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Bring Back Restore Order

When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...

SamRSD by Occasional Contributor
  • 4123 Views
  • 10 replies
  • 17 kudos

Shipment and delivery emails suddenly stopped sending.

Hello, About two weeks ago my shipment and delivery emails suddenly stopped sending even though nothing has been changed in my store settings. I have it set up to send an email when the package hits the mail stream (I use UPS and FedEx which support ...

TylerM by New Contributor
  • 337 Views
  • 1 replies
  • 0 kudos

Pick List showing INVENTORY location

I am not sure what the logic is for the inventory locations on Pick Lists being taken from a seperate location than where the inventory is stored, but I think this should change.We upload specific inventory amounts with the locations of that inventor...

matttty by New Contributor
  • 132 Views
  • 0 replies
  • 1 kudos

Option to Remove HS Codes Listed on Packing Slip

I have recently enabled HS codes to be transferred to Shipstation from my Shopify store which is super helpful BUT now I notice the HS codes are listed on my packing slips under each line item. It looks sloppy and confusing for the customer and is no...

pamela2 by First-timer
  • 125 Views
  • 0 replies
  • 0 kudos

Invoice for Added Funds ?

Hi, does anyone know where to find the invoices for Added Funds?I asked the Shipstation support, I was told it was here : Insights > Reports > account balances > all the transactions listed as "purchase" are all funds added.But I have no transaction ...

ssebti by New Contributor
  • 161 Views
  • 0 replies
  • 0 kudos

Self-Service Cache Flush

Please Consider a "Self-Service Cache Flush" button within the ShipStation application. This would avoid the need to go through the help channels which could delay the resolution when the store does not update.

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MBuis by New Contributor
  • 136 Views
  • 0 replies
  • 1 kudos

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

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teamLA by Contributor
  • 2724 Views
  • 8 replies
  • 2 kudos

UPS from Shipstation setup issues

Hello!After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though ...

drinktche by New Contributor
  • 2688 Views
  • 12 replies
  • 1 kudos

Scales Constantly Losing Connection

Hello. We have been trying to integrate ShipStation for about two months now, and can't seem to hit a comfortable point. Every day, we have scales losing connection, printers losing connection. Some mornings nothing gets recognized without multiple r...

WSPAdmin by New Contributor
  • 494 Views
  • 2 replies
  • 2 kudos

Customs Form through API

Hi All,We are using the ShipStation API to create shipments for our orders. We have just added the Customs Declaration functionality (using the Shipments/Createlabel endpoint: https://www.shipstation.com/docs/api/shipments/create-label/).Having submi...

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Marik1234 by New Contributor
  • 267 Views
  • 0 replies
  • 0 kudos

My Subscription Won’t Update

I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried ...

KirstenH by First-timer
  • 1313 Views
  • 4 replies
  • 0 kudos

Customs Declarations - Bulk update QTY

I have spent a few hours with your Customer service to try and get this problem fixed and there is no way to do it according to them. I have 1900 orders that were part of our first Pre-order. The system automatically processed everything but did not ...

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Rate vs Carrier Fee

What is the difference between Rate and Carrier Fee? We created a shipment of three boxes. After everything was selected, it showed the "Rate" as $113.01. Then, once the "Create & Print Label" button is pressed, it shows the Total Cost as $88.51.What...

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Craig by Occasional Contributor
  • 1017 Views
  • 5 replies
  • 0 kudos

Scan to Print Scale not Working

I'm posting this here to see if others are having the same issue. Shipstation support has been working on the issue for the past 13 days.When in Scan to Print, the scale is not reading weight properly. First it wasn't showing a correct weight and was...

torivt by Occasional Contributor
  • 1748 Views
  • 7 replies
  • 1 kudos

Needed: Store Access Permissions Per User

We definitely need a way to control access to different stores on a per-user basis. One specific instance where this greatly affects us in in regards to our test/development store, where we create and manipulate orders for testing purposes. We have s...

isaac7 by First-timer
  • 284 Views
  • 0 replies
  • 0 kudos

Auto route labels to correct printer

It would be great to configure certain carrier lables to particular printers. I.e. all express service to printer from Printer 1, which has pre-printed express labels. all carrier services to print from printer 2.

ChrisB1 by First-timer
  • 191 Views
  • 0 replies
  • 0 kudos

Option to change currency in account

This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has...

New order view missing customs declaration tab

Very frustrated to see the new order view does not show or allow to see/edit customs declaration. In order to change quantity/price/description you have to switch back to the old view on top of the window every time you open a new order.

f1r3 by New Contributor
  • 355 Views
  • 0 replies
  • 0 kudos

Export Orders Automatically

Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of ord...

Puffy by First-timer
  • 1232 Views
  • 5 replies
  • 0 kudos

Resolved! Printing issues - labels print super small on a 4x6"

Hi fellow users. Does anyone have this issue, and any solutions? We use Shipstation Connect to our Dymo 4XL printer to print 4"x6" lables, and recently it started printing super small. The image print size would fit 9 images on one label, which makes...

product import errors - 3 YEARS UNRESOLVED

I have yet to get help for this error. After 6 years, creating a csv to match the format is not difficult. Why won't the imports work?Chat support escalates the issue and I've been bombarding this community, but to no avail.. What is wrong with my fi...

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teamLA by Contributor
  • 2781 Views
  • 10 replies
  • 0 kudos

Return Portal Questions

Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 it...

Davidc by Occasional Contributor
  • 579 Views
  • 1 replies
  • 0 kudos