So I have been having carrier adj from UPS that I also did not discover until March of this year and lost about $300.00 because my time to make a "claim" had passed 90 days. First how does a consumer know that these adjustments have happened, two how...
HelloWe are encountering an error when we split a shipment using Split and then recombine the shipments.6 package order of 2 different products.We first split the order as a,b,c,d,e and f but later found we can combine the packages as ab,cd,e,f. So t...
we need the ability to attach order tags onto orders when they sync into shipstation. we use shopify and orders have order tags already but not sync over into shipstation. in speaking with one of the shipstation support agents that is not capable and...
We need to create automatic user assignments depending on the current order status, specifically for orders "On Hold". We need to do this manually right now which is extremely tedious and results in user error.
It would be fantastic if you could auto-generate a report, like the shipping manifest, at a specific time every day and then e-mail it to key team members. That way, we would get daily updates and wouldn't have to dig through the platform. I'd love t...
Adding the tracking number one by one is time consuming. Please make a feature that we can import excel sheet with a list of orders and its tracking numbers.
I'm using this feature "Mark Orders as Shipped in Bulk" as seen below:I can see that this feature doesn't have the "Notify Customer" and "Notify Marketplace" options.If I use this feature, does it notify customer and marketplace?Or what's the default...
HiWould like pick lists to be emailed when a new order comes in. Can be in the body of the email or a PDF.
We want to use the Marked as shipped bulk feature to upload tracking information. Currently you can up load a tracking number using the order number as a reference but you then still need to choose the courier you used. In order to make this more eff...
Hey all,I'm looking for some help/insight into an issue I'm having importing orders to the correct manual store.Background:My company has set up manual stores per client within Shipstation. The clients place their orders on a google sheet and we impo...
I love the options for DDP which helps our Canadian customers,Unfortunately, the most economical way to ship our product is USPS First-Class Package International which does not have an option to DDPFrom ShipStation's DDP article:"USPS (limited to Fi...
Please send the Delivered Metric to Klaviyo so we can send delivered emails to customers that match our branding. With the new Google and Yahoo sender requirements going into effect next month Shipstation emails are going to start bouncing soon anywa...
Maybe it's a bug, maybe it's been there all along?I've recently noticed that the "cost" under the shipping summary is just the base rate without any delivery confirmation or insurance fees.What we actually paid for this shipment was $17.61. I was onl...
Since USPS Ground Advantage has been implemented, automation for those labels does not work. Every other service works just fine, but I have to manually select the USPS Ground Advantage for every order. Support has only said they would be looking int...
Is there anyone that has come up with a way to edit and/or delete customers?What do you do when a corporate customer closes a location and you want to remove the address so it is not chosen on accident? Or what do you do if their address needs an edi...
Can't imagine how this has no answers on the FAQs but I guess that's alright, having to pay for services and then having very basic features like this break on you. I guess whoever was rolling out V3 didn't think it was a good idea to give the produc...
The ShipStation email template and design is very limited and it makes it hard to tie in with other branded emails that are created in Klayvio for Shopify.What I would like to do is once ShipStation has assigned a tracking number to the order in Shop...
Seeing as GST is a tax identifier used in the following countries:AustraliaCanadaIndiaMalaysiaMaldivesNew ZealandPapua New GuineaSingaporeIt should be a tax identifier we can use and it's not currently an option. This is a deal-breaker for myself and...
Every time press login from the homepage or if I get to login page working around in the help section, it still leads to the same screen. I'm not sure if my browser is trying to autofill an address and is just getting rocked or if the site isn't reco...
Cany anyone explain why ShipStation lets you add secondary, tertiary, shipments on an order… But with NO WAY OF ADDING actual items. I mean… is that not a BASIC attribute of adding a shipment?
Hello ShipStation Community,Do you find the manual task of checking the "lock to prevent address updates from the store" box cumbersome every time you edit an address in ShipStation? Let's streamline this process for smoother operations.How about a s...
We ship out a lot of Amazon packages each week, about 2,000. We have been shipping everything on Veeqo. They have a few things that make shipping a bit more simple. I was hoping we could get these features added to ShipStation so we can return to usi...
When you print labels in bulk Shipstation will automatically batch them by ship from location.We would like the ability to turn that feature off.A stretch goal would be to be able to turn off batch creation entirely based on user.Thank you!
Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...
Is there any way to attach the picture of the parcel in the shipping notification email?
Hello,We have SKUs that are sold by the each as well as the case. So for instance, "SKU A" may receive a purchase for a quantity of 1, but we may receive a wholesale order for 1 case (30 eaches). Each unit has an individual UPC, and then the pre-asse...
I am not sure what the logic is for the inventory locations on Pick Lists being taken from a seperate location than where the inventory is stored, but I think this should change.We upload specific inventory amounts with the locations of that inventor...
With the automation rules I can choose shipment and delivery notifications from the default template and the templates I've created. However, I cannot choose to not send a notification. Being able to automatically set orders to not send notifications...
when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...
Been using Shipstation for years. Recently they changed the order detail form. Before, this form always showed the estimated delivery date, which is really important for us. Now, it is gone. Shipstation support person said that "development" would be...
