ShipStation Community

Customers Carrerier Account not available as Third Party under ShipStation Account

Now that ShipStation will be charging an extra $20.00 per month, for any other carrier account not under the shipstation account, I would like to see the option of being able to bill to the customers Account number (Third Party) as this is currently ...

Survey by Shipstation at daisurvey.com - does anybody know if this is legitimate?

Survey by Shipstation at daisurvey.com - does anybody know if this is legitimate?

Would like a new notification feature added

Hello: I would like to suggest adding an email notification to ship station owner's who have orders stuck in the queue. Currently this isn't in place. Not everyone checks their ship station dashboard on the daily to see this information. An email ale...

GetRate on ShipStation UPS different from API vs Website on UPS ground

I used GetRate from the API to get rate from ShipStation UPSCarrier code: ups_walletedUnder ups ground packageGot 10 dollars from api, but only 7.19 on the website. I’m not sure what is the difference. I check everything anyone have the same problem?...

FROM AUSTRALIA: Why the Additional Charge for an Unavailable MAJOR Carrier Service?

Undeniably, Australia Post holds a monopoly in Australia. It's quite perplexing why we are being charged more for a service of lower quality. No other carrier come close in term of delivery reach, reliability and prices.It would make sense if you est...

Shipping Confirmation - Direct Signature with DHL

Hello,Currently Shipstation does not offer Direct Signature or actual signature guarantee delivery with DHL Express integration. This means that for now, Electronic Signature is the only verifiable signature upon delivery and can be forged by deliver...

Feedback ShipStation Unified Shipping Accounts

I have to admit, I was a bit annoyed recently to learn using our own shipping carrier accounts was going to cost us $5 per month for each carrier. Yet how surprised I was when I tried using ShipStation's unified UPS account and am now saving upwards ...

Labels not printing - Shipstation not loading

I am having a reoccurring issue with labels not printing without reloading shipstation after orders are already batched. If I don't do this, the page will just continually load but no labels will populate. I also have an issue when trying to print la...

Batch Scan to Verify and Print

It would be great if there was a way to place your orders in a batch and then start going through your orders by scanning them and then printing the shipping labels and packing slips, then sending to to the packer to pack. Right now we have to print ...

Require Scan to Verify

I feel it would be very useful if we could have the option to require our staff to have to scan to verify each order without the option to bypass it and just go to the orders page. Maybe there could be a setting that would require them to scan each o...

Return Label Email Template

Not being able to edit the outgoing "your return label..." email to include company details, and order details seems like an oversight. Having the company name in the subject line of the email, or the company email address in place of "tracking@ships...

Automation Rules (Action Type)

We have current rules where certain customers are applied there shipping account and carrier. We also specify the "package" type in the same rule. (reason for mentioning below)We now want to create a new rule that will pull from Custom 3 field to spe...

SurePost and Mail Innovations visibility in Rate Browser

I have multiple UPS accounts on my ShipStation, and I have access to their negotiated rates when I select shipping from the drop-down menus within the order. However, when I open the rate browser, I can only see UPS Ground - UPS Next Day Air Early, I...

Adding hold at location service to shipment options for Fedex Shipments

When I go to FedEx account to add shipments there is an option to service options where you can select or choose "Hold at location" this feature is not available under " Other Shipping Options" for FedEx on shipstation.How can I use HOLD AT LOCATION ...

ChatGPT is your friend! My packing slips now shows the item with the price AFTER a discount/ coupon.

So I have woocommerce for our website and always was frustrated that our packing slips showed the retail price and not the price after a discount was applied. We use a plugin on woocommerce to apply wholesale customers automatic discounts when the pl...

Extend Fill Time SLA Maximum - Need to set DAYS not HRS

The maximum SLA for on time shipping only goes out to 96 hours. I need the option to set it to up to 21 days due to the nature of our business.

2 Problems

Apparently there is no way to solve any of these two questions?Setting the Default Print Page on the Print Preview Page. It will set in settings but won’t follow through to Print Preview Page automatically. I have to manually change it!!When Printing...

$90 "flat fee" per month to add a carrier that ShipStation doesn't provide? - Not Fair!!

Hello Friends -Logged in this morning to SS and saw this pop-up like many others. We have to use FedEx sometimes because SS doesn't offer any discounts for FedEx like they do for USPS, UPS, GlobalPost & DHL Express. I respectfully disagree if SS want...

3rd party Accounts

I currently use a 3rd party FedEx service for my shipments in ShipStation, Periship. We keep having charges to an old FedEx account for various thing, i.e. address changes and returns. May I remove that old FedEx account from my carrier list and stil...

50% increase in price in 30 days?

So, let me get this straight, since my company is performing well enough to start negotiating rates directly with carriers such as UPS and DHL to achieve better rates than what ShipStation by default provides, I am now going to be penalized for this ...

Does shipstation have a module for products+inventory?

We are currently on channeladvisor and are desperately looking for an alternative. Our main issue is that we sell only in Canada on shopify, WalMart Canada, BestBuy Canada, NewEgg. Shipstation works fine with integration for us to Canada Post & UPS. ...

Map Requested Service

Is the Map Requested Service feature unavailable? I've been trying to map services for a few weeks but keep getting an error message.Thanks!

2023 Price Increases - 2X for Enterprise

We just received the notice that the price for our current Enterprise Level account would be doubling from $159 to $324 a month. The price increase includes a subscription increase to $229 and then another $95 to access our existing carrier accounts ...

Shipment and delivery emails suddenly stopped sending.

Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...

Include user in Order Reports. So we know which user created the order.

We have 10 users on our account. But I want to know for say April, which users created which order in ShipstationUnfortunately, support team says this info for some reason NOT included in Order Report. From Riaaz G:Kindly be advised that we do not ha...

Amazon Import Orders - SKU ASIN

When we get our orders imported from Amazon. It is taking the data from the Amazon ASIN slot and imports it into shipstation SKU slot. This is frustrating and incorrect as Amazon has a specific area where item location SKU is recorded and that is the...

Bin Inventory System - Picklist Printing

Working on reconfiguring our inventory system. We sell on eBay primarily. When orders are imported from the platform, we set the SKU as the bin location for where the item is located. The picker goes to that area/bin and finds the item. Is there any ...

$30/Month Extra to use your own carrier accounts

I got this email, so I reached out to support about it. We ship regulated and hazardous goods, and this requires us to have very specific contracts with the carriers to transport them. I asked support if I was able to use their carriers to do this, a...

3rd Party Shipping on UPS

Greetings, We have a customer that requires that we use their UPS account for all packages to them. Since ShipStation's UPS account does not support 3rd party shipping we created a private account to accommodate our customers' requirements. We have a...

Extra $30 / month to use our current shipper contracted rates??? Getting a little greedy?