ShipStation Community

URGENT BUG: Evri not available as a carrier to select via Amazon Buy Shipping

We are trying to fulfil Amazon Prime orders in the UK using Amazon Buy Shipping.The carrier that is available to do this within Amazon Seller Central is Evri but this carrier is not appearing in the Shipstation 'Buy Shipping' list and so, therefore, ...

Transffering HS codes from Shopify to Shipstation

Hi thereEU countries are now making it a requirement to include HS codes on the customs waybill. This is a new anncoument and is in place as of Oct 1st. We use the Shopify platform which transfers all information to Shipstation except for HS codes. W...

Webhooks not able to send order status info once shipped ? Delivered Notification ?

I am trying to find a way to get order status information once the package ships. So far I can't find anything inside the webhooks documentation plus support confirmed that they don't have that capability via API either. Are we the only ones who thin...

Uploading Own Commercial Invoices

I was wondering if there were any plans to make it so that we can attach our own commercial invoices to shipments, rather than use ones generated through ShipStation??For example.. We have a shipment that needs to be manually inputted into SS, there ...

Webhooks Sometimes Have no Orders

I have encountered this a few times, an order notify webhook will hit my server, and I call the resource_url. And it returns empty orders...anyone know why?

SAGE50 UK

Has anybody successfully managed to integrate SAGE50 with ShipStation using the ODBC Connection?

invalid billing adjustments

got the email today that we were supposedly charged incorrectly from may-june. upon viewing my billing history i noticed DOZENS of adjustments that i was not even notified about. the reasons are not valid - up-charged for incorrect dimensions, weight...

Important Shipping Charges Update From Shipstation

Has anyone else received the below email and is Shipstation going to prove where they undercharged us?Dear valued merchant,We would like to bring to your attention an issue regarding shipping charges that occurred in May and June 2023. Due to a techn...

Automation Rules

I had an instance where a customer experience associate changed an address for a customer. The initial address was imported and was assigned 1 day ground shipping service due to the zip code. The customer requested the address be changed to a zip cod...

Make the Shipments "Unknown" status icon more different from the "Delivered" icon

They have opposite meaning but they are both dark circles. Maybe make one a different shape or invert the colors.

Zebra Labels need to be Flipped

Currently we print directly to our Zebra printer. The only issue is they print upside down. All of the information at the top (weight, etc) is printed directly over the UPS printing of our labels. If the labels could be flipped, it would work perfect...

Ground Advantage Not Available For Amazon Buy Shipping

Hi,I'm really shocked to see that Amazon Buy Shipping doesn't have the Ground Advantage option available yet. The first-class service has technically ended for packages, but the USPS says they'll accept it until September 30th. That doesn't leave muc...

Scan to Verify Workflow needs improvement

Does anyone else think the Scan to Verify Workflow is backwards? For starters, if you want to use a barcode scanner to retrieve your order for verification, you would need to have a packing list with the barcode at the bottom (otherwise you would hav...

Combined Shipment secondary order disappears when sent via On Shipped Webhook

I have a big issue about combining shipment when sent in the on shiped webhookWhen shipstation combine multiple orders, one orders become a primary order and one is the secondary order, but when this combined order is shipped and the On Shipped webho...

Looking for API help from anyone available .. ShipStation has no options

HelloI can't get support from Shipstation. They don't know how to fix the software API to work for me (been waiting since October 2022)If anyone else knows how to use it or can check to see if it is connected properly please post below.

Mark as shipped Bulk - Error

Is anyone else getting an unidentified "error" when attempting to bulk upload tracking numbers? I've had this issue for over a month now and no one is helping me from shipstation, despite it being "escalated" and being told it is "of the highest prio...

spinning wheel

I am getting a spinning wheel while trying to view orders. Rebooting does not fix the issue.

Custom Pick List Title

I'm surprised that there is not a feature to label a pick list in shipstation. Something as simple as putting the name of the pick wave would help to differentiate them when multiple are printing at one time. Would this be a useful feature for other ...

Please add Sendle to Canada

I was advised that Sendle integration is only available for US accounts at the moment. Please add it to Canada accounts as well, since the API integration works similarly. Thanks!

Order Number List to API

I want to pass a list of order numbers to ssapi and retrieve a list of the given orders. Similar to how ssapi.shipstation.com/orders works, but instead of only passing a single order number, I want to pass a list of order numbers.Calling the API once...

Option to remove SKUS from customs declarations displayed on shipping labels

We would like the option to have control over the information being displayed on the customs declarations for Canada Post labels as they require a physical label printed for customs information displayed on the box, unlike other carriers who have an ...

Adding pickups to Weekly Digest email

I reached out to Shipstation support and they informed me that it is not possible at the moment to add pickups (or marked as shipped orders) to the weekly digest email. I would like to have manually marked as shipped orders to be added to the Weekly ...

Scan to Verify Column

It would be helpful to have a scanned/verified column in the Orders (Awaiting Shipment) Section. It exists in the Shipping section and shows a green thumbs-up, but that does not help our situation by verifying something is verified before shipping.Ou...

Resolved! Why is Unknown Carrier in the "D" section?

Can we put this in alphabetical order, please? This unknown carrier was recently added and/or moved to the "D" section.Why? Ultimately, I don't use 99% of these. Would like in the future to remove them. Or at least make the box be able to type and fi...

WARNING! - New Insurance Default Coverage includes tax and shipping cost

With the new version rollout a few weeks ago, the way shipping insurance is calculated by default is now messed up. When you select the insure package option, shipstation automatically grabs the total order price including tax and postage rather than...

Inventory Managment

Hi. I wanted to know if anyone could help me with the ability to change the 'on hand' and 'available' under inventory. For example, we have 1854 available for one of our products, but I want to change the 'on hand' to 1750. We would like for SS to de...

When is USPS Ground Advantage being added to Amazon Buy Shipping?

Title says it all. Still no option to turn it on in Shipstation. USPS Ground Advantage is available directly from Amazon Seller Central, as seen here:

Ability to sort or filter on the Batch Assignment

I have a subscription box business and occassionaly add something that has a sizing component. I manually add the orders to a sizing batch. It would be great to be able to filter out the order that have already been added to a batch to make this a fa...

Auto Split Orders based on Order Item Properties

When will a feature be available that will automatically split order based on line item properties? Specifically when looking at the source of the inventory location for that specific line item. If we have orders that have multi-location fulfillment,...

Re-Arranging Custom Shipstation Views

We use quite a number of custom views to switch between different types of orders and be able to process them quickly and effectively. Unfortunately, you can't rearrange the custom views. Once you fill up the row with custom views, new ones go into a...

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Resolved! Why is Unknown Carrier in the "D" section?

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