ShipStation Community

break out fields from shopify order

I use a tool called Zest for customer's to place multiship orders. The order flows through Shopify and provides the following:Additional details "Gift Note" Field -> ShipStation "Gift Note" FieldAdditional details "Shipping Date" Field -> ShipStation...

Multiple Order Selected Print of Pick List

Our team would like to use pick list. However they don't want a summarize list of all items to pick from the selected orders. Rather they would like a pick list per order, one order per page.The desired workflow:1. Select orders they want to pick/pac...

Feature Request - Automation to purchase insurance for a fixed $ or % amount vs order value

We typically only insure packages for the cost of goods sold (50% of retail price for example). Can we get an automation rule to support this vs manually having to adjust the insurance value amount for EACH order?

Feature Request - Rate Browser in Scan Tab

Requesting the Rate Browser button/functionality be duplicated from the Orders tab and available on the Scan tab. Using multiple carriers without automated rate shopping is prohibitive of using Scan to Print. The Rate Browser can be pulled up using a...

Login Verification Method

I appears that new security is requiring an verification code sent by email. A text option needs to be added. The login page is already slow to load. Having to wait for an email does not help.I would also like the option to determine how much time pa...

Product API does not return Product Category

When using the Get/List products endpoints the model clearly shows that productCategories should be returned in the response. However this does not seem to be the case. Our store has not used product categories until the 2 I just created and assigned...

Default Carrier in Marked as Shipped List

It would be great to be able to choose a default carrier from the list of many carriers in the Mark as Shipped window. Or at least narrow it down to the ones we use, and not the many others from other countries that are not applicable. Less clicks, a...

Rate Shopper Saturday Delivery

We would love to enable Rate Shopper to work with Saturday Delivery. Many of our packages ship by FedEx 2Day One Rate service which offers free Saturday Delivery at no extra cost (flat-rate). Currently we have to manually select the checkbox for Satu...

USPS Scan Forms Not Registering/Updating Pickup Scans

For the past week or so, we have been having issues with our scan forms. We are not new users, using scan forms for ages, and our postal carrier is not a rookie either.We print the form as usual, including all the shipment for USPS for the day. Our p...

equest shipstation API feature development（ETS Y）

I am an Etsy seller and I encountered a problem when using the Shipstation API. The process is as follows:Please see below: I send a Post request:url = "ssapi.shipstation.com/orders/markasshipped"Parameters:payload = {"orderId": 491876446,"carrierCod...

Rapid state selection on manual order entry

Just a quick question on manually entering a new shipping address. On most websites I frequent, tapping the first letter key of a desired state steps me through the various states beginning with that letter. It’s a nice time saver. I’ve not found tha...

FED EX one rate pak

Hi AllI am glad to see FED EX added to the list of carriers but you do not have the FED EX 2DAY One Rate Pak available. That ONE RATE PAK is the lowest cost for 2-day at currently 10.77. Using your current offering, the cost increases quite a bit. is...

Tax ID pull through on WooComm

The ability to pull through the TAX ID captured on an address field input on the Woo would be amazing and save a lot of time and effort on International Shipments (from the UK into EU).Highly surprised this feature isn't something already in ShipStat...

Magento2 USPS Tracking Info

All the orders have the same error when selecting "Track Order" in Magento 2. The tracking number is there. The carrier is there. But the tracking info only shows - error: Tracking information is currently not available. Please contact us for more in...

Resell my shipping rates - Login ship station portal for my clients - ADD ONS?

Can I suggest to resell my shipping rates?For example my Fedex account: Client can use it with a mark up rate that I set in percentage + $ value.My clients will have their own login as a normal ship station client and can have a choice to select ship...

Modify User permission seetings

Hi, You should modify permission settings for users. You should be able to restrict certain users from more settings like using the function " Reship" and " Void" However still being able to create a label

Add Sendle integration for Canada

Add Sendle to ShipStation Canada integration. Shipstion illegally does not provide a separate tax breakdown for Canadian GST. I asked, and they said there is no tax, this is not true. If I buy the same label through Sendle the gst is shown separately...

Can't unmark as shipped

I need to unmark some shipments as shipped. According to the help center I can do this in the "Other Actions" menu but I have no such option in my menu. I need to find a solution urgently. Is it not possible anymore?

Need to disable Voided Label emails

Our current process is to batch print labels and pack slips then pack orders; we try to keep a close eye on stock counts, but from time to time, our count is off and we have to void a label to split the shipment. During these times, a voided label em...

shipstation inventory to Magento?

If I use ShipStation to manage inventory, and update it once a week, does that data update inventory in Magento2?I'm trying to use just one system for managing inventory. We only have 130 SKU's.

Cybersecurity and Data Privacy Concerns with ShipStation

Dear ShipStation Community,I am writing this post to alert fellow users about serious concerns I’ve encountered regarding ShipStation’s handling of account security and data privacy. My recent experience has raised red flags that I believe all users ...

Direct link to specific order

Seems like there has been a lot of discussion about this:https://community.shipstation.com/t5/Orders-Shipment-Management/Direct-URL-Link-to-shipstation-order-or-at-least-search-results/idc-p/26195#M7176 But is there a way to generate a link directly ...

Run around for Insurance refund

We voided a USPS label with postage and insurance. Shipstation support was no help. the link did not work to get the form. Finally after working with Stamps.com we were able to submit a postage refund by mail. The said that they could not issue a ref...

BigCommerce Live Rates and Automation Rules

Hi All,We can't get a response from the ShipStation team and have an urgent issue we need help with.We use BigCommerce enterprise multi storefront in tandem with ShipStation. With BC multi storefront, we technically have one store (tenant/connection)...

Ship Station to Magento 2.4.7 to post live shipping rates for Canadian accounts

Hi Need a solution ASAP!We want to post live rates on our Magento 2 website using Ship Station but this is only for US and AU customersor if you use Shopify.

Purolator Shipments Blocked

Shipstation is blocking the printing of Purolator labels. But, this is an error. Purolator intended to blacklist just a few postal codes from processing shipments, but ALL shipments have been blocked. This needs to be communicated to both Shipstation...

Bundles on Packing Slips and Pick Lists

The bundle feature is great. It shows on our Pick List as expected, by listing its child items only. However, it doesn't show on the Packing Slip well. When I uncheck "show bundle on packing slip" it shows each child item on the packing slip, similar...

Providing ability to print SHIPPING MANIFESTS with More Carriers

It would be very beneficial to shippers if ShipStation provided the ability to print single barcode shipping manifests with more CARRIERS. This allows the driver to take one scan that captures all shipments scheduled for that day. For example, curren...

APC connect

You really should consider including APC Connect in your trial period. It’s unfortunate, as my sole reason for trying ShipStation was to use it with APC. The inability of your support agents to assist with this issue creates a poor trial experience f...

Code 500 - Login errors

Hi,I am occasionally (~25%?) of the time receiving a login error. The page appears to timeout with an Error 500. The error window sometimes that it failed to grab captcha token. I'm not sure that's the exact phrase but it is similar.Is this a known i...

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