I got this message this morning on Shipstation. I'm a little confused by this. Why is shipstation now charging an extra $20 a month just because I added Fedex to my carrier account? I rarely use Fedex but I would like to have that option, it's not wo...
So we just had a customer complain we sent his package to the wrong address. I checked his order and the shipping address matched what he's saying he entered. HOWEVER, when I reprinted his shipping label, there is a different zip code. There is a war...
tested on 3 computers, all 3 computers have not experienced this before. Our account uses Shipstation Connect which makes printing so much quicker than downloading then manually printing each label or whatever it is that needs to be printed.Starting ...
Hi all Suddenly I can’t print labels and getting this error which has brought out operation to a standstill and support are not replying can anyone help at all?thanksben
Hican you please extend the Checkout Rates feature to France? We operate a marketplace where customers and sellers are located worldwide and where the products sold (musical instruments) come in different size and weight depending on the category. Ge...
Anyone know of a way to simply duplicate an entire order to create a new order in which you can edit the shipping address after. This is in relation to reshipping an order that was lost, sent to the wrong address etc. and needs to go to an updated sh...
Hi, It would be helpful if shipstation could support multipackage shipments via API. Thanks, Anjali
the order look up page for the online returns portal needs refinement. we have many customers who call and complain that they can't generate a return label. this is not a form we have the ability to change at our end or within the shipstation app? we...
How do I get a price quote just using customers zip code. I've done it before but I can't find the link
Brand new Windows 10 PC, Brand new Zebra ZD420d Direct Thermal printer. Get the error "Printing Error - There was a problem downloading the document" when trying to print a label. Can print from Windows to the Zebra just fine, and can print to other ...
We want the FROM address set to our domain so that '@Shipstation.com' does not appear on emails sent to our customers.We are unable to use our own branding on emails from ShipStation because they get quarantined, and get tons of calls. Where is my pa...
Please add a feature that helps track customers delivery dates.
This has been discussed about a year and half ago and allowing an option to track mail would be an advantageous offer. Firstly, all mail already has stamps.com own Mailer ID which it can manually view if someone contacts support. This is quite the ha...
I'm using webhooks to trigger fulfilment in NetSuite when an order ships in ShipStation.If my middleware is down or miss the webhook call for any reason, is there a way to have ShipStation to send the webhook again ?
We need to be able to add attachments to the shipment notification email, there have been other posts from other customers requesting this feature as seen here: https://community.shipstation.com/t5/ShipStation-Features/Attaching-image-of-parcel-in-th...
I had issues with a workflow and suggested a new feature to customer service and asked them to pass it along. They just kept telling me to post here. Lol I already told you my idea, I don't want to create a whole post about it.
Is anyone else getting an unidentified "error" when attempting to bulk upload tracking numbers? I've had this issue for over a month now and no one is helping me from shipstation, despite it being "escalated" and being told it is "of the highest prio...
I have recently enabled HS codes to be transferred to Shipstation from my Shopify store which is super helpful BUT now I notice the HS codes are listed on my packing slips under each line item. It looks sloppy and confusing for the customer and is no...
My issue is about using internal inventory tracking.I have 15 individual products each with thier own SKU ... so far, so good.The challenge is I have additional SKUs that are product 'groups' ... or a single SKU that contains more than one individual...
It would be a big step up if at a glance you can see the price of shipping for each shipping method without having to click on each one individually. Another bonus if best ship method based on speed and price was highlighted. This would save a tremen...
My account is locked out because I unsuccessfully I tried too many times to add funds. How am I supposed to do anything if I can't log back in. This customer support sucks.
The issue that the printing through shipstation connect is still not working. I had the old version, downloaded the new version and it worked for one day. As of yesterday 3/12/24 I started getting the same error "Printing Error - There was a problem ...
I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work. The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never ad...
I realize that the Verified badge shows up when viewing an order, it would be nice if there could be some way to show this in the order list. Whether it was a tag, a diferent column, whatever. I can't find any way to accomplish this.
Commercial Invoices should be pre-populated with net declaration prices in the correct currency. It is very inconvenient having to manually calculate and enter each items declaration value when you employ a software which can easily do it for you. We...
Is there a way to have an order that comes in based on inventory levels gets automatically assigned to a user. This way if there is an abundance of stock on the shelf as soon as the orders come in the fulfillment center then just pulls the item and s...
Has anyone else done the math on the new subscription pricing? We have and with the new charge for printing labels from our own carriers our cost monthly cost has increased over 1,000%.We have been with ShipStation for over 12 years and since they ha...
We hope you'll be able to add a box that we can check to add handling fees to orders. As a shipper that extends our shipping discounts to our customers, we would like to add a handling fee to the shipments we choose per box shipped. We want this amou...
Can someone help me with the code to add the shipping carrier and shipping method to the packing slip print outs?
We are experiencing issues with ShipStation printing through shipstation connect. We can print directly to the print without any problems. Is there a fix for this yet?
