Test labels
Is it possible to create a test label within ShipStation? I need to test that my integration is working, but I don't want to have to pay for a label to do so.
Forum Posts
Address update in Shopify not showing up in V3
So in V2, if a customer wanted to change their shipping address and our sales team updated it in Shopify and I ran a manual update/refresh in ShipStation, the address would update from Shopify. I just noticed that V3 is no longer doing this. Has anyo...
ShipStation is now automatically changing shipping address (with feature turned off)
So we just had a customer complain we sent his package to the wrong address. I checked his order and the shipping address matched what he's saying he entered. HOWEVER, when I reprinted his shipping label, there is a different zip code. There is a war...
Ability to use USPS IMB/Intelligent Mail Barcode
If you get registered with the post office you can get a number called an MID or mailer ID. It's something that you should be able to have in encoded in the tick marks on first class letters and flats. It allows people to see where they are in the po...
Keep V2 of shipstation
This is not a problem of getting used to the new layout.There are serious issues here that are almost making it unusable.Why not let us continue using it while you sort out V3?!
Change Shipping Times In Shopify Integration App
This feature is necessary for me and my business but for whatever reason doesn't exist.Basically I need to be able to edit or better yet remove completely the part where it says "4 business days" or "2 business days" from the checkout on shopify chec...
Resolved! Technical Diffcultities Loading Money, CC is fine
Insufficient account balance. Account exception Exception with code 0x00560101; module 86, category 1, item 1 It will not load funds no matter what I try and its just started Yesterday. Any Clue
Printing with packing slips
I would venture to assume that most companies that use Shipstation have more than one employee using Shipstation at one time. Why in the world do we have to go all the way back to settings to print with or without packing slips? And why, for the love...
The "new" ShipStation doesn't support decimal values for dimensions?
This has got to be joke. Are you telling me we cannot enter decimal values into product dimensions? How can you force everyone to switch to this new interface with this?
Wix Integration - "product not available in your location"
When customer goes to finish an order out in the cart on my website, after filling out the address and trying to create the order, it says "product not available in your location". Doesn't work for anywhere in US. Only Domestic US is turned on. In th...
Can't ship to International locations any longer. Why?
I've been using the paid version of Shipstation for several years and never had a problem with International shipments. About a week ago I started having problems where International shipments are not working. I get an error telling me that the name ...
What does RESTORE button do?
I have an order that was marked as shipped that I need to move back to Awaiting Shipment. I selected the order and clicked 'Restore'. I'm not sure what this button did. The original order is still marked as shipped, and it seems to have created an em...
Can't find the CUSTOMS FORMS to print...HELP!
Trying to ship package via UPS from the USA to CHINA.I got the UPS shipping label to Print fine .I did fill out the Customs Declaration, however I don't see any PDF to print it.HELP!!
Migration to SP-API status.
Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to mak...
Rates over API via Amazon Buy Shipping
Hi, We have setup our API calls and having troubles receiving Amazon Buy Shipping rates over API. Stamps.com and UPS rates work as expected. Seems strange as when we try to do it from the front end - it picks it up. Anyone had this issue ?
Import orders with items already grouped into packages?
Hi, checking out ShipStation. We have a custom store and we group the items of an order into packages, add box weight etc. Because we have items that must be shipped together (long rods of steel, or some very large items ship as their own package) we...
How do I ship to an army base correctly?
I'm trying to ship an order to an army base but it keeps saying the address is invalid. I'm hoping it's a simple fix, the customer says this is the correct address (you can see the address with the photo attached). I want to make sure I have it right...
Resolved! Can I use Amazon Buy Shipping on a NON Amazon order?
Does anyone know if we can use Amazon Buy Shipping on a NON Amazon order? For example on my Shopify orders?Thank you for any help!!
How do I create a new support ticket?
Anyone have a clue as to how to create a new support ticket with SS?
Error message....
I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...
Packing Slips template
any body have a sears Packing Slips templet i can copy to ship station had no luck on sears to findPacking Slips templet little confusing for me i dont know html to make one
Total Value and total shipping paid should show on combined orders
When we combine several orders together (we can't stop customers from remembering they needed more items), we need to see the total order value (to determine if we want to have signature service and how much to insure it for) as well as total shippin...
No restore order feature?? Have to MANUALLY type in orders now? What in the world?
I'm so angry about this update. I've not enjoyed the new version since it came out and refused to work with it so we kept the old version going until we were forced to transfer to the new version recently. Everything about the new version bothers me ...
Incorrect "Total Paid" after order edited in marketplace
I have an order that was placed through Shopify for one item. I edited the order in Shopify to remove that item and add a different one. Once the order was synced to ShipStation I still have the "qty 0" lineitem for the item that was removed (a separ...
UPCs won't scan correctly during scan to verify + print
Can't imagine how this has no answers on the FAQs but I guess that's alright, having to pay for services and then having very basic features like this break on you. I guess whoever was rolling out V3 didn't think it was a good idea to give the produc...
What does changing the "Ship Date" in shipstation do?
What does changing the "Ship Date" do?It doesn't change the Etsy "Ship Date" like it should
Write back a tracking number to Magento DB
Hello! When customers create a shipping return label via our branded Shipstation Return page (https://track.shipstation.com/f/r/k/Cot58e11h4eN9bTs0MPMl%2FQdxnxV7eHQtSm7%2BHvfhO0%3D), we would like to have that return label tracking number written bac...
Split orders
This is horrible for anyone who splits orders. First, it doesn't allow me at all to split orders for multiple address shipments from Woocommerce, which has been a big problem for me but at least I could work around with Shipstation and split the orde...
Problems when combining with partially shipped order
I have an order that was previously split and partially shipped. So this order has one shipped shipment and one unshipped shipment. I needed to add an item to the unshipped half. I created a new order and then combined this new order with the unshipp...
Shipping calculator has lost a key functionality
I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window...
