Community Activity
UPS negotiated rates not pulling in surge fees via API
As the title, the prices given for shipments via my UPS account are not the same as the prices I'm being invoiced for. I'm being charged residential and additional handling surge charges that I'm unaware of when given the pricing by ShipStation at th...
PayPal Tracking Update is Still broken
It has been over 3 years since I was told by ShipStation that " We are working with PayPal to integrate automatic tracking number submission." However, it is still not working. For every PayPal sale, I manually enter the tracking number on PayPal. Pl...
Want to set Reporting Category with Automation
We're a growing fulfillment center with over a dozen clients' shopify stores all hooking into our shipstation. In order for us to separate out these clients' products, we use the Reporting Category feature. We've mass-imported all of the existing pro...
Fedex Rates
Hey everyone, we integrated Fedex as our carrier successfully but when creating a label we can't use all Fedex Services, for example Express is missing. And yes we activated every option in the carrier setting. Maybe someone can helpThanks!
USPS Recycled Tracking Numbers for Existing Packages
We just started using Shipstation, and since Monday of last week, we have pushed ~90 orders out the door. Most of these orders shipped with USPS, and at least six of these USPS packages (so far) have used recycled tracking numbers for packages still ...
8.5" x 11" (w/ Packing Slip) How to edit ?
Hello,I know we can edit and create packing slips, but I’m unable to locate where to edit the 8.5" x 11" (w/ Packing Slip) label document. I’d like to use this format since it prints the postage label on the sticky side and the packing slip on the ot...
UK - USA USPS Print Online service
Will this be added as a carrier in the UK? Interparcel offer USPS services from the UK to the USA at really good rates, Is there any plans to add this to shipstation?
More choices for Service in automations
I currently have 3 UPS accounts and I'm only able to choose the default one when setting up my automations. I have 3 different accounts because I ship from 3 different locations. It would be awesome if we had the ability so select from all registered...
How to Turn Off Automation for Manual Orders
When I go to create a manual order, I do not want it to automatically run automation rules on it (or at least I want to set a criteria to exclude automatic fulfillment routing). I already set a criteria, that if the Order Source is Not Equal to Manua...
dropshipping
hello,is there a specific rates for outbound shipments within 4.4ibs within the drop shipping style?
Shipment Management & Tracking Filters
Hi Development, We would like the ability to sort and filter by the Tracking# Status. This could be a powerful tool for companies to better manage all of their outgoing shipments and get ahead of customer issues. In our case, we're looking for labels...
Customs MID - Manufacturer Identication Data - specific field request
Hello Community and Shipstation Web developers, .. We are requested to provide the MID # to US customs more often than ever and would like to add these to our Commercial invoice customs section. But the Product description field is limited to 140 cha...
Carrier Fee Rules (For carers that don't send the fee back)
For Carriers that don't send cost information be able to set this figure based on Carrier and service used. I.eRoyal Mail Tracked 24 with dimensions less than 60x40x30 costs £2.80DPD Next Day Parcel costs @4.80Prices could be set in the automation ru...
HOW TO MARK AN IMPORTED ORDER'S ADDRESS AS "RESIDENTIAL" BEFORE BUYING LABEL?!?
Hello,For about a year I have been incurring and disputing extra UPS charges (which if you don't know how to check this, you should see my other posts). I have been begging Shipstation to tell me what I have to do to avoid these and the best they can...
Multi- Package Presets
Is there a way to set multi package presets? Lets say I have 1 product that weighs 54lb and has a box size of 13 X 13 X 16. I have the preset for if a customer orders 1 but I would like to have if they order 2 or 3 that it automatically set up 2 or 3...
Emails going to SPAM
Last year we began using our domain to send both Shipping and Delivery notifications. We carefully went through the set-up process and we have green lights on set-up!About 5 weeks ago we began getting emails from customers asking if their order had s...
Report on how many orders each user ships
I think it would help with efficiency and accountability if there was a way that I can see how many orders each user shipped.
STOP 'Notify Customer'
How can I stop notifying customers altogether when a label is created? I am aware of the additional notification options but I would prefer if no notifications are sent.
Reporting Capabilities inclusive of Delivery Dates
Developer Team, Can you please add a feature/detail for delivery status and delivery date for shipments originating from Ship Station? The ability to track delivery dates is essential to meeting deadlines. It also gives real time data insights to all...
Request for Metric to Measure Timely Deliveries
It would be incredibly helpful if there were a way to measure how frequently couriers are on time with their deliveries. A metric showcasing this would greatly benefit our team, and I believe it would be valuable for other businesses that rely heavil...
Add new feature
Adding a feature in ShipStation to show only one specific shipping account for a specific store would be very convenient.
UPS Additional Handling 40lb minimum weight change not being accommodated?
UPS made a change to their additional handling charges back in October where certain packages are now subject to a 40lb minimum weight along with an add'l handling surcharge, similar to their Large Package Surcharge where certain packages are subject...
EORI number automation
Our website collects EORIs and exports them in the XML.In a post Brexit world it would be extremely useful if ShipStation picked these up and included them in commercial paperwork submitted to couriers and then customs.It would also be useful if it w...
Resolved! Feature Suggestion : Allow the ADDING of products to an order via Automation Rules
Allow the ADDING of products to an order via Automation Rules.Currently, we have a customer who occasionally wants to add a product to all of their shipments (i.e. a catalog or announcement sheet)Currently we have a RULE to TAG all incoming orders fr...
Status updates with amazon buy shipping
I'm noticing that Amazon buy Shipping tracking numbers do not get status updates. Is there any way to change that or is that a feature that can be added?
manually triggered shipment notifications to customer - fulfillment orders
Is anyone else experiencing issues with manually sending notifications for fulfillment orders as shown below?Manually sending "shipment notification" in fulfillment was working fine until 12/03/2024 and stopped working after that. No configuration ch...
Delivery notification is not sent to custom store!
Hi, The drawback here is we have our custom store and the only option here is to notify the customer when a package has been successfully delivered. We do not have any API or a notification’s system that notifies the stores when an order has been suc...
Customizing a Packing Slip
Hi, I'm trying to customize our Packing Slip to reflect site-wide discounts and Free Shipping when customers qualify. Has anyone figured out how to do this?
bad user-agent
Our webhost is blocking ShipStation because some of their requests are using a bad user-agent. I've brought this issue up with tech support and they told me to post it here and whitelist their domain. Unfortunately the domain they told me to use does...
Feature Request - Postage Invoice
Hi Team,We have been buying shipping label through ShipStation. Our accounting team would like to keep a copy of invoice for record. But as of now ShipStation do not have a way to generate tax invoice for postage/s......
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The holiday shopping season is upon us, and consumer habits are shifting dramatically across generational lines. According to a new survey by ShipStation, younger generations like Gen Z are redefining...
How the CUPW strike affects your business
12/13/24 Update “It is my view, and the view of the FMCS, that the parties are at an impasse,” said Canadian federal Labour Minister Steven MacKinnon in a statement earlier today. The Labour Minister ...
Shopify Exchange Beta!
Hello, My Fellow Community members! We receive so many amazing requests from our merchants for new features, and we want you to know that we’re listening! Shopify recently launched a much-awaited new ...
What Are Demand Surcharges and How Do They Affect Your Shipping Costs?
Hello Community! As peak season approaches, we want to make sure our merchants are aware of new carrier features or changes. We’ve published a new article to help merchants navigate these charges duri...
