ShipStation Features
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Missing Batch

I processed a batch today and after hitting continue my batch cleared and it says o now. It's not showing up in my print queue either. I know sometimes you have to refresh or log out and in due to server lag. But I am unable to locate it anywhere and...

Export Orders Automatically

Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of ord...

Puffy by First-timer
  • 1094 Views
  • 5 replies
  • 0 kudos

Adding Digital Products

When an order comes through with a digital product on it, the digital product is not displayed. We typically write our sales order based on what shows up in shipstation, but we can't do this anymore now that we regularly sell a digital product (Route...

Accounts and splitting accounts

Hello!I currently have a Shipstation account that I use for my main business. I have two additional businesses that ship as well. Is it possible to have separate "accounts" set up for each business that I can add funds to individually with a single l...

NewGuy by First-timer
  • 249 Views
  • 0 replies
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Automating what box to use depending on quantity.

Hello,Is there a way to automatize what box I will use depending on the quantity of the same item in the order?I found a way with automated rules, but it takes 4 or 5 rules per item, and I have around 80 items.Also, I would like to get track of diffe...

samv by New Contributor
  • 1003 Views
  • 4 replies
  • 3 kudos

Feedback ShipStation Unified Shipping Accounts

I have to admit, I was a bit annoyed recently to learn using our own shipping carrier accounts was going to cost us $5 per month for each carrier. Yet how surprised I was when I tried using ShipStation's unified UPS account and am now saving upwards ...

scott30 by New Contributor
  • 395 Views
  • 1 replies
  • 0 kudos

Reason for Return - Customization

I see from previous conversations that this topic was brought up 2 years ago. I'm creating a fresh conversation in hopes that this gets some priority. I'm new to Shipstation but my very first thought when setting up returns on my website was "how do ...

JKC311 by Occasional Contributor
  • 1037 Views
  • 4 replies
  • 1 kudos

Can We Get Delivery Late Shipments Alerts?

Hi Guys, i want to let you know How important this features is, i want to have the ability to Track All the Shipments that after X amount of time still not showing Delivered. i Have customers All over the USA and it is not possible to do it manually ...

Batch Scan to Verify and Print

It would be great if there was a way to place your orders in a batch and then start going through your orders by scanning them and then printing the shipping labels and packing slips, then sending to to the packer to pack. Right now we have to print ...

bunker27 by First-timer
  • 283 Views
  • 0 replies
  • 0 kudos

3rd Party Shipping on UPS

Greetings, We have a customer that requires that we use their UPS account for all packages to them. Since ShipStation's UPS account does not support 3rd party shipping we created a private account to accommodate our customers' requirements. We have a...

MarkW by New Contributor
  • 1683 Views
  • 5 replies
  • 1 kudos

Was incorrectly charged by shipstation for $71 for shipping

Can anyone help me please? I'm not sure what to do. Luckily i kept the receipt and took pictures of the item before shipping it out. The item was weigh 2.70 oz but i receive an email saying its measurement was 33.00x9.00 x.00xx11.25 (which is false) ...

lowki by Occasional Contributor
  • 1084 Views
  • 7 replies
  • 2 kudos

2 Problems

Apparently there is no way to solve any of these two questions?Setting the Default Print Page on the Print Preview Page. It will set in settings but won’t follow through to Print Preview Page automatically. I have to manually change it!!When Printing...

UBT by New Contributor
  • 285 Views
  • 0 replies
  • 0 kudos

2023 Price Increases - 2X for Enterprise

We just received the notice that the price for our current Enterprise Level account would be doubling from $159 to $324 a month. The price increase includes a subscription increase to $229 and then another $95 to access our existing carrier accounts ...

shipping54 by Occasional Contributor
  • 1965 Views
  • 6 replies
  • 15 kudos

Does shipstation have a module for products+inventory?

We are currently on channeladvisor and are desperately looking for an alternative. Our main issue is that we sell only in Canada on shopify, WalMart Canada, BestBuy Canada, NewEgg. Shipstation works fine with integration for us to Canada Post & UPS. ...

MichelT by New Contributor
  • 257 Views
  • 0 replies
  • 0 kudos

Shipment and delivery emails suddenly stopped sending.

Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...

TylerM by New Contributor
  • 307 Views
  • 0 replies
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Any Updates on adding bundles/kits to 3PL

I was told a year ago when the 3PL bundle package launched that Ship Station was going to release the bundle/kit feature, what is the latest update of when this will happen? Also since Ship Station is advertising they are a Ecommerce 3PL software pro...

Amber7583 by New Contributor
  • 858 Views
  • 2 replies
  • 1 kudos

Shipsurance is a scam!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim....

UPS Sure Post

We are using the UPS Sure Post service and the UPS website is no longer showing the USPS tracking number. Has a change been made that will no longer show this tracking information?

1939Atlas by New Contributor
  • 1019 Views
  • 5 replies
  • 0 kudos

Shipping multiple products into a different box

Hi Everyone,I just migrated from ShipWorks to ShipStation. Everything seems better except for the fact that I cannot automate shipping orders with multiple products. I have uploaded all the correct box sizes for each individual product. However, if s...

HHJR by First-timer
  • 297 Views
  • 0 replies
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End of day forms only accessible day after issue?

Hi Guys,I have an issue where I can only access my end of day forms the day after I need them. Below I have attached an image of the issue, it seems the orders that I post go onto the end of day form for the day after and if I even try to access that...

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Leodye by New Contributor
  • 600 Views
  • 1 replies
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Order not clearing and Using Group By-groups blending

Hello Everyone, So the issue is that after I process a group of checked marked orders and hit print it prints labels and packing slips fine but the orders still stay on the screen. I have to refresh after every time. Also, when I go into Group By mod...

RCDND by First-timer
  • 306 Views
  • 0 replies
  • 0 kudos