Hican you please extend the Checkout Rates feature to France? We operate a marketplace where customers and sellers are located worldwide and where the products sold (musical instruments) come in different size and weight depending on the category. Ge...
Anyone know of a way to simply duplicate an entire order to create a new order in which you can edit the shipping address after. This is in relation to reshipping an order that was lost, sent to the wrong address etc. and needs to go to an updated sh...
the order look up page for the online returns portal needs refinement. we have many customers who call and complain that they can't generate a return label. this is not a form we have the ability to change at our end or within the shipstation app? we...
How do I get a price quote just using customers zip code. I've done it before but I can't find the link
Brand new Windows 10 PC, Brand new Zebra ZD420d Direct Thermal printer. Get the error "Printing Error - There was a problem downloading the document" when trying to print a label. Can print from Windows to the Zebra just fine, and can print to other ...
Please add a feature that helps track customers delivery dates.
This has been discussed about a year and half ago and allowing an option to track mail would be an advantageous offer. Firstly, all mail already has stamps.com own Mailer ID which it can manually view if someone contacts support. This is quite the ha...
I'm using webhooks to trigger fulfilment in NetSuite when an order ships in ShipStation.If my middleware is down or miss the webhook call for any reason, is there a way to have ShipStation to send the webhook again ?
We need to be able to add attachments to the shipment notification email, there have been other posts from other customers requesting this feature as seen here: https://community.shipstation.com/t5/ShipStation-Features/Attaching-image-of-parcel-in-th...
I had issues with a workflow and suggested a new feature to customer service and asked them to pass it along. They just kept telling me to post here. Lol I already told you my idea, I don't want to create a whole post about it.
Is anyone else getting an unidentified "error" when attempting to bulk upload tracking numbers? I've had this issue for over a month now and no one is helping me from shipstation, despite it being "escalated" and being told it is "of the highest prio...
My issue is about using internal inventory tracking.I have 15 individual products each with thier own SKU ... so far, so good.The challenge is I have additional SKUs that are product 'groups' ... or a single SKU that contains more than one individual...
It would be a big step up if at a glance you can see the price of shipping for each shipping method without having to click on each one individually. Another bonus if best ship method based on speed and price was highlighted. This would save a tremen...
My account is locked out because I unsuccessfully I tried too many times to add funds. How am I supposed to do anything if I can't log back in. This customer support sucks.
Commercial Invoices should be pre-populated with net declaration prices in the correct currency. It is very inconvenient having to manually calculate and enter each items declaration value when you employ a software which can easily do it for you. We...
Is there a way to have an order that comes in based on inventory levels gets automatically assigned to a user. This way if there is an abundance of stock on the shelf as soon as the orders come in the fulfillment center then just pulls the item and s...
We hope you'll be able to add a box that we can check to add handling fees to orders. As a shipper that extends our shipping discounts to our customers, we would like to add a handling fee to the shipments we choose per box shipped. We want this amou...
Can someone help me with the code to add the shipping carrier and shipping method to the packing slip print outs?
It would be nice to be able to sort the Reporting Categories in the Standalone Product Detail modal window. We manually add new products to their Reporting Category (Brand for our use). The list is currently sorted based on the order they were create...
Labels print fine except they are offset to one side, so that the first few columns of the return address are not shown. Since it prints labels with no OS print dialog, how can I access the print settings where horizontal offset can be added?
We are a make to order firm with 5000 sellable end items that we don't stock. We pull inventory and modify from 90 base products that we keep in stock (and don't sell). I'd like Shipstation to allow us to sell the end items that have zero inventory o...
The new layout is horrible. The extra step with the weight option, then having to scroll down to change declaration (in the middle rather than right below), the address validation isn't clear and everything can't be seen on 1 pageEverything should be...
Since being pushed into the new layout, we've had the occasional issue of having the Print action button in the upper right getting blocked by the Printing Popup Notification.Here's a screenshot of an order:Screenshot of Order There are frequently ti...
It would be beneficial to have the ability to reorder the custom entries on orders, given that ShipStation does not provide a default arrangement. Currently, the items from an order appear in random order under the customs declaration part. Having th...
Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction ...
printing error when using shipstation connect, lowest shipping option not available.
Shipstation connect wants to install everytime I login to my computer. How do I stop it from asking everytime that I start my computer. I used to have it installed, but uninstalled it and cancelled my account.
Please help!I took some months away from work due to a family emergency and a payment bounced. I seem to have then been bumped down to a "Trial." Now that I'm trying to get back to work, I've been trying to update my account to the Bronze Tier and ev...
Just wondering if anyone else is having a problem with shipstation using Royal Mail and getting NOT FOR SHIPPING all over the labels since Friday?I spoke to Shipstation support on Friday who said multiple customers have the same issue but they have n...
Good morning,Simple problem that is destroying my brain.In searching the communities, it seems like others have had challenges. I have tried other suggestions that people have made in those posts with no luck.Here's what I want to do.I created a prod...
