ShipStation Features
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Option to change currency in account

This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has...

Global Post

Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...

Anna by First-timer
  • 6093 Views
  • 22 replies
  • 17 kudos

New order view missing customs declaration tab

Very frustrated to see the new order view does not show or allow to see/edit customs declaration. In order to change quantity/price/description you have to switch back to the old view on top of the window every time you open a new order.

f1r3 by New Contributor
  • 107 Views
  • 0 replies
  • 0 kudos

Address Validation Failed

I received an error message when trying to ship a package from the USA to Ñuñoa, Santiago in Chile. "Address Validation Failed, We weren't able to validate this address. This may cause delays in your delivery." I contacted the intended recipient and ...

Customs Information

For international packages the custom declarations appear on the new scan to print tool however once the label has printed the customs information disappears and is no longer visible. We have had over 40 packaged being returned back to us as the cust...

hm by First-timer
  • 395 Views
  • 0 replies
  • 0 kudos

Request Fulfilment from a location

Hey everyone, I am new to ShipStation so apologies if this has been covered somewhere else (although I couldn't find it). We have two locations for inventory in Shopify (one in the US, and one in the UK). Our US warehouse ships US orders only, and ou...

CB2022 by New Contributor
  • 770 Views
  • 1 replies
  • 0 kudos