ShipStation Community

Endicia Integration Now A Paid Carrier

Endicia, Shipstation and Stamps are supposedly all sister companies. We were able to use our 15+ year old Endicia linked account to in our Shipstation account for 5+ years. Suddenly Monday, everything reset (without warning) and Shipstation now consi...

Allow adding a prefix to orders that come from integrated store

It would be helpful if we could automate order numbers when they import from an API source (integrated store). Please consider adding this feature.

Possible ebay exploit, cant trust shipstation orders

If a user orders something over ebay, then requests a full refund, instead of a cancellation, it does not show in shipstation. refunded, or improperly cancelled orders may still be shipped if not verified with another source.Recommended changes for S...

LIve Rates with WooCommerce

I have had this site for a few years. It would give live rates that were accurate to the penny, when people checked out. I stopped taking orders last summer, and am finally getting back to shipping.We had issues getting shipstation to talk to my site...

Get Bundle components using the ShipStation API

We need to obtain information about the components of our bundle products, including SKUs, QUANTITY, etc.Via ShipsStation API, this information should appear in the "tags" label, but it only shows "tagId" equal to a numeric value and the "name" label...

Feature to Pay for more frequent Order Pulls

The automated order polling varies widely between the last run, our business relies on importing orders within a short period of time otherwise we heavily risk overselling due to our business model (since we have thousands of skus but only a couple o...

Live Checkout Rates Error for Shopify within Australia

G'day Guys!Has anyone experienced random checkout downtime? the live checkout rates (beta) in Australia with the service provider Auspost sometimes drops out not allowing customers to purchase the product. At the moment no one can check out of the we...

Have a "product quantity" criteria in automation rules.

When creating automation rules, the only criteria option at the moment is "total quantity". This makes it very difficult to create rules that have multiple products of different quantities. I am trying to create a rule that applies a tag to an order ...

Email and SMS notification when new orders are made

we should be able to get notified via email or sms when a new order has been added to Shipstation

Pick up mapping

When printing off the custom pick up label ShipStation it is notifying the BigCommerce market place that the order is "Completed" we would like ShipStation to notify BigCommerce that it is "Awaiting Pickup". So that the customer see this as ready to ...

Saturday Delivery for amazon buy shipping

looking to see if its possible to add a feature when doing amazon buy shipping to enable Saturday delivery, I ship via Fedex and can ship with Saturday delivery but there is no option for this via amazon shipping which is important as making labels v...

Setting Package Preference via the Products import CSV

We see that we can set product dimensions via CSV import.We need to be able to set the Package Preference value as well.We have over 180,000 products in ShipStation, and now need to start telling pack table workers which packaging (poly bag or box, p...

Auto-Routing Orders - Based On Multi-Locations & Inventory

We are currently using Ship Station's Auto Order Routing feature. The issue with it is that you have to manually activate which of your warehouse locations stock that item. It does not currently take into account items that went out of stock at one o...

"Back-dated update" done by Customer Support

Hi @AdminCara You should not let your customer support team do "back-dated update" or you should allow them to stop it as well.This happened us before and now it is happening again. One of my co worker contacted ShipStation customer support for a sit...

Splitting Orders Creates Note on Packing Slip

Sometimes we have to split orders to be fulfilled using products from different warehouses. When I split an order, I want ShipStation to automatically put a note on the 2 orders packing slips that state the order is being sent in multiple shipments. ...

Magento 2.4.8 extension not working

Hello,We are using the updated version of Magento 2.4.8 and PHP 8.4. The module does not work for this stack. When is it planned to update the module to these versions?Thanks.

Cannot schedule Fedex pickups

People have been asking for this for almost 8 years. We can't schedule pickups for the Fedex by Shipstation carrier account inside the Shipstation software. Going to a separate website is a huge hassle.https://community.shipstation.com/t5/Stores-Carr...

account management

Hi,I keep getting billed from Stamps.com and Shipstation. Paying higher fees to ship. Talked to Stamps and they don't seem to know how to resolve. Out of pocket about $400. Please help

Stamps.com

Hi,I keep getting billed from Stamps.com and Shipstation. Paying higher fees to ship. Talked to Stamos and they don't seem to know how to resolve. Out of pocket about $400. Please help

New feature add to receiving stock

Hey all loving the new Receiving stock feature.But thinking wouldn't it be great to be able to add new stock scanned in to an existing stock location that that the SKU already exists in.in other words, instead of scrolling down the list to find the s...

Inventory Constantly Wrong

ShipStation's inventory management sucks and I can't fix it. We have to constantly manually update our inventory because after a couple of days of shipping orders, the counts are suddenly way off.I do not know why this happens and nobody at support d...

Request for Yun Express Integration

Hello,We use Yun Express to fulfill a large portion of our international orders, particularly from marketplaces like Etsy, Shopify, etc. All of our orders are imported into ShipStation, but since there's currently no direct integration with Yun Expre...

Basic company info on packing lists - deleted option for smaller Bronze accounts.

Long term Shipstation user, over 8 years. A simple suggestion, please make it possible to have basic company info, like phone/email/website print out on packing slips. And the default location for "qty" field should be left side next to the SKU field...

Lowest Rate and Fastest Transit Time - App/Feature using USPS or UPS?

I used to work on a multi-carrier shipping platform where the software rate-shopped products based on the least cost and fastest transit time among all carriers for the product to be shipped. I was wondering if there is an app or feature that display...

ShipStation combined orders don't get correct shipping rates from TikTok

If I combine orders in ShipStation, is TikTok notified? There are shipping prices and discounts that will give my buyers savings of the orders are combined in TikTok, but it looks like they aren't getting applied if I combine orders in ShipStation. A...

Can't Use Hyphens in SKU in a bulk upload

I've been using ShipStation for about 2 years. I've never had an issue with importing products using SKUs with hyphens until now. I have about 1,000 SKUs in ShipStation with hyphens. I uploaded 400 new SKUs with our typical SKU format including hyphe...

Live Checkout Rate Displays doesn't compare apples to apples

Trying to configure live rates for BigCommerce with Shipstation. The options quite frankly aren't what they claim to be. Yes, I understand that ShipStation will only show the cheapest rates for "similar services". But how "similar services" is determ...

A better woocommerce rate estimator integration

It would be helpful if there was an integration for woocommerce that would allow for customers to get a more accurate shipping quote prior to payment. Once they are ready to checkout the widget query a shipstation account to determine the size specif...

ShipStation Connect Prints Packing Slip Upside Down

I installed ShipStation Connect and have no problems printing, but the packing slip now prints upside down in relation to the shipping label. This makes it hard to verify information when both slips are placed with item orders. The labels are oriente...

Windsor Framework Requirements - include invoices for returns

When shipping NI to GB we can ship as normal, no issues. When we create a return from GB to NI, there is no option to print the required documents. This has resulted in us having to manually send shipping invoices/customs forms to the likes of UPS an...

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