ShipStation Community

Import Amazon Canada FBA

I was in live chat and was informed that Amazon Canada FBA will not import into shipstation. I found that indeed there is no setting in the amazon settings under the Canada connection to "import FBA orders" . Please say it aint so. This should be sta...

Need some guidance with Field Replacements (Shopify)

The Client uses Shopify and this is what the packing slip currently looks like:Packing Slip Its separated with pipes and currently have no idea how to separate them. Is there a process on Shopify that I can manipulate to send ShipStation only the par...

I want to delete default USPS service

I want to delete default USPS service. It makes me 2 USPS shipping methods if I integrate my own to shipping carrier.

Return Shipping Multi-piece Shipment

Shipstation support said unfortunately we are not able to process a multi piece shipment return. This would be a great feature. Does anyone know a workaround for this?

Quickbooks Integration has NEVER worked for me, multiple emails to support have yielded nothing

Good evening - Hoping that a more publish shaming of ShipStation might get someone to actually consider picking up a telephone and calling a customer.. wait, who am I kidding, these SaaS companies like ShipStation think that they are too busy to talk...

Is there a way to add more packing slip fields manually?

We use Spotify and the template we want to implement consists of a couple things. The first is the packing slip itself, and even the packing slip doesn't have everything we need. The second is a returns form that lists the items the customer is retur...

Trouble with images in packing slip template.

I have tried numerous things. I have tried adding a logo to the branding page, linking from Imgur, and also linking from elsewhere. [Image Logo] does not work or anything else for that matter. Not only are the images impossible to outsource but so is...

Inbound shipment

I run a laboratory that I need to send clients labels to send product to our business. How do I create labels to send to my clients if they don't have shipstation.

Shipstation is not compliant with International customs laws

The total amount you collect from a customer is taxable in most countries (EU/UK/Canada/Mexico/Australia/etc). (Product Total, shipping paid by customer, insurance paid by customer, minus discounts given to customer). The ONLY thing Shipstation inclu...

I'm having a problem with my labels

Only mail classes Priority Mail and Express Mail are allowed for this account.can someone help me with this error message?

Option to select a custom carrier?

Is there a way to designate something like "Company Truck" or "Local Delivery" as a carrier option when choosing a carrier?We deliver quite a number of orders ourselves and, while I know I can mark the item(s) as delivered, there is no tracking for i...

Unusable

Was told this was fixed by support. Well guess what, it's as bad as ever.

Update WooCommerce with the name of warehouse chosen for each order

I am using the Woocommerce plugin with Shipstation.I use several warehouses and require to update my inventory levels using Woo, How can i update my store (Woo) with the warehouse chosen by shipstation?

Search by tracking number

So search by tracking number does NOT work in the Shipping tab. It does work in the Orders tab. This makes no sense.

New ShipStation Connect - wrong weight from scale

I "upgraded" to the new version of ShipStation Connect yesterday. Now, when using my scale to ship a package, the totally wrong weight is entered. Anybody else run into this problem? It is very frustrating having to manually enter in the weights.

Collaborator Access

It doesn't look like there's a built in option, but it would be phenomenal to be able to collaborate with other shipstation accounts. We are bringing in a new item into our shopify store, that will be directly fulfilled by a partner brand. Issue bein...

It says Label Printed but it was not printed.

Hi Even though the batch was not printed at all, it is showing that labels have already been printed. What should we do?

Ship From Company name not being pulled from "Ship From" profile.

When needing to drop ship a package, we've set up a number of "Ship From" profiles. This process seems to be pretty straight forward. You enter the "Full Name", "Company Name", "Address", etc. of the company that the package(s) are being "sent from"....

Seller Maintenance?

I cannot access my account due to Seller Maintenance happening. When will this be fixed please?

No response from workstation for Scales via ShipStation Connect

We have recently started getting the following error: "no response from workstation" when we select the scale/weight during packing/shipping in Shipstation. The issue started a couple of weeks ago, then sort of faded now they are frequently occurring...

Label batch stuck on 'Validating'

I am trying to print a batch of labels and it's just stuck on this popup:My shipping is stopped until I can figure this out. Any advice, Shipstation?!?

Allow changes to order lineitems

I've never understood why Shipstation does not let me make changes to order lineitems. I CAN do this for orders created manually, but not to orders pulled in from my store. This would be helpful overall, but especially since Shipstation does such a m...

Error Message - no help from Support - failure to notify marketplace

Anyone experience this error message?You must write ContentLength bytes to the request stream before calling [Begin]Getresponse This is the error message when I ship from ShipStation. The import from my marketplace to SS works fine, however no notifi...

WHY CANT I ACCESS MY ACOUNT... KEEPS SAYING PERFORMING MAINTENANCE....

This is beyond ridiculous.

Email about new ShipStation Connect Version Today

Today I received an email that said a new SS connect is out with "new features"... is this trap? Has anyone installed the new version and not lived to regret it? Printing was never an issue for me so I'm surprised to see a new version of connect came...

International tracking

I sent a package internationally and it was first sent to one of those USPS central locations, and was supposed to go to the international destination from there. However, the tracking number shows "Delivered" to this central location a week ago (Jul...

🚨 20+ Amazon Orders That Never Synced

In the debacle that is the Amazon integration, I woke up to an email from Amazon letting me know I had orders that hadn't shipped. Sure enough, there are over 20 orders from last Friday that never synced from Amazon into ShipStation. Keep in mind, I'...

Add a carrier

Hello Dear Ship Station Support Team, Please add a new carrier Jumppoint Standard Service for Hong Kong. As it isn't convenient to mark as shipped with "Other"carrier, as the information should be updated correctly at the marketplace. Thanks!

WTF, performing account maintenance? I have orders to ship!

A little heads up would have been appreciated!

Email Template [Item List] no longer provides link to product(s)

Reached out to support but got no answer so trying here. Before the last update our shipment notification email sent to buyers after a purchase used to show the product(s) purchased in the email with links where the buyer could click and get forwarde...

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