Firstly, if you ship UPS, MAKE SURE you are checking your balances because UPS was charging my account double what i originally paid, after shipping, on almost every package for about a full year before I realized! Go to settings > shipping > carrier...
Trying to schedule UPS pickup "No shipments were found for this date." I have 5 to be picked up.Why am I getting this error?
We have been receiving "Shipping service not found" errors when trying to batch label print our orders. Our warehouse managers will usually print 100 labels at a time. A few months back, we would get one or two of these errors a week. But of late, we...
In the last few months we see an increasing number of packages returned because Address Verification overrides address removing apartment or mailbox numberAddress verification should not override the second line at all.
Hi AllI have an integration that imports my orders from another sytem (OrderTime Inventory Management).What I would like to be able to do is create an automation rule that processes these orders automatically as they sit in awaiting shipment status, ...
We would love to see recurring pickup support added for FedEx and Canada Post within ShipStation. Currently, this feature is only available for UPS users in the U.S., which limits flexibility for businesses that rely on multiple carriers.
For the past week or so, we have been having issues with our scan forms. We are not new users, using scan forms for ages, and our postal carrier is not a rookie either.We print the form as usual, including all the shipment for USPS for the day. Our p...
Would be nice to add MailerLite integration to auto create new email subscribers from imported orders. Should work just like the Mailchimp integration.Thanks!
Hello, From time to time I need to remove an item from an order that will no longer be shipped. I can't seem to figure out how to erase that item so that it does not show up anymore. Please let me know if this is possible and how I can do it. Thank y...
It would be great to be able to add a condition for scanned/verified. Currently its a very manual process to tag each order scanned/verified. Please make it so that we can create an automated rule to add a tag to an order once the shipment is scan/ve...
When utilizing the awaiting shipments tab, we often want to see the order totals summed. So for example, if we have 5 orders pending with an order total of $10 per order then when selecting all 5 orders a summary showing $50 would be very helpful (5x...
The article featured in a recent email explaining Dynamic Pricing was irritating to say the least. The term Dynamic Pricing has a negative connotation to consumers and is basically equivalent to price gouging. I see no benefits to the business owner ...
HiI have a zebra tc51 that runs android.is there a way to be able to scan the items in an order via this scanner and once its all scanned, it should print a label or confirm its done and ask if i want to print a label etc...the tc51 is a great androi...
Is there a way to get FedEx by Shipstation Multi-Package Feature enable? This feature is not available in Shipstation FedEx
Hi,I love the product bundle feature. Thank you for building it. It is incredibly useful. I discovered today, however, that we are unable to filter or create automation rules on a sku once it becomes a product bundle. The original sku becomes the "Bu...
I use the shipment notifications, they are great! But now with using Global Post, when a customer click the tracking number the link goes to USPS. Yes, USPS picks it up but the tracking is thru Global Post not USPS. So when the customer clicks the tr...
We map Custom Field 1 to the Shopify Order Note Attributes, however more and more apps are sending data to the order note attributes so it is getting messy. It would be WONDERFUL to have a way to filter or exclude data from this field.Currently we ha...
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Hello,Recently we have had dozens of orders to France where customers are being taxed. The shipments are below the 150 dollar diminimus threshhold and the Vat Taxes are paid by Amazon and we are including the Amazon IOSS. Is anyone else encountering ...
Pretty obvious bug
My life would be so much easier if I could change my customer info in the Customers page. I just spent 45 minutes on chat with customer service while the guy changed 1 email address for me. I don't have time, or understand how to create a CSV file. a...
Apparently this has been an issue for users for years but I was told to come here to post it. I'm using a few different softwares that use hotkeys and I keep running into an issue where I intend to press F9 on another software but end up creating a l...
Hi,I'd like to create an automation rule for Parcelforce to create multiple labels per a consignment.It would be helpful to be able to do this by the quantity ordered.For example:Orders 3 boxes - 1 labelOrders 6 boxes - 2 labels per a consignmentOrde...
We use Paperless Trade (PLT) on our DHL account, to create and file customs paperwork electronically. This works well, and we use it on almost every international shipment we raise.There are some countries where PLT isn't accepted and we have to atta...
Hi, Few customers asked me if they can have real access to the inventory. Can you create a feature where the customer can loggin in and have access to their store inventory and not the inventory of my whole warehouse. I am thinking about switching to...
We have recently started getting the following error: "no response from workstation" when we select the scale/weight during packing/shipping in Shipstation. The issue started a couple of weeks ago, then sort of faded now they are frequently occurring...
The 50-character customer email limit has impacted our ability to ship orders. Many of our customers have very long email addresses or multiple persons who need to be notified. The old 100-character limit we were able to work around. Can you please r...
I see it's been an ongoing issue for a few years based on similar requests, but wanted to bring attention to this much-needed feature within Shipstation again.As it stands, Shipstation only displays the cheapest option, however, I want it to be able ...
Every time we need to integrate a new store, we have to either call the API or contact support to get the store ID for the new store. It would cut down on your support requests if you just added the store ID to the Store Settings page.
Hi Team,I’m reaching out to express my frustration regarding ShipStation’s lack of support for WebP image formats. WebP isn’t some new or niche format—it’s been around since 2010, providing superior compression and faster load times compared to JPG o...
