When we ship $0 international warranty orders we need to add the following statement.“No commercial value. Total value for customs purposes only.”Currently, in the customs declaration section there is not an option for a note. Can we add a drop down ...
When I go to FedEx account to add shipments there is an option to service options where you can select or choose "Hold at location" this feature is not available under " Other Shipping Options" for FedEx on shipstation.How can I use HOLD AT LOCATION ...
Hello! anyone else having issues with Shipstation today!Error Details Request failed with status code 504. Url was /seller
Our fulfillment center is really needing to sort by SKU and then order, but ShipStation doesn't allow tier sorting which is making their job hard when it comes to packing orders. This is VERY much needed ASAP as we are a Christmas Business about to r...
Hello!In Shopify there are order discount codes applied to customer orders. However, I don't see these discounts on the orders as they import into ShipStation. I only see the amount ordered, and the amount paid. The amount Paid appears to include the...
I've been having trouble with shipments to customers in Mexico. They are being returned with the box saying "Unclaimed" (in Spanish of course). In researching this, I found this article:https://www.usglobalmail.com/helps/mexico-import-requirements-up...
Has anyone else been told that they are going through a system “issue” and they can’t access your account due to it , so in return they can’t help solve your issue ?? I have and I’m FURIOUS!! I just need them to pull up one label manifest showing tha...
Sorting by the ON HAND column would be very useful. We can sort most of the columns currently in the Product list, why not this one?
I'm having issues where my checkout will only display one or the other (USPS or UPS) for customers depending on their region with Live Rates on. Some of my customers simply don't like USPS or don't have UPS deliver their packages correctly to their a...
I would like a way to back up all automation rules. Priroity list from top to bottom, names, and how each rule was set up in case of data loss.
We need a way for those returns that are outstanding to be marked as received AND stick in the received tab. Currently, when you mark outstanding returns as shipped, they move to the received tab; however, they move back to outstanding as their statu...
Can't login today, great stuff. Or contact anyone for help. "Timed out while persisting metadata."
I really feel that after supporting ShipStation for over 10 years, like many others, it's time you offered a proper returns and exchanges system. Its now 2025! Give us better features! Customers often want to exchange, not refund, yet ShipStation doe...
When exporting Inventory, all count columns should be included. For shops with smaller inventories, a difference of 1 or 2 products is important for inventory planning.
We're new to bundles and inventory sync. These features are crucial in our store, but we sometimes encounter an issue because the bundler calculates inventory to include all available single products. We don't maintain huge inventory levels, so that ...
Currently, I'm having to manually enter the MID code on the customs declaration for each shipment to the US.It needs to be added as a field in the product information.
I'd love to have the ability to toggle on and off which information shows on the default packing slip. For Example:Customer Phone Number: On/OffCustomer Note: On/OffRequested Service: On/OffWhen a completely custom invoice isn't necessary, this minor...
Good morning,Simple problem that is destroying my brain.In searching the communities, it seems like others have had challenges. I have tried other suggestions that people have made in those posts with no luck.Here's what I want to do.I created a prod...
Would like an option to display all the shipping rates rather then displaying the cheapest live shipping rate between Bigcommerce and Shipstation. I have customers who would prefer Ups over Usps as lately the post office hasn't been the best in certa...
Trying to configure live rates for BigCommerce with Shipstation. The options quite frankly aren't what they claim to be. Yes, I understand that ShipStation will only show the cheapest rates for "similar services". But how "similar services" is determ...
Our business ships from 2 warehouse locations one East Coast and one West Coast. We use FedEx to ship from both locations but need each location to have labels printed using different account numbers for package volume to be recognized and billed cor...
Currently we have some line-item properties we set in Shopify. Most line-item properties are visible to the end-user, unless you explicitly start its name with an underscore, in which case they're considered private and for internal use only.Right no...
I am having issues with bundles created in Recharge (through shopify) and how they work in shipstation. I've had a number of them duplicated when they were coming across. The first time would come without an image and the second would have the image....
Hey Team, we love the Scan to Ship page. It's reduced our order mistakes and customer service DRASTICALLY. Thank you for it.Here's a couple things that would make this page more useful to us:1) Fix the page spacing, especially at the top.It's helpful...
I know this topic has been brought up already, but here's another plea to PLEASE give the option to disable 2-factor authentication. It's such a headache when working from multiple devices, which many small business owners must do constantly as the w...
Hello. I use ShipStation daily (or several times per week, depending on the week), but the site always requires a fresh login, never remembering my device. I check off "Remember this device" each time, use the same browser, and never clear my cache; ...
Greetings,my company specializes in developing SaaS solutions for ecommerce merchants, and we would like to integrate ShipStation with our product, but we are unsure whether to use ShipStation API v1 or v2.From what we could tell based on your API do...
Hello, do you have product locations showing on your pick list? We are thinking about adding these, can you do this on the fly or is it strictly a bulk update with a csv file?Thanks
This seems like a no brainer - we use Shopify and have both the HS Code and Country of Origin as part of our inventory item. When pulling an order into ShipStation it automatcally pulls Title / Description / Qty / Value / Country of Origin and NOT th...
ShipStation 3PL Add-On should retrieve "Delivery By Date" from the Client to 3PL.To be able to check Last Promise date for the customer and Calculate best shipping option on shipments. SincerelyShipFifty Managing PartnerAli Dincer
