ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Split Shipment Filter For Reporting

ShipStation Support suggested there's no native way to filter shipments screen to only show orders that were split into multiple shipments. With how costly split shipments can be to a business and the feature recently receiving alot of "enhancement",...

KGStaff by First-timer
  • 740 Views
  • 2 replies
  • 1 kudos

Partial Quantities

Please ask the dev team to allow for partial quanities of items on orders. It is very frustrating to have our quantities rounded to whole numbersThanks you

Drahbari by Occasional Contributor
  • 139 Views
  • 1 replies
  • 0 kudos

Feature Suggestion: Inventory Tracking for Boxes

ShipStation already supports inventory tracking for products, but at least for me that isn't terribly useful as I track that in other places. However, what would be incredibly useful is if the inventory tracking system were extended to cover boxes, m...

Alex_W by Occasional Contributor
  • 194 Views
  • 2 replies
  • 3 kudos

Order number on Ups ground saver labels

when will Ship station allow printed messages on UPS sure post labels amazon some how got them on so i am assuming Ship Station can also print the order numbercant wait till this issue is resolved

TC2721 by Occasional Contributor
  • 1521 Views
  • 4 replies
  • 2 kudos

Error message when closing USPS shipments

I have been having an issue for several months now when I try to close shipments from a previous day to generate a scan form. For example yesterday I printed 86 labels, but I forgot to close the shipments and print the scan form since I wasn't planni...

Screen Shot 2022-09-16 at 1.13.55 PM.png

Pick Up by Customer

I have a question regarding handling pickup orders. We currently manage both shipments and pickup orders, and I would appreciate some guidance on how to streamline the process for pickups. At present, once an order is picked up, we cancel it from Shi...

DaisyArt by New Contributor
  • 966 Views
  • 4 replies
  • 2 kudos

Bundle Product Import

I was so happy to find that they finally added a feature to do a bundle product import! So nice. But there is one big part that is still missing. I had about 150 skus that needed bundling so this was a big project.I started by importing all the skus ...

mcaliber by New Contributor
  • 1052 Views
  • 4 replies
  • 2 kudos

Shipstation says printer is offline

I keep getting an error message when trying to print to IDPRT SP410: "The printer, IDPRT SP410, connected to shipstation workstation, is offline."I have tried: Printing a test page from my computer: it works fineRemoving and reinstalling the Shipstat...

Customizing a Packing Slip

Hi, I'm trying to customize our Packing Slip to reflect site-wide discounts and Free Shipping when customers qualify. Has anyone figured out how to do this?

kami by First-timer
  • 361 Views
  • 2 replies
  • 0 kudos

8.5" x 11" (w/ Packing Slip) How to edit ?

Hello,I know we can edit and create packing slips, but I’m unable to locate where to edit the 8.5" x 11" (w/ Packing Slip) label document. I’d like to use this format since it prints the postage label on the sticky side and the packing slip on the ot...

Wooderz by Rookie
  • 320 Views
  • 2 replies
  • 0 kudos

Nearing plan limit

I would like a single place where I can check how many transactions were performed during a billing cycle so I can better manage my account. Right now I have to check shipments, returns, marked as shipped, etc. In addition I would like to see two oth...

Packing Slip Print Status

I'd like to suggest that in the Orders screen there be a column to display whether or not an order has had the packing slip printed, as well as a way to filter by the same.

MJ by New Contributor
  • 2516 Views
  • 5 replies
  • 4 kudos

Shopware REQUEST: Preffered Services Communication

As a Shipstation customer using the Shopware v6 connector for the past two year, we are aware of the benefits and limits of this connector.One limit we are hoping can be resolved is the communication of preffered services from our Shopware store to S...

shopware.jfif

UPS Additional Charges Not Visible on Cost Review

After conducting a rate audit, we noticed that UPS does not provide ShipStation with essential cost details, such as additional charges (HST, Fuel, GST), when reviewing shipping rates. As a result, we are unable to see the full shipping cost upfront,...

Cost Review.jpg
DB by New Contributor
  • 284 Views
  • 2 replies
  • 2 kudos

Export Orders Automatically

Is it possible for Shipstation to set Automation Rules that allow the user to export orders automatically to a csv file on a specific time with set criteria for filter?Or is it possible to Orders to be synced to a Google Sheet and allow export of ord...

Puffy by First-timer
  • 3550 Views
  • 6 replies
  • 0 kudos

For cheapest rate option

When will the cheapest rate be valid with confirmation?When I selected the cheapest rate option, I was unable to change the confirmation. (signature required or not etc...)Because if it succeeds, our work will proceed more quickly.Because we will app...

Screenshot 2025-03-11 111523.png
Krist996 by First-timer
  • 148 Views
  • 1 replies
  • 2 kudos

No Support At All!

I got error message last night when I tried to create shipping label. Post it to Chat, with screen shot. No response and I went to sleep. This morning, I found 2 hours later someone responded saying "high volume of inquiries"! Then I followed up but ...

Shawn-NTP by New Contributor
  • 209 Views
  • 2 replies
  • 3 kudos

Saving weight and dims when shipping

There used to be a check box in the shipping screen to save weight and dims for a new product shipped. I don't see it anymore and was told by ship station support that the only way to update a new products weight and dims is manually to go into the p...

lfsrachel by New Contributor
  • 279 Views
  • 5 replies
  • 0 kudos

Feature Request - Historical SLA Data

Hi ShipStation team and community! We would love to see the ability to look up past shipments, and see how long they took to ship out. We can currently see "Current Order" data on the SLA number. But there is no way to look up a previous date range a...

First name only for email templates

I would love to see a feature for the customer email notifications that get auto sent to customers to have the ability to only use their first name within the template.Currently, the only option is to add the customer's first AND last name which I an...

Shipment Management & Tracking Filters

Hi Development, We would like the ability to sort and filter by the Tracking# Status. This could be a powerful tool for companies to better manage all of their outgoing shipments and get ahead of customer issues. In our case, we're looking for labels...

Community.png

Cancellation Refund

Hi, my business is just starting out. I tried the 30 day free trial and placed $100 on my account to cover potential orders. Unfortunately, I didn't get any orders in that time frame and didn't want to sign up for a subscription yet so I cancelled. I...

Product Bundle Issues

Hi there,We are having issues with the product bundles feature. We want each component of the bundle to be listed on the packing slip. We have set this before, and it has worked, but has suddenly stopped. Some of them work, and some do not - and when...

christygc by New Contributor
  • 845 Views
  • 2 replies
  • 0 kudos