ShipStation Features
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Automation Rules (Action Type)

We have current rules where certain customers are applied there shipping account and carrier. We also specify the "package" type in the same rule. (reason for mentioning below)We now want to create a new rule that will pull from Custom 3 field to spe...

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sales9 by Occasional Contributor
  • 12 Views
  • 0 replies
  • 0 kudos

Customs Declarations - Bulk update QTY

I have spent a few hours with your Customer service to try and get this problem fixed and there is no way to do it according to them. I have 1900 orders that were part of our first Pre-order. The system automatically processed everything but did not ...

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Scan to Print Scale not Working

I'm posting this here to see if others are having the same issue. Shipstation support has been working on the issue for the past 13 days.When in Scan to Print, the scale is not reading weight properly. First it wasn't showing a correct weight and was...

torivt by Occasional Contributor
  • 124 Views
  • 1 replies
  • 0 kudos

UPS from Shipstation setup issues

Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...

drinktche by New Contributor
  • 1040 Views
  • 11 replies
  • 1 kudos

Resolved! Printing issues - labels print super small on a 4x6"

Hi fellow users. Does anyone have this issue, and any solutions? We use Shipstation Connect to our Dymo 4XL printer to print 4"x6" lables, and recently it started printing super small. The image print size would fit 9 images on one label, which makes...

product import errors - 3 YEARS UNRESOLVED

I have yet to get help for this error. After 6 years, creating a csv to match the format is not difficult. Why won't the imports work?Chat support escalates the issue and I've been bombarding this community, but to no avail.. What is wrong with my fi...

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teamLA by Contributor
  • 1348 Views
  • 10 replies
  • 0 kudos

Return Portal Questions

Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 it...

Davidc by Occasional Contributor
  • 232 Views
  • 1 replies
  • 0 kudos

Bring Back Restore Order

When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...

SamRSD by Occasional Contributor
  • 2101 Views
  • 8 replies
  • 15 kudos

Resolved! Bug Report: New split Feature has a bug

Hi Everyone, The newly released "split feature" is convenient but it has a bug。 When this bug happens:1. We have an order which contains 2 items. We split this order into 2 shipments, each containing 1 item.2. Then we combine these 2 shipments back i...

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admin81 by Occasional Contributor
  • 969 Views
  • 5 replies
  • 1 kudos

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

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teamLA by Contributor
  • 1401 Views
  • 7 replies
  • 2 kudos

Collection/Other Courier / pallet ship button

As much as we want to ship everything via ship station we have some stuff which just will never go through for various reasons, Collection, Other couriers. pallets. However our stock/shipping software will only mark something complete after we have d...

Chopkins by First-timer
  • 175 Views
  • 0 replies
  • 0 kudos

Shipping Account changing when new service is selected

We have 35+ warehouses shipping orders each with their own shipping account with default service, package and the shipping account to match the assigned warehouse. When the warehouse packs the order they may change service based on the actual box siz...

ErinHBCS by Occasional Contributor
  • 363 Views
  • 1 replies
  • 0 kudos

My Subscription Won’t Update

I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried ...

KirstenH by First-timer
  • 486 Views
  • 1 replies
  • 0 kudos

Old layout vs new layout

My first impression:I'd love to keep using the old layout till some real improvement in the new is done.Shipstation did a great job in that version, but needs a little more effort in their UX development.After using it a bit, I am liking it so far......

VKN by First-timer
  • 1596 Views
  • 5 replies
  • 21 kudos

Return Received date can't show in sequence

Return Received date can't show in sequence, which is not easier for warehouse & service team to manage. Create date is actually not so important to show in sequence. Instead, it's more important to have Return Received date to show in order , so tha...

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Max_ATW by New Contributor
  • 411 Views
  • 0 replies
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Customize Pick Lists More...

Wish that Pick Lists were more customizable - mainly the ability to remove columns.Our company has no use for the Warehouse Location column of the Pick List, and it eats up 1/4 of the usable space!It has caused issues with the Item # column informati...

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Bulk printing order alerts

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...

Mia4 by First-timer
  • 446 Views
  • 0 replies
  • 1 kudos