ShipStation Features
Discuss how to use ShipStation
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

BFPO, Why remove?!?!

Can some please help me to understand why the ability to create labels for BFPO address was removed??We, as a company, have been shipping to BFPO addresses with Shipstation for a few years (a bunch of our customers are Military people) but out of now...

Product Imports - Never Works

When will the product importing functionality improve?I've NEVER successfully imported without an issue being escalated in support. What does Invalid Product Import Status mean

Image 2022-09-27 at 7.46.16 PM.jpeg ss import line 11.jpeg Image 2022-09-27 at 7.46.16 PM.jpeg
teamLA by Contributor
  • 2488 Views
  • 8 replies
  • 2 kudos

Rate vs Carrier Fee

What is the difference between Rate and Carrier Fee? We created a shipment of three boxes. After everything was selected, it showed the "Rate" as $113.01. Then, once the "Create & Print Label" button is pressed, it shows the Total Cost as $88.51.What...

Craig.PNG Craig2.PNG Craig3.jpg
Craig by Occasional Contributor
  • 876 Views
  • 5 replies
  • 0 kudos

Auto route labels to correct printer

It would be great to configure certain carrier lables to particular printers. I.e. all express service to printer from Printer 1, which has pre-printed express labels. all carrier services to print from printer 2.

ChrisB1 by First-timer
  • 169 Views
  • 0 replies
  • 0 kudos

3rd Party Shipping on UPS

Greetings, We have a customer that requires that we use their UPS account for all packages to them. Since ShipStation's UPS account does not support 3rd party shipping we created a private account to accommodate our customers' requirements. We have a...

MarkW by New Contributor
  • 1620 Views
  • 5 replies
  • 1 kudos

Combined order functionality issue

We recently had an issue where 4 orders were combined instead of the intended 3 orders. The combined order was "marked as shipped" and a customer provided tracking # was added. Later, I realized that 1 of the orders needed to be removed and shipped e...

matt19 by Occasional Contributor
  • 769 Views
  • 1 replies
  • 0 kudos

product import errors - 3 YEARS UNRESOLVED

I have yet to get help for this error. After 6 years, creating a csv to match the format is not difficult. Why won't the imports work?Chat support escalates the issue and I've been bombarding this community, but to no avail.. What is wrong with my fi...

teamLA_0-1665466544039.png
teamLA by Contributor
  • 2626 Views
  • 10 replies
  • 0 kudos

Bring Back Restore Order

When we were forced to switch from the Legacy version of ShipStation, we lost the ability to restore orders. Previously, if we had shipped an order and it was damaged in transit, we would restore the order to be shipped back out. This required very l...

SamRSD by Occasional Contributor
  • 3761 Views
  • 8 replies
  • 16 kudos

Resolved! Bug Report: New split Feature has a bug

Hi Everyone, The newly released "split feature" is convenient but it has a bug。 When this bug happens:1. We have an order which contains 2 items. We split this order into 2 shipments, each containing 1 item.2. Then we combine these 2 shipments back i...

Screenshot 2022-10-26 125018.jpg Screenshot 2022-10-26 124656.jpg Screenshot 2022-10-26 124656.jpg
admin81 by Contributor
  • 1930 Views
  • 5 replies
  • 1 kudos

New Version ability to change hold date

We have held off upgrading, hoping that this oversight will be corrected. We have to place orders on hold in large numbers frequently and need the ability to change hold dates in batch also. This functionality was removed with this latest version and...

Collaborator Access

It doesn't look like there's a built in option, but it would be phenomenal to be able to collaborate with other shipstation accounts. We are bringing in a new item into our shopify store, that will be directly fulfilled by a partner brand. Issue bein...

bflattum by First-timer
  • 811 Views
  • 1 replies
  • 0 kudos

Shipping calculator has lost a key functionality

I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window...

tony11 by Contributor
  • 3049 Views
  • 9 replies
  • 3 kudos

What is the best way to duplicate an order?

Our current process is to manually copy and paste all information from the original order and recreate with order_ms/re/ ect. for any errors that happened. Is there a better way to pull all the information from the previous order and have it populate...

Customize Pick Lists More...

Wish that Pick Lists were more customizable - mainly the ability to remove columns.Our company has no use for the Warehouse Location column of the Pick List, and it eats up 1/4 of the usable space!It has caused issues with the Item # column informati...

Screen Shot 2021-12-29 at 11.20.37 AM.png

Split order

Hi guys, i want to split an order with one item SKU: TEST001 and qty = 12 to 12 orders of 1 each inside ship station ?how can i do that?

tran by First-timer
  • 1118 Views
  • 1 replies
  • 0 kudos