ShipStation Community

Chime/Sound on initial packing slip scan in Scan to Ship workflow

In the scan to ship workflow:The chime sound that happens when individual units are scanned/verified is super helpful.It would be great to also have a sound (probably a different sound) when the packing slip is scanned and the order is ready for the ...

Product Syncing

Allow a feature that will bring in products/inventory to shipstation from our business Amazon/Ebay accounts when products are added to those platforms. It's a lot to have to manually upload products w/ weights & dimensions daily- as well as quantitie...

Shipstation's Announcement of Policy Changes - API - Super Disappointing

We are a small business who has invested a lot of time into implementing ShipStation into our eCom store. We have loved using ShipStation thus far, but the recent announcement of Policy Changes for API will result in us having to pay an additional $1...

You Broke the Mobil App

We’ve been using ShipStation for years. Probably seven years or so now. You’ve changed your login procedure and you’ve essentially broken the mobile app for phone. We use it constantly all day long, or I should say we used to. We’re not always standi...

Deliver by date on scan to verify screen

Can we get the deliver by date to appear on the scan to verify label creation screen? everytime we get an express order we have to go back and open the order details to see what carrier service we need to pick so the delivery happens before the deliv...

Inventory Management

We are considering using ShipStation but have a question about inventory management. Does Shipstation have parent/child functionality with their inventory management? We price discriminate our products based on the channel (wholesale vs. retail, etc)...

Looking for Help with Automation Rules to Reduce label creation time

Im willing to pay someone for help with optimizing my shipstation automations. please email me danjapa@gmail.com

Allow for an option to arrange order of your shipping presets & remembering last shipment configur

I would like an option to allow me to arrange shipping presets in any order that I like.Right now, shipping presets are ordered from oldest to newest from top to down. To order it how you want, you would have to delete the preset list and start over....

All similar shipping methods be quoted at the same time

I purchase shipping from multiple carriers and services. I would like to have shipping services and methods be quoted at the same time. That way I can cut down on time spent having to click individual quotes for 'UPS Ground' shipping on three differe...

UPS Ground Saver in Rate Browser

UPS ground saver currently does not show up in the rate browser when you are using your own UPS account. Support has confirmed that this is a short coming of Shipstation. This is a basic feature of any shipping software and should be resolved quickly...

Sign in with Google and 2FA in Shipstation

I'm writing to provide feedback on the recent changes to ShipStation's login procedures. While I understand and appreciate the need for improved security and multi-factor authentication, the current implementation has some pain points for us. Here ar...

international returns

Edit Ship From address to create a domestic return label. International returns are not yet supported. would be cool if this was a supported feature

API v2 getting rate based on warehouse_id

When we get shipping rates through API v2, can we get the rate for all the warehouses we have in the system?@AdminCara

Cannot See the option Packing Slip under templates

Hi ExpertsI cannot see the Packing Slip options under Templates in ShipStation. Can you someone please help. I saw the help center link, but I don't see that particular option. Any clues.https://help.shipstation.com/hc/en-us/articles/360045864131-How...

Adding POstal Code list as filter

There is no way to add a full list of Canada Post Postal codes except for 2000 characters which equivalent to 150 postal codes, there are over 800K postal codes There should be a feature to add /upload postal code list, like in Shopify that would all...

issue with printing labels

I am having enormous labor to overwrite to enter each order with an email address before the Create & Print label can be printed. This only happen with " GLS Courier " not on Canada Post, Purolator, Canpar etc..Anyone know how to fix this issue and h...

Pay by Bank(ACH)

Great news, ShipStation Community —starting today, ShipStation now accepts Pay by Bank(ACH) as a payment option for purchasing shipping labels! We're excited to offer more flexibility and convenience for your shipping needs. Please enjoy this short v...

Bundle pricing

I really like the bundle feature. I started using it last year and it has made picking error so much better. There are a couple of things that could be better. First the biggest issue is we sell items that has another item include as one price. When ...

Shipstation requires two factor authentication every day.

Shipstation requires two factor authentication every day and sometimes multiple times per day. I would like the ability to opt out of 2fa.Another issue is verification emails continue to be sent to the previous email address despite the recent change...

Product Bundle variables for packing lists and pictures

Hello,There needs to be a variable to call on our custom packing slips that can reference back to the bundle SKU that each component is from. The order page lists this bundle sku no problem - I want a way to call it for my packing slips.Also the imag...

Extra $50 per month to use your broken features? ABSOLUTELY NOT

I pay for the silver plan SOLELY to get the custom packing slips. I reported an issue back in NOVEMBER with the custom packing slips intermittently working that still hasn't been solved, and the guy handling the ticket is a complete dismissive jerk.T...

Integrating with Wix for split shipments

I am new here and learning now to get my Wix store integrated with Shipstation.Wondering if people have some thoughts on how to implement this...My Wix Store has an item Product A that can be purchased. Product A has to be shipped as two items - Box ...

Mobile App Disaster

You all have to get your act together and allow users to log in to the mobile app without first logging in via a browser. Most of the time, even after logging in via a browser, it still will not let users log in to the mobile app. I usually just get ...

Rates being Charged to Customers on Etsy not the same as Shipstation (UPS) is charging (Canadian Co)

I’m not sure if other Etsy sellers in Canada or other countries are experiencing this issue. Every time we ship with Shipstation we are losing money. The fee that Etsy is taking from the customer is lower then what Shipstation’s UPS is charging.for e...

Cant find USPS by Stamps Carrier when Adding Carrier

Hi, Can someone please help me? I wanted to add a USPS by Stamps carrier on our ShipStation account. I tried the below, however I cannot see "United States Postal Service by Stamps.com" on the tile list the same as the one on the tutorial. I tried to...

Add support for LTL Carriers

Can you please provide support for LTL Carriers, there are many good ones that would be very beneficial such as: R+L, XPO, ABF Freight and so on. This is a critical aspect of shipping as the rates on ShipStation are way too expensive.

Premium Programs Filter

I would love to have the option to filter or sort by premium programs. I can see them in the columns but there's no filter or sort option.

ORDER TIME

Hi,We would like to request an enhancement to the ORDER tab by including the order time alongside the existing order date column. Order time is a crucial data point for various aspects of order management, particularly for fulfillment processes, as m...

Double Orders

I made no changes to anything I'm doing at all. Added nothing, changed nothing and have been using ShipStation for years. Today, out of no where a segement of orders were all doubled across multiple shops. It looks like it was for a period of time an...

ShipStation Tripling Fees starting May '25

Heads up: Gold Level subscriptions will be the new *minimum* for ShipStation API access beginning May '25. This disproportionate fee increase nearly triples our monthly costs, and zero the Gold level "benefits" are of use or of interest to us. Diffic...

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