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Product List API should contain Product UPC

Currently the Product List API doesn't include the UPC in the response. This restricts the use cases of the product list API since I need the UPCs when requesting product information. I have to manually export this data now to get the data I'm lookin...

Enable custom text ( such as SKU ) imprint on Amazon Shipping Ground labels

While Amazon Shipping Ground Service becomes another industrial standard carrier service that can be used on ShipStation, ShipStation should implement the same custom text imprint feature on Amazon Shipping ground label just like USPS and UPS.

API: Set label on multiple orders

We have a custom print business, with many store fronts and many print styles/lines. ShipStation is being used as our single hub for all of those store fronts, but (understandably) doesn't know anything about what print line each order should be sent...

Daily ShipStation DIS-Connect.

Why must we now refresh the SS Connect connection every day? I go to print my first label and I'm told the printers are no longer connected.

Add Fedex Freight Priority/Economy

Hello Shipstation Team, we would like to add FedEx Freight Economy and Priority added as a service in Shipstation, so we can integrate our LTLs into Shipstation.

Item details

How to see my item details with tracking number

Add FillSKU column to Inventory export spreadsheet

Can you add the 'FillSKU' column to the inventory export spreadsheet? It exports only 'SKU' or 'PARENT SKU' data. Would he

stuck at "Label Batch Status: Validating", cant' even do them by single order either.

I keep getting this error and if I try to pay for a single shipping label it pops up a processing window that quickly goes away. Something got broken....I cleared all my cookies and wiped out my cache as well to make sure it wasn't on my end. I even ...

Failed to generate packing slip

Unable to print nor generate packing slip. All order are also taking a longer time to load in shipstation.

Etsy not updating, cannot ship Manual Orders by UPS

Etsy orders are not updating. Getting "Error updating". I tried to ship a couple orders manually and I am getting "Could not refresh authorization credentials in timely manner."

Custom Package Types Don't work with Automation Rules

I have tried working with support to get our automation rules to apply custom package types to our imported orders to no avail. We specify a service such as USPS Ground Advantage, a package dimension and the custom package type that was already set u...

How to overcome the inability to schedule pickups ?

We have been trialling SS for our various online stores. Although we find the carrier integration terrible, with enough workarounds I think it might be able to work for printing labels, HOWEVER its inability to book pick-ups is for us a dealbreaker. ...

Auto-Refresh Scheduling

Your auto-refresh for pulling in orders from customers or retailers needs to have the ability to have orders refreshed at specific or certain times or at a specific frequency. Ever since we setup EDI connection to automate things, if shipstation hasn...

What report(s) to use to measure time between when orders are marked as shipped vs UPS pickup?

Been trying to figure out which reports are best for this. For context, we fulfill thousands of orders per month, so the datasets are very large.

more issues!!

lowest price not working (AGAIN!)ebay orders are duplicated

Automate use of a non-default UPS account

I would like to be able to automate the use of a specific UPS account that is NOT the ShipStation UPS, nor the default UPS account. I have a few customers' UPS accounts integrated and cannot automate the use of a specific customer orders.

Initial Setup with our Shopify store is not tracking inventory levels.

Hey, we are transitioning over from Using Multiorders to Shipstation for our stock management solution for our online stores and our physical location dispatches. Going through the ship-station university no lesson covers the issue we are having.Our ...

Customs Declarations

Why is MERCHANDISE Even An Option for International Customs Declarations when that ' word ' is NOT COMPLIANT with International Shipping regulations ?The DROPDOWN should start withCHOOSE ONEThe DROPDOWN Should Not Contain a word or item that can be a...

BigCommerce Field Mapping and Sync - fields needed for custom packing slips

Fields requested to be mapped from BigCommerce:Manufacturer Part Number (MPN)Brand

customizing packing slip item name text color based on item names

I found this article https://help.shipstation.com/hc/en-us/articles/360045864191-How-do-I-adjust-the-style-for-item-quantities#UUID-11d06f4c-2c6b-6324-2440-aef569870a2fCan I adjust the item name text color in a similar way, either based on [Item Titl...

HTML Packing Slip Fields

It would be great to get the "Source" field as an HTML field that is utilizable on the HTML code for Packing Slips. Most other fields are included, but not "Source".

Feature request - add notes & tags to order line items

We create personalized products. As such, it would be very useful if a note field and tags could be applied to the line item instead of just to the overall order - especially if the order needs to be split. At times we have notes that are left for th...

woocommerce order meta

Hello there,Can we request a on the woocommerce meta orders to be able to pass on the custom fields on shipstation? or better to possible to map it on the Deliver By, Ship By and Hold Until? thanks

Splitting orders on mobile devices

I I'm hoping that they will add the feature to be able to split an order into two shipments on mobile apps. All I have is my phones and a chromebook and this feature is not there. I have to go into chat and ask a representative to actually split the ...

"Unexpected Error" - turns out Stamps.com and ShipStation passwords must sync

We got a message from Stamps.com that we had to update our login password. BUT NOTHING ABOUT UPDATING SHIPSTATION TO SYNC THE NEW PASSWORD.If only that message from Stamps.com included this detail, we would not have lost 2 days of business and hours ...

Combine orders now collapsed, no notifications

Why in the world would this feature be broken? The combine would show a number indicating the user had orders to combine. Not any longer. The user has to remember to check by opening the feature?

Restrict User View By Store

I'd love to see a feature which allows an owner to restrict what a user can see properly. I know I can restrict users to only see orders assigned to them, but it would be much more helpful if a user could only see orders and products from a specific ...

Amazon Integration | Error 429 | Over 15 hours

We're having some issues with the Amazon integration. We can't import orders from our Amazon.ca or Amazon.com stores. We get the "Error 429". Too Many Requests.Our orders stopped coming in yesterday around 1PM (Eastern Time). We thought this would co...

New Delivery By field in store integration XML?

Hi - my product is perishable and shipped with cold packs, so the "Delivery By" date is particularly important - to this point I had been using a custom field to pass this value through the integration from my backend. Now I see the new "Deliver By" ...

Scheduling a Canadian CanPar pick up

HiWhen we ship and use Canpar Freight, the system doesn’t sent a notification to Canpar to tell them we have a package to come pick up.With all other carrier, they received notification eand the come to pick up but with canpar they don’t received not...

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