Paperless Trade/ Electronic Customs - user control?
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3 weeks ago
We use Paperless Trade (PLT) on our DHL account, to create and file customs paperwork electronically. This works well, and we use it on almost every international shipment we raise.
There are some countries where PLT isn't accepted and we have to attach Paper copies of the customs paperwork to the package. For example, anything going to Martinique worth more than ยฃ25 has to have paper customs documentation.
Shipstation won't let us create a shipment, print the labels and then print the paper customs documentation. It just won't. It says that PLT is not available for this destination, and suggests I should "resubmit as a regular shipment" - but that isn't possible. That value to that destination - "computer says NO!"
I spoke to a very helpful agent on the Shipstation team, who simply turned off PLT in the back-end, pushed the shipment through, then turned on PLT again - I could then print out all the documentation and get the package out of the door.
It seems madness that we can't have the ability to do this for ourselves. Please can we have the ability to switch this on and off for individual shipments?
The other options we have are to either hop onto a chat with the support team to ask them to do this, or log into the DHL portal and create the shipment there. In practice, that is the most likely result, because the team can just get on and do that, whilst we really want everything done through Shipstation.
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3 weeks ago
Hello @Ocean_Sussex!
Thank you for your post in the community. We have passed along your feedback to the development team to review.
Happy Shipping!
-Cara
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