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Very Frustrating! When someone orders with an automatic discount applied, it won’t change the declaration. I have to manually adjust EVERY SINGLE sale item for international orders. It is time consuming and if I miss one, I have to pay lot of extr
We’d like to see the pickup location selected by the user when a pickup order is placed. At the moment the order page shows the billing address and ship to address, but we’d like to also see a pickup address chosen by the user when placing the order.
We currently create customs declarations from order items in Ship Station, but we have a lot of items which have the same HS code.It would be useful if there was an option to automatically group items with the same HS code into a single line on the c
When changing the address for an order inside the UI, it locks the address so future marketplace syncs will not change it back to the marketplace value. But, when changing the address via the API, there is no way to lock it. So, changes will be overw
It would be very helpful if the checkout rates provided through the store connection had support for conditions. In our case, we always insure any orders that exceed a certain value but the added cost of insurance cannot be provided through the store
When displaying your checkout rates in Shopify, the rates only display the lowest option not all the options. So for instance, USPS Priority Mail and UPS Ground are basically the same and yet it only displays USPS Ground because it is cheaper.&
When we provide a discount to an order we don’t see the full break down with the discount only the total paid cost but not the new price for the product cost. It will helpful to have this implemented to have the breakdown so we are insuring the produ
It would be absolutely fantastic to expand the “Scan to Verify” feature so that it can verify a products lot code, not just SKU or UPC. ShipStation allows you to allocate lots to your orders, and even run a report and see all orders that were connect
FedEx has just come out with a 2 day one rate extra small box. Could this be integrated into ShipStation?
USPS has a money-back guarantee option to select countries but Shipstation currently does not offer it. Please add it as an option. We have to print our labels currently on the USPS website if we want this requested service.
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