Regarding this Request #9040128In the last 2 weeks, I have received over 1800 Adjustments from USPS called "Incorrect packaging used", over 4430.81 USD in extra chargesThis request i am asking why 2 shipments the same product, Same dimensions, same w...
Hey everyone, @CaraAdmin I'm having a problem where the "description of goods" field is getting cut off when I print my customs forms. I need to print commercial invoices for some countries that don't accept EDI.Here are my questions:Is the same char...
Hello there,So ShipStation support sent me here.Currently we consider migrating from ShipStation to ShipTheory due to some missing features—particularly the ability to set the Importer of Record address when shipping with UPS. However, I’ve noticed t...
Seeing as GST is a tax identifier used in the following countries:AustraliaCanadaIndiaMalaysiaMaldivesNew ZealandPapua New GuineaSingaporeIt should be a tax identifier we can use and it's not currently an option. This is a deal-breaker for myself and...
I'm trying to send a package to our customer in Canada via FedEx International Economy. Only the popup appears "purchasing label" but nothing happens after that. Shipment does not get processed at all. Has anyone else experienced a disconnect between...
When shipping NI to GB we can ship as normal, no issues. When we create a return from GB to NI, there is no option to print the required documents. This has resulted in us having to manually send shipping invoices/customs forms to the likes of UPS an...
Does anyone know if it's possible to opt OUT of Global Post? All of my international packages are currently being fed through a global post location in Carol Stream, IL and I've had a lot of packages that end up sitting there for a month, which is ri...
When orders are imported to ShipStation, the Customs Declaration is pre-filled using the values set up in the Customs tab of the product information. Unfortunately, for many businesses it is borderline useless to only allow a single, fixed value to b...
We use Paperless Trade (PLT) on our DHL account, to create and file customs paperwork electronically. This works well, and we use it on almost every international shipment we raise.There are some countries where PLT isn't accepted and we have to atta...
I would love Shipstation to give us the ability to organize Tags and our very long list of International HArmonization Codes.For us in the morning we usually add a few tags to all our orders like package types. Though many products already have these...
I have recently enabled HS codes to be transferred to Shipstation from my Shopify store which is super helpful BUT now I notice the HS codes are listed on my packing slips under each line item. It looks sloppy and confusing for the customer and is no...
I am trying to find a report that would tell me how much we paid in duties to Canada so I can accurately charge our client. Does anyone know where we would find this information? Thank you!
Hi Shipstation forums.Is anyone aware of a workaround in regards to fulfilling orders for multiples of a product, particularly when the product comes in a carton containing multiple units in the carton as well as being sold separately?For example;Pro...
It would be very helpful if we were able to print customs forms prior to purchasing a label. We recently had an experience where we tried to print a label for an international shipment, but something kept going wrong and we were getting a general err...
I love the options for DDP which helps our Canadian customers,Unfortunately, the most economical way to ship our product is USPS First-Class Package International which does not have an option to DDPFrom ShipStation's DDP article:"USPS (limited to Fi...
Hi All,We are using the ShipStation API to create shipments for our orders. We have just added the Customs Declaration functionality (using the Shipments/Createlabel endpoint: https://www.shipstation.com/docs/api/shipments/create-label/).Having submi...
HOW IS THIS NOT POSSIBLE? Today I was contacted by a customer who said that we'd put the wrong amount in the customs info. He has to pay VAT on his end, so it's an important error to fix. All i need to do to fix it is send UPS an updated customs form...
This has to be a feature in Shipstation. All of our orders are in USD , and there is no way we can convert all into CAD just because region account is based in Canada. Please let us know if there is any plan to implement this. I know this feature has...
Very frustrated to see the new order view does not show or allow to see/edit customs declaration. In order to change quantity/price/description you have to switch back to the old view on top of the window every time you open a new order.
I received an error message when trying to ship a package from the USA to Ñuñoa, Santiago in Chile. "Address Validation Failed, We weren't able to validate this address. This may cause delays in your delivery." I contacted the intended recipient and ...
For international packages the custom declarations appear on the new scan to print tool however once the label has printed the customs information disappears and is no longer visible. We have had over 40 packaged being returned back to us as the cust...
Hey everyone, I am new to ShipStation so apologies if this has been covered somewhere else (although I couldn't find it). We have two locations for inventory in Shopify (one in the US, and one in the UK). Our US warehouse ships US orders only, and ou...
We are not yet set up with a UK VAT tax code... I am quite sure many other businesses have not made it through this extremely difficult process yet either. I see that you can now prepay a flat fee for Canada with First Class Mail. I am HOPING that th...
There is no option to make a shipment a warranty shipment through Shipstation on the customs forms. In countries like Canada or Mexico, there are no Duties or taxes on warranty shipments. You cannot set the declared value as $0.00 and you can only se...
Someone else shared this 3 years ago in Ideas, but I am making a new post that clearly outlines the problem as it has not been corrected. Currently, the way that Shipstation is set up is so that when you hit "bill duties and taxes to the payor of shi...
