cancel
Showing results for 
Search instead for 
Did you mean: 

Ship station 4x6 packing slip resolution is unreadable

redcactus
Occasional Contributor

I used the Nelko thermal printer with Pirate Ship for the packing slip and it comes out absolutely crisp and wonderful. With ship station even at 300 DPI in the settings, the quality is very poor.

How do i get it to print a sharper label. I tried customizing the template to a larger font, it helped obviously, but sometimes we have large package slips and do not want a CVS sized receipt. 

How could we go about fixing the resolution on the packing slip print out to be sharp? it's not a printer issue.

1 REPLY 1

CaraAdmin
Khoros

Hello, @redcactus!

 

Thank you for your post in the community. We highly recommend contacting our support team at support@shipstation for this particular situation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

 

Happy Shipping!

 

-Cara