ShipStation Features
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Box Dimension Specific to Carrier

Wondering if there will ever be an option for box dimensions on the "if" section of an automation formula. Where I work, we are wanting to create a formula that takes a certain box size and places it under a specific shipping carrier. For example, if...

Mobile App

Hey! My team has been using Shipstation through the web browser since September of last year (2024) on our regular computers. I am in charge of new sorts of automation and production management, along with process development for reference.I have rec...

Cmanley by First-timer
  • 241 Views
  • 1 replies
  • 0 kudos

Bulk Inventory Warehouse Location creation

I am in the process of setting up my warehouse on Shipstation and have over thousands of locations to set up, all which needs to be done manually, one by one. A great feature to have would be to allow bulk csv upload of the warehouse locations, which...

maypaperco by Occasional Contributor
  • 880 Views
  • 1 replies
  • 0 kudos

Shipstation Connect Unstable

Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.

birdsafe by Contributor
  • 6430 Views
  • 11 replies
  • 5 kudos

Pick List Order Number Barcode

Is there a way to add the barcode found on Packing Slips to the Pick List? Our workflow starts with a pick sheet / pick list.We are making the switch to ShipStation, but we need to print a packing slip in order to scan the order barcode?The only thin...

ChrisCross by Occasional Contributor
  • 4868 Views
  • 5 replies
  • 3 kudos

can't purchase postage

 when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and bur...

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AMLJ by New Contributor
  • 6959 Views
  • 12 replies
  • 0 kudos

Automation Rules

Has anyone been able to create an Automation Rule that would ONLY IMPORT orders based on your product SKU's?

LaurenS by First-timer
  • 244 Views
  • 1 replies
  • 0 kudos

Third Party

Why is there no Third-Party shipping option in the drop down menu where we can input a customers account for billing an order? This seems like a very standard option. The whole point of using Shipstation is to streamline shipping and not have to go t...

Add New Automation Rule

An automation rule that would automatically add in shipping cost to the total paid value would be most helpful. Right now I have to do this manually for every order that has a shipping charge.

DMVGames by First-timer
  • 379 Views
  • 1 replies
  • 0 kudos

Movable "Custom views"

Please make it so that "Custom views" can be rearranged. Right now, when you create a new view, it is placed on the far right and there is no way to rearrange them, without deleting them all and starting over.

PWS by Occasional Contributor
  • 179 Views
  • 1 replies
  • 0 kudos

No Space for Cost Price Data

It would be very useful to be able to enter cost price information for each product.I was advised to use the 'CustomsValue' column, however this should display retail value not cost price.It would be great if there could be a space to enter cost pric...

Canada Shipping Tax Report

How/Can a report be generated showing GST/Tax charged on Shipping Cost? This is a requirement in Canada and I have been unable to generate this report.

NYRAdmin by New Contributor
  • 2875 Views
  • 12 replies
  • 7 kudos

Update to 2FA not acceptable

I noticed a pop-up today that says we can now get 2FA codes sent via SMS. I'd like to follow up on an earlier post where I requested the option to disable 2FA, and say that this update does not help us. Our issue is that the person with access to the...

Adding Inventory through Scan

Is there a feature anywhere that allows you to add inventory to the system through scanning a UPC/SKU barcode? We grow plants and manually count our inventory as we transplant. It would be helpful if there was an option to scan the items to have a mo...

Barcode / Inventory

We are a Startup having lots of trouble figuring out how to set up our inventory system. We have downloaded and set up ship-station connect but it always tells us that we don't have it downloaded, We bought a barcode scanner on amazon but apparently ...

Jabon17 by First-timer
  • 1735 Views
  • 2 replies
  • 1 kudos

Discounts Not Shown on the Label

We want to have a feature that will automatically declare discounts on orders, rather than manually changing (especially considering that on our site we have plenty of one off codes) and if we don't manually change them, it can cause problems on the ...

Andrej by First-timer
  • 236 Views
  • 1 replies
  • 0 kudos

Error Loading ShipStation

Hi I'm getting the following error logging into all my accounts. I tried 3 different browsers, 3 different computers, and cleared all the cache, and it still doesn't work.

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Order number on Ups ground saver labels

when will Ship station allow printed messages on UPS sure post labels amazon some how got them on so i am assuming Ship Station can also print the order numbercant wait till this issue is resolved

TC2721 by Occasional Contributor
  • 1890 Views
  • 6 replies
  • 2 kudos

AWAITING PAYMENT BULK

Hello,I am writing to request a feature in which we can mark multiple orders in the "awaiting shipment" status as "paid" in bulk, rather than having to process each order individually.The reason for this request is to streamline our order management ...

evelinv by First-timer
  • 1012 Views
  • 1 replies
  • 3 kudos

who to ditch ShipStation for now that fees are tripling?

Seeing lots of posts about how to quit ShipStation and where to turn instead, given that ShipStation is tripling our monthly fees starting in May '25 simply to maintain API access (the exact date seems to be different for each customer...another mone...

MININ by Occasional Contributor
  • 799 Views
  • 2 replies
  • 14 kudos

C'mon ShipStation you are better than this

There is no EASY way to uncombine shipments once combined . Total headache . Why the world is there no uncombine shipments option or something ?? Hours wasted on this nonsense . Pls help ease this ridulousness.Thank you

BH by First-timer
  • 278 Views
  • 1 replies
  • 2 kudos

Solution to Price Gouging Announcement

ShipStation should maintain API access at all the levels that have it today for existing customers at 1Q2025 prices, and only require upgrading to Gold level to get API access if the customer is starting a new account. In other words, respect existin...

Northstar1 by Occasional Contributor
  • 377 Views
  • 1 replies
  • 6 kudos