ShipStation Community

Color Choice for Multiple Items in an Order

Shipstation highlights multiple item quantities with a yellow box. When I first started with Shipstation, it was a red box, which is way more noticeable. The yellow is very bland, and we've had issues with missing the correct quantity. We need a more...

Make the movable multi-package window great again

Thanks.

Royal Mail Delivery Notifications - Still not available in SS?!

It's still not possible to see if an order has been delivered when using Royal Mail.Why has this not been implemented? It's obviously a very important thing to know.Aftership have this feature with Royal Mail so it must be possible.J

USPS tracking number when shipments are exported

Have been trying to export shipments with all the tracking numbers between different carriers. For some reason, USPS tracking numbers show up all the same even if the actually tracking number we see on shipstation are different.Anybody know how to fi...

Shipstation didn't notify Amazon stores regarding shipment of orders from Cyber Monday 2023.

Good time of day, everyone.Closed multiple orders on several Amazons through Shipstation. Orders from the 27th, closed on the evening of November 28th. On Shipstation, orders were closed, and shipping notifications were sent to the marketplace. On th...

Ability to Modify/Delete products on a shipment

Does this feature exist? We have customers who modify their orders and remove products. If you split the shipment and exclude the removed items the second shipment sits idle forever.

Is Shipstation counting orders marked as shipped as a shipment?

So we have our monthly service covered by UPS under the digital connection plan. That means Shipstation bills UPS for the cost.We get 1500 shipments a month before we cap out.We aren't shipping 1500/mo through shipstation. What we do is run our UPS s...

Looking for silent install options for ShipStation Connect

Hi, I have an IT-related question regarding ShipStation Connect. We need to silently install and deploy ShipStation Connect to multiple users. We use a software deployment tool called PDQ Deploy. I discovered that the "/S" parameter works great for t...

Shortcut to Scan & Verify Screen

Hi All!Just a quick one, it would be great to have a short cut to the scan and verify screen.CheersShaun

Autosplit on Product bundles is applying product bundle defaults to all shipments.

Say I have a bundle product called bundle1 that contains item 1 and item 2. I have item 1 set to Autosplit. So when bundle1 imports to Shipstation it splits item 1 from item 2 into a new shipment. The logical thing to me would be for the product ship...

Custom Packing Slip with url image

Hi there,I am having an issue with a packing slip template. For each order we create 2 packing slips, one for the customer and one for the shop. We've set up the one for the shop to have a url image displayed in the bottom corner. The image is a tabl...

Editing Customs Forms after a package has been shipped

HOW IS THIS NOT POSSIBLE? Today I was contacted by a customer who said that we'd put the wrong amount in the customs info. He has to pay VAT on his end, so it's an important error to fix. All i need to do to fix it is send UPS an updated customs form...

Barcode type Shipstation uses? I want to export orders in Excel and create Barcodes for ORDER ID

anyone knows what type of barcode SS uses? it reads something like this "ì^#^1418A660^=î" no idea what is it, order id of that order is "11117112048385002" I wanted to get same codes and be able to pull up order, I can use ORDER ID, but somethings ...

Shipments Custom Export

When viewing my shipments on shipstation.com desktop, i can't export all the data for my shipments at once. When creating a custom export, the option to include my Shipment Number isn't available. However, it is available when customizing my columns ...

Email Automation of Label/Packing Slip PDF

Hello, we will be using several ship from locations. Those locations will not be be direct users of Shipstation, so we intend for them to rely on email notification w/ attached PDF label and packingslip to fulfill their orders. Each Ship From Locatio...

Split Shipment Filter For Reporting

ShipStation Support suggested there's no native way to filter shipments screen to only show orders that were split into multiple shipments. With how costly split shipments can be to a business and the feature recently receiving alot of "enhancement",...

Different Size/Weight for Returns

When including a return label with an outgoing shipment, it would be great to have the ability to select a different package size/weight than the outgoing package. For example, our at-home test kit has a large 2 pound outgoing box, but customers retu...

OpenCart orders not importing and bug

I connected my OpenCart store to my ShipStation account. My orders were not importing properly. Tech support was not able to help. While I was waiting to hear from senior tech support, I found the problem. I'm making this post so that it might help o...

Scanning the Packing list 'Scan to view Barcode' won't open the order

I'm having issues scanning the Packing list Barcode to open the order.I'm on a PC running chrome, tried 3 different scanners models, tried clearing the browser's cache and running from incognito mode. I always get the same result. Scanning the bar co...

Amazon Vendor Drop Ship

Hi,Does anyone know if and how I can use ship station with amazon vendor Direct Fulfillment. thanks

Flip 8.5x11" labels

We use sticker paper labels for 8.5x11" format and the only default is the label at the top. For our more common workflow, we use them printed at the bottom, so incorporating ShipStation into our company is causing more work as we have to create the ...

MetaKey Name for tracking number from ShipStation

Hello,I was wondering if anyone might know the metakey name for the tracking number field exported from ShipStation.I need the metakey name to be able to add a field to a pdf invoice/packing slip creator.any ideas?Thank you, -Robert

EMail not working

We have been getting lots of reports from our customers that they are not receiving email notificaitons with tracking information. We finally got around to testing this and confirmed. We are currently integrated with:Amazon, Walmart, Woocommerce and ...

GlobalPost Standard Intl DIM pricing

Just an FYI as this is not posted anywhere on Global Post, Stamps, or Shipstation."GlobalPost Standard Intl" is now charging by DIM weight for small packages. There is no minimum size, ALL packages will be priced by size. And their pricing is outrage...

Product Images Not Working

Good morning,Simple problem that is destroying my brain.In searching the communities, it seems like others have had challenges. I have tried other suggestions that people have made in those posts with no luck.Here's what I want to do.I created a prod...

Create a Combined order via shipstation API

Is there any way to create a combined order via shipstation api? if in advancedOptions i set mergedOrSplit true and the merged Id and creates the order, it creates just a single order, not a combinedIt create this: instead creating this:

Update Order Item in Combined Order

Is there any way of updating a item of a combined order?

Adding a gift/sample to an order from Amazon and track it in inventory (editing a store order)

How to add a gift/sample to an Amazon order thus include this gift item to the shipment and allocate it in your inventory?Neither Amazon.ca nor ShipStation allow to modify orders.Creating a duplicating manual order, copying all the order information ...

Missing Tags on Scan Orders screen

Hi Shipstation:I wish there was a way to view any tags added to an order on the Scan to VErify \ Scan to Print screen.We use tags like:Fragile, Multiple Items, Insurance Required, Include Free Item, etc. These tags are visible on the orders screen wh...

AI Voice Agent Connect To ShipStation

I've successfully hooked up my customer's ShipStation account to my AI Voice Agent! Now calls that come in can have access to order data in real time! No more paying for unreliable phone support people.I'll record a phone call and post it hear if any...

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