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Rate vs Carrier Fee

What is the difference between Rate and Carrier Fee? We created a shipment of three boxes. After everything was selected, it showed the "Rate" as $113.01. Then, once the "Create & Print Label" button is pressed, it shows the Total Cost as $88.51.What...

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Craig by Occasional Contributor
  • 99 Views
  • 2 replies
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Auto route labels to correct printer

It would be great to configure certain carrier lables to particular printers. I.e. all express service to printer from Printer 1, which has pre-printed express labels. all carrier services to print from printer 2.

ChrisB1 by First-timer
  • 61 Views
  • 0 replies
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Option to change currency in account

This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has...

New order view missing customs declaration tab

Very frustrated to see the new order view does not show or allow to see/edit customs declaration. In order to change quantity/price/description you have to switch back to the old view on top of the window every time you open a new order.

f1r3 by New Contributor
  • 104 Views
  • 0 replies
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Scan to Print Scale not Working

I'm posting this here to see if others are having the same issue. Shipstation support has been working on the issue for the past 13 days.When in Scan to Print, the scale is not reading weight properly. First it wasn't showing a correct weight and was...

torivt by Occasional Contributor
  • 514 Views
  • 6 replies
  • 1 kudos

Export Orders Automatically

Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of ord...

Puffy by First-timer
  • 411 Views
  • 5 replies
  • 0 kudos

Shipment and delivery emails suddenly stopped sending.

Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...

TylerM by New Contributor
  • 150 Views
  • 0 replies
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Customs Declarations - Bulk update QTY

I have spent a few hours with your Customer service to try and get this problem fixed and there is no way to do it according to them. I have 1900 orders that were part of our first Pre-order. The system automatically processed everything but did not ...

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UPS from Shipstation setup issues

Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...

drinktche by New Contributor
  • 1512 Views
  • 11 replies
  • 1 kudos

Resolved! Printing issues - labels print super small on a 4x6"

Hi fellow users. Does anyone have this issue, and any solutions? We use Shipstation Connect to our Dymo 4XL printer to print 4"x6" lables, and recently it started printing super small. The image print size would fit 9 images on one label, which makes...

product import errors - 3 YEARS UNRESOLVED

I have yet to get help for this error. After 6 years, creating a csv to match the format is not difficult. Why won't the imports work?Chat support escalates the issue and I've been bombarding this community, but to no avail.. What is wrong with my fi...

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teamLA by Contributor
  • 1731 Views
  • 10 replies
  • 0 kudos

Return Portal Questions

Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 it...

Davidc by Occasional Contributor
  • 340 Views
  • 1 replies
  • 0 kudos

Bring Back Restore Order

When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...

SamRSD by Occasional Contributor
  • 2575 Views
  • 8 replies
  • 15 kudos

Resolved! Bug Report: New split Feature has a bug

Hi Everyone, The newly released "split feature" is convenient but it has a bug。 When this bug happens:1. We have an order which contains 2 items. We split this order into 2 shipments, each containing 1 item.2. Then we combine these 2 shipments back i...

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admin81 by Occasional Contributor
  • 1198 Views
  • 5 replies
  • 1 kudos

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

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teamLA by Contributor
  • 1684 Views
  • 7 replies
  • 2 kudos

Collection/Other Courier / pallet ship button

As much as we want to ship everything via ship station we have some stuff which just will never go through for various reasons, Collection, Other couriers. pallets. However our stock/shipping software will only mark something complete after we have d...

Chopkins by First-timer
  • 226 Views
  • 0 replies
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Shipping Account changing when new service is selected

We have 35+ warehouses shipping orders each with their own shipping account with default service, package and the shipping account to match the assigned warehouse. When the warehouse packs the order they may change service based on the actual box siz...

ErinHBCS by Occasional Contributor
  • 464 Views
  • 1 replies
  • 0 kudos

My Subscription Won’t Update

I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried ...

KirstenH by First-timer
  • 609 Views
  • 1 replies
  • 0 kudos

Old layout vs new layout

My first impression:I'd love to keep using the old layout till some real improvement in the new is done.Shipstation did a great job in that version, but needs a little more effort in their UX development.After using it a bit, I am liking it so far......

VKN by First-timer
  • 2072 Views
  • 5 replies
  • 21 kudos