ShipStation Features
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Test labels

Is it possible to create a test label within ShipStation? I need to test that my integration is working, but I don't want to have to pay for a label to do so.

SW by New Contributor
  • 164 Views
  • 3 replies
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Address update in Shopify not showing up in V3

So in V2, if a customer wanted to change their shipping address and our sales team updated it in Shopify and I ran a manual update/refresh in ShipStation, the address would update from Shopify. I just noticed that V3 is no longer doing this. Has anyo...

Ability to use USPS IMB/Intelligent Mail Barcode

If you get registered with the post office you can get a number called an MID or mailer ID. It's something that you should be able to have in encoded in the tick marks on first class letters and flats. It allows people to see where they are in the po...

dbminting by Occasional Contributor
  • 82 Views
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Keep V2 of shipstation

This is not a problem of getting used to the new layout.There are serious issues here that are almost making it unusable.Why not let us continue using it while you sort out V3?!

nick by Occasional Contributor
  • 1244 Views
  • 27 replies
  • 19 kudos

Change Shipping Times In Shopify Integration App

This feature is necessary for me and my business but for whatever reason doesn't exist.Basically I need to be able to edit or better yet remove completely the part where it says "4 business days" or "2 business days" from the checkout on shopify chec...

4 business days.png

Printing with packing slips

I would venture to assume that most companies that use Shipstation have more than one employee using Shipstation at one time. Why in the world do we have to go all the way back to settings to print with or without packing slips? And why, for the love...

scarey by Occasional Contributor
  • 97 Views
  • 0 replies
  • 2 kudos

Can't ship to International locations any longer. Why?

I've been using the paid version of Shipstation for several years and never had a problem with International shipments. About a week ago I started having problems where International shipments are not working. I get an error telling me that the name ...

FaberUSA by New Contributor
  • 188 Views
  • 2 replies
  • 0 kudos

What does RESTORE button do?

I have an order that was marked as shipped that I need to move back to Awaiting Shipment. I selected the order and clicked 'Restore'. I'm not sure what this button did. The original order is still marked as shipped, and it seems to have created an em...

david_dean by Frequent Contributor
  • 491 Views
  • 8 replies
  • 2 kudos

Migration to SP-API status.

Could you please advise on the status of migration ? It seems MWS access to PII information will be shut down in less than a month. The only reason we are integration into Shipstation is because our app was denied on SP-API PII access . Wanted to mak...

Alex80 by New Contributor
  • 212 Views
  • 3 replies
  • 0 kudos

Rates over API via Amazon Buy Shipping

Hi, We have setup our API calls and having troubles receiving Amazon Buy Shipping rates over API. Stamps.com and UPS rates work as expected. Seems strange as when we try to do it from the front end - it picks it up. Anyone had this issue ?

Alex80 by New Contributor
  • 127 Views
  • 1 replies
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How do I ship to an army base correctly?

I'm trying to ship an order to an army base but it keeps saying the address is invalid. I'm hoping it's a simple fix, the customer says this is the correct address (you can see the address with the photo attached). I want to make sure I have it right...

Screen Shot 2022-05-26 at 9.15.04 AM.png
tmoeves by First-timer
  • 161 Views
  • 2 replies
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Error message....

I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation... I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are bei...

BS SS ERROR.jpg

Packing Slips template

any body have a sears Packing Slips templet i can copy to ship station had no luck on sears to findPacking Slips templet little confusing for me i dont know html to make one

Write back a tracking number to Magento DB

Hello! When customers create a shipping return label via our branded Shipstation Return page (https://track.shipstation.com/f/r/k/Cot58e11h4eN9bTs0MPMl%2FQdxnxV7eHQtSm7%2BHvfhO0%3D), we would like to have that return label tracking number written bac...

Split orders

This is horrible for anyone who splits orders. First, it doesn't allow me at all to split orders for multiple address shipments from Woocommerce, which has been a big problem for me but at least I could work around with Shipstation and split the orde...

LeslieAJ by Occasional Contributor
  • 168 Views
  • 1 replies
  • 1 kudos

Problems when combining with partially shipped order

I have an order that was previously split and partially shipped. So this order has one shipped shipment and one unshipped shipment. I needed to add an item to the unshipped half. I created a new order and then combined this new order with the unshipp...

david_dean by Frequent Contributor
  • 337 Views
  • 6 replies
  • 1 kudos

Shipping calculator has lost a key functionality

I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window...

tony11 by Occasional Contributor
  • 528 Views
  • 9 replies
  • 1 kudos