ShipStation Community

Combine shipping for same address

Automation for automatically combining orders with the same shipping address to save time and errors when combining manually.

Need an input box at the top of the NEW ORDER screen to scan in customer number to retrieve address

After I import all the customers for a batch of orders, I go to the New Order Screen to create a shipment, which first involves entering their address... if the import completed successfully, the address can be retrieved if you type in the recipient'...

Custom Labels for BPM Permits

We are a large publishing house and use a Bound Printed Matter permit with USPS. In the past we have created a custom label in wordpress to do this. It would populate the customers address and our return address and our BPM permit number would appear...

API Feature Request: Add a separate endpoint to update notes on an order.

Currently the only way to update notes on a order is via the create/update endpoints listed below:https://www.shipstation.com/docs/api/orders/create-update-order/https://www.shipstation.com/docs/api/orders/create-update-multiple-orders/However, these...

API Feature Request: List Orders in bulk using a list of order ids.

Currently, there are two endpoints in the API that can be used to retrieve orders:https://www.shipstation.com/docs/api/orders/list-orders/https://www.shipstation.com/docs/api/orders/get-order/The get-order endpoint allows users to fetch an order by i...

Setting up USPS and UPS rules not working on Rate Shopper + Automation

Would like to accomplish the following1) Compare UPS ground and USPS priority, if UPS (because of certain locations) is $3 more, then use USPS Priority2) Compare UPS Ground & UPS 2nd day air, if the difference is $1 or less, then use UPS 2nd day air....

Ship stations imports "discount" and "credit card fee" as products. How do i remove those?

We have a woocommerce integration and shipstation is importing those 2 things as products. How do we get them removed from the import??

Ship station 4x6 packing slip resolution is unreadable

I used the Nelko thermal printer with Pirate Ship for the packing slip and it comes out absolutely crisp and wonderful. With ship station even at 300 DPI in the settings, the quality is very poor.How do i get it to print a sharper label. I tried cust...

Zebra Auto-Cutter for Packing Slips & Labels

Anyone have experience using an auto-cutter for 4x6 labels when printing batches? We have 2 or sometimes 3 total labels printed (Packing Slip(s) and Shipping Label) and are trying to save time tearing labels by using the auto-cut functionality. Zebra...

Shipstation and Trustpilot - Apply a BCC email to either Delivery or Shipment email but not both.

Hi,We were hoping using Trust Pilot and ShipStation would be easy, Trust Pilot triggers invites for reviews from the receipt of a BCC email. Sadly within ShipStation the BCC settings apply to both Shipment Notification Emails and the Delivery Notific...

Customer Notes showing up on future orders for that customer

We would like the ability to add notes in a customers account that show up on future orders for that customer. For example, our product requires documentation in certain states, we would like to be able to enter the expiration date of their documents...

Customer notes on packing slip

Customer notes on order need to be printed on packing slip. After many convos with ship station agents I am told that the customer notes they imput at checkout are not able to be printed on the packing slip. I can see them on the dashboard but they a...

Allow All Shipping Options to Display (Not Just The Cheapest)

I see it's been an ongoing issue for a few years based on similar requests, but wanted to bring attention to this much-needed feature within Shipstation again.As it stands, Shipstation only displays the cheapest option, however, I want it to be able ...

Notes from Buyer - Shopify Importing

This issue has been brought up a couple times and has unfortunately not been fixed. It has to do with how the 'Notes from Buyer' field is imported from Shopify orders. After creating support tickets with both companies and receiving messages from Sho...

Moov Parcel carrier on the ShipStation

please add Moov Parcel carrier on the ShipStation integration list.

Fix Etsy Connectivity Issues

Shipstation integrates with Etsy. However, there are intermittent connection issues. This is a problem because when we mark orders are shipped, if the connection fails, those orders are not marked as shipped in Etsy. So we need to monitor daily for a...

Most of my addresses are coming back as `Address validation failed.` This has never happened before.

We upload addresses in bulk and some from Shopify. Sometimes some addresses fail because they are indeed incorrect. However, today a lot of my shopify orders are coming back as failed and my manual upload ones are too. To fix the issue, it have to re...

Integrate system to manage inventory or connect to Target Ship IQ

Why not Integrate ShipStation to manage inventory or connect to Target Ship IQ?I would like to recommend that Shipstation consider developing features that allow the user to manage their inventory easily under product level. It will be support for us...

Inquiry About Email Notifications for Failed Deliveries

Hello, I would like to know if it’s possible for ShipStation to send email notifications to our customers when a failed delivery occurs. This feature would greatly help customers be informed that a delivery attempt was made and that they need to cont...

Why do Alias SKUs take precedence over Product SKUs in the Orders view?

I've been on to support but has proven unfruitful.Long story short I've inherited a business that likes to get creative with SKUs on marketplaces such as Amazon and eBay so I'm having to make use of Product SKU Aliases for it all to work. It works gr...

WooCommerce Error 1014

An error occurred attempting to update orders: error code: 1014I am getting the above error on my account. I have tried multiple times to reauthenticate and it won't work. I have tried pretty much everything and I am having a hard time getting a resp...

Show ShipEngine shipping cost on the shipstation order

when we ship an order with ShipEngine, we automatically mark it as shipped in ShipStation. We need a way to also see the cost of that shipment in ShipStation.

Shipstation devices keep disappearing

I keep losing my devices. When this happens I refresh my connection and the devices reappear. This is happening through out the day. Anyone else having this issue?

Shipstation giving blank error message when trying to print more than one label at a time

Have been using SS for a couple years now and have never had this problem. Printer is for sure hooked up correctly as it will print one label no problem, but printing 50+ labels one at a time in the morning is not feasible. Any help is appreciated. T...

Help Needed with Packing Slips in ShipStation for products with variants on Shopify

Hey everyone,We recently switched from Zenstores to ShipStation, and we’re encountering a major issue with how product variants appear on our packing slips. Our Shopify store uses product variants, such as different colors and additional options for ...

Multiple Package "Plus" Sign Missing

Anyone notice the plus sign has disappeared on Multi Package side screen? You can still click on the blank space and access the package presets however, the symbol to do so is gone.

USPS holiday rate increase

Shopify USPS rate are currently 30+ cents cheaper than Shipstation. I spoke with Shopify support and they will not be increasing rates.Shipstation needs to follow suit if they want to remain at least comparable in rates.

Only syncing specific orders

Our website is global, and we have a distribution center in the US and Canada. So we have two ShipStation accounts. Is there a way to integrate the website to the Canadian ShipStation, but filter it so only orders with a ship to country of Canada are...

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Shopify live rates for drop ship location

Hello All,I've been using shipstation for years, but am new to the Shopify integration. I'm having trouble with getting correct live rates for a drop ship warehouse we use that is 3 time zones away and ships heavy product. Support has indicated that ...