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Forum Posts

My Subscription Won’t Update

I keep getting an error that won’t allow me to select a subscription tier. It allowed me to cancel my subscription, but it won’t let me now select a subscription tier at all. It just says “Failed to change billing plan, please try again.” I’ve tried ...

KirstenH by First-timer
  • 83 Views
  • 1 replies
  • 0 kudos

Bring Back Restore Order

When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...

SamRSD by Occasional Contributor
  • 491 Views
  • 6 replies
  • 2 kudos

Old layout vs new layout

My first impression:I'd love to keep using the old layout till some real improvement in the new is done.Shipstation did a great job in that version, but needs a little more effort in their UX development.After using it a bit, I am liking it so far......

VKN by First-timer
  • 486 Views
  • 5 replies
  • 2 kudos

Return Received date can't show in sequence

Return Received date can't show in sequence, which is not easier for warehouse & service team to manage. Create date is actually not so important to show in sequence. Instead, it's more important to have Return Received date to show in order , so tha...

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Max_ATW by New Contributor
  • 192 Views
  • 0 replies
  • 0 kudos

Customize Pick Lists More...

Wish that Pick Lists were more customizable - mainly the ability to remove columns.Our company has no use for the Warehouse Location column of the Pick List, and it eats up 1/4 of the usable space!It has caused issues with the Item # column informati...

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Bulk printing order alerts

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from sh...

Mia4 by First-timer
  • 236 Views
  • 0 replies
  • 1 kudos