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Connect with other ShipStation users, learn from each others' experiences, and find solutions to both common and complex business problems!

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6317 Members
131 Online
20353 Posts

Community Activity

Live Rate Checkout and Automations

We're a new ShipStation customer and configured on the 'Live Rate Calculation Method' Beta. Our hope for this Beta was to be able to present more accurate rates at checkout based on weight/dimensions. It seems to help on straightforward orders of sin...

Notification on Updates from ShipStation

Hello,We seem to be finding out about updates to the ShipStation by accident. We would like it if you would consider sending notifications to your users letting us know when you have updated features that you have launched. This way we can shut our s...

EllynHPS by First-timer
  • 39 Views
  • 0 replies
  • 1 kudos

Scale behavior when scanning a order

I found that when scanning a order and the package is already on the scale the weight will not be recognized until you lift it up and put it back on the scale (or scan before placing the package on the scale).Is there a setting that will allow me pla...

yisraeln by First-timer
  • 53 Views
  • 1 replies
  • 0 kudos

Automatic Address Correction

ShipStations’ “Automatic Address Correction” feature is changing our customers’ shipping addresses to their default billing address. This is an issue with our corporate accounts that want to ship to their satellite offices. It appears to be an interm...

swingman by New Contributor
  • 40 Views
  • 1 replies
  • 0 kudos

Shipping Strategies use "Custom Packages"?

Is there any plan to integrate Custom Package selection into the Shipping Strategies feature?I'm aware that I can add an automation to input custom dimensions and weight before the strategy is selected, but it would be much easier for our workflow ju...

Bulk rate shopping

I love Shipstation but I am considering moving my business to Easypost. Currently they are the only platform that I know of that will rate shop in bulk. Since the majority of my orders already have weights and dimensions configured, the only thing I ...

Resolved! Weekly Account invoice

Hi does any one know how we can download a full weekly/monthly charge invoice for everything on our account ups,fedex,usps audited packagesaddress correction chargesdaily ups pickupsetcThank you in advance

TC2721 by Occasional Contributor
  • 85 Views
  • 1 replies
  • 0 kudos

Disputing UPS Shipping Adjustments

I'm wondering if anyone has experience or advice on how to dispute shipping adjustments from UPS. Recently, I've encountered a few adjustments that I believe may be incorrect, and I'm unsure of the best way to address this issue.If anyone could share...

MacBook users please advise

I hope I put this in the correct Community folder but I'm having problems with my MacBook Air 2023. Long story short all of the scales ONLY have a USB port. The MacBooks, even going back to my old one of 2018 do not have a USB port. It's never been a...

ewarda by First-timer
  • 140 Views
  • 1 replies
  • 0 kudos

ParcelGuard Claims Experience as of July 2024

Anyone used ParcelGuard Claims recently? Meaning in the past few months from today July of 2024We are coming back to ShipStation as we currently using Veeqo and we are an Amazon FBM using CSBAWe have seen all the comments on ShipInsurance but would l...

Netology by Occasional Contributor
  • 165 Views
  • 2 replies
  • 0 kudos

security features

I find Shipstation weak in terms of security vulnerabilities. Last month, my Stamps account was hacked and hundreds of emails were sent to my name. I think shipstation and stamps should provide "2FA authentication" security system. And optionally, th...

men by First-timer
  • 156 Views
  • 1 replies
  • 0 kudos

QR for USPS

For sellers that don't have access to a printer, are on the go, or need someone to help fulfill an order, having the option to create a QR code for USPS is paramount. Why this doesn't exist right now is blowing me away. SHIPSTATION - make this a feat...

How do we improve our scan to verify workflow?

Good Afternoon,I'm wondering if anyone has some suggestions on improving our workflow. Several months ago, we made it mandatory that orders be scanned with the "scan to verify" feature. At this point, though, it feels very clunky and time consuming. ...

josh1995 by New Contributor
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  • 0 replies
  • 0 kudos

Tracking for 1st class? (ESE?)

Wish ShipStation would let me test, but I think the last time I tested a first class shipment on ShipStation it only told me after purchase they can't refund 1st class even though it's an unused label!I ship items like sports cards and tiny rubber pi...

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Latest from our Blog

New Reship Feature Beta Program

Greetings everyone!We know that one of the most requested features/improvements was to improve the reship functionality that exists in ShipStation. To that end, we would like to invite to check out ou...

14 Comments

Refer a Friend! Share ShipStation—Earn $100!

We’re thrilled to announce an even better referral program for ShipStation customers. Our Refer a Friend program not only assists your network in discovering their ideal shipping solution but also rew...

0 Comments

ShipStation Release Notes (1/26 - 2/2)

This update includes several carrier fixes and feature enhancements such as better support for metric weights and improved chat support. Improvements Features Packing Slips - Packing Slips configured ...

2 Comments