Amazon Terms and Conditions w...

Undo "Mark as shipped"

I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself. Can someone explain that logic to me? Why can't I undo it for all orders?

UPS - International electronic transmission

We have had an increasing number of UPS international shipments get hung up because, despite including the required three copies of the commercial invoice in an envelope on the package, it gets flagged for manual processing and they email/call saying...

Historical Imports - Preventing New Orders?

Hello community! We opened a Shipstation ticket about this 6 hours ago but haven't heard back after our initial conversation. We've done some additional research since then and want to see if these forums might produce a faster response than our foll...

Unable to update Amazon Orders

Hello all, since earlier this morning I have not been able to updated any Amazon orders. At first, when I hit the refresh button, I was receiving this error: An error occurred attempting to update orders: 429, but since have began to receive this err...

Per item weight on Packing Slips

Looking to have the Packing Slip mapping corrected to show the Weight on the packing slip as the per item/per case weight. Today it tallies the total weight per sku based on how many of the sku was purchased. I am looking to show the per unit weight ...

Real time stock level view in 3PL client account

We have a client account connected to our fulfillment center via 3PL bundle (beta) and our client wants to see their product stock levels available in our warehouse in their ShipStation real-time. The client can see the individual SKU stock available...

Amazon Buy Shipping API error when creating label

We have used ShipStation to create our Amazon integrated shipping label and packing sheets for both SFP and standard orders for the past couple of years, it is a great solution for us. Amazon links directly to our Royal Mail account and Shipstation l...

Package Preset as Automation Action

Our company ships items that are too large to combine. They ship as single units, but we must go in and split this shipment into multiple packages manually. We would be grateful if there was a way to automate this task, like setting an order with X q...

Keyboard shortcut to reprocess automation?

Is there a keyboard shortcut to reprocess automations? I have a tag setup in automation but I have to go into settings, automation, reprocess each time I create a new manual order.

Why can't I mark an order as shipped from the Batch view?

When I view orders in the "Awaiting Orders" tab I am able to select "mark as shipped" from the top menu. Same for when I search for an order. But when I view the orders in a batch that option is not available. Is there any reason why that option is r...

Default printing options in Shipstation Connect

Since using the new design for shipstation, "ShipStation Connect" forgets the default printing settings for packing slips and labels.Packing Slips should print on our laser printerLabels should print on our label printerNevertheless, since upgrading ...

Magento 2.4 extension not working (Solved)

Trying to integrate Shipstation with Magento 2.4.4. The extension is version 2.3.1 from the Magento marketplace. I'm getting the following error in the admin area. Deprecated Functionality: error_log(): Passing null to parameter #1 ($message) of type...

Need help. Automatically reverted back to legacy and feedback link broken

Hi All! Our shipstation automatically reverted back to legacy and our "try new version" button is missing. I read through the support pages and found that if you go through the feedback link you are able to change your versions but our feedback link ...

Please Add APC Overnight Shipping Courier UK

When joining Shipstation we were told APC overnight was being added as a courier option and would be available within the next few months. However, many months later, the courier is still not available. Please could you add APC Overnight as a courier...

Integrate Shipstation shipping rates to Shopify Checkout? Please Help...

Hi All, I just got Shipstation and I'm trying to figure out how I can integrate Shipstation's shipping rates to show during customer checkout in Shopify. If there isn't a way to automatically connect this, where would I be able to see all of Shipstat...

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